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System Administrator Resume Profile

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Lumpur, MalaysiA

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PROFESSIONAL SUMMARY:

  • Over 10 years' experience in Information Technology industry with exposure to various windows desktop-workstation, servers and networking infrastructures for implementation, deployment manage, monitoring, configuring and administration task.
  • Windows administrator with extensive IT background and enjoys troubleshooting to find solutions to technical issues.
  • Strong analytical skills, broad range of computer expertise and concise explanations for technical and non-technical users.

TECHNOLOGY PROFICIENCY:

  • Server 2012R2/2008 R2/2003/2000/NT, Hyper-V, Server Core
  • SCCM 2012R2, MS System Operation Manager/SCOM 2007R2 2012, MySQL/SQL, MS Outlook/Exchange 2003 2010, Microsoft WDS/RIS
  • Front-end/Back-End Support, Printer/MFP Hardware/Software
  • Windows Servers/Networking/LAN-WAN, HW/SW Troubleshooting/RCA
  • Ethernet /TCP-IP/VPN/Router/Modem/Network Switch Hub
  • RAID/ILO RILO /VNC/RDP/RDCM/NetMeeting/Clustering NLB
  • VMWare EXS2.5.x / vCenter5.x/vSphere v4.x/Workstation/Fusion
  • DOS/PowerShell/BatchFile/WSH/AHK/VScript
  • FTP FTPS, SMPT, GPO, File Print, RODC/PE/RE, VDI, PXE SNP/BOOTP
  • Windows Active Directory, ADFS, ADRMS, ADCA, DHCP, DNS, DFS, IIS,
  • Windows OS 9x/XP/Vista/7/8, Windows 10 TP, 8.1RTM/RT
  • Citrix XenApp-5.x/MetaFrame XP/MetaFrame Presentation/ICA
  • OSI, NetTerminal, Structured Cabling CAT5/6, PBX

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

  • Daily management of Windows NT server, Server 2000, 2003 and 2008 remotely including problem isolation and resolution.
  • Resolved significant difficulties in an enterprise level environment, ITIL base leveraging system with excellence resulting in more productive operation, deployment and manage of windows server infrastructure.
  • Executed work orders assigned by Level-3 support, incident management, delivery lead and other hierarchy support teams.
  • Resolved tickets received from OVSC OVSD within agreed SLA and increased numbers of resolved job tickets.
  • Ensured server RAM/CPU/Disk/Network high utilization are monitored, managed and addresses any potential concerns before they become an issue
  • Organized task and provide instructions with collaboration to Onsite Engineer to resolve server/network failure, troubleshoot and isolate problems.
  • Educated 1st line of support and service desk support teams for necessary troubleshooting concept and techniques. Underlined the basic and effective ways of handling issues and troubleshooting windows server system / networking problems both on hardware and software.
  • Administered windows server build/re-build/decommission, execute monthly patching update, software installation and system tuning with cooperation to different support teams.
  • Rectified windows server/networking issues for level-2 technology scope such as HW/SW troubleshooting, application structures, Active Directory, DHCP, DNS, DFS, WINS, IIS, GPO, FSMO, File Print server, disk management, provisioning file sharing / NTFS permission and Event-Log.
  • Identified problems and issues connected to server NIC Teaming, RAID/Disk Array Controller, NAS/ISCSI/SCSI controller card cable, Printers MFP and performed diagnostic test, configuration, drivers update and rectified issue with standard company procedure.
  • Experienced with HP ProLiant ML, HP ProLiant DL, Dell PowerEdge, IBM Blade Center, HP Blade monitoring solutions, troubleshooting and diagnose.
  • Experienced in supporting hundred-plus Servers within a data center environment.

Confidential

  • Developed and maintained technical expertise in desktop workstation, network hardware's windows server administration.
  • L2-Technical Network Support Engineer and Point of Sales POS
  • Trained users and managers on how to operate and use POS, windows system, computer hardware and peripherals.
  • Migrated Corporate Clone PC to ACER M16 in a precise implementation, manage and deployment task.

Confidential

Network Engineer and Support Assistant

  • Performed administrative task to localized manage network, securities policies measures and internet sharing.
  • Established network structured cabling, planning and layout and installed network devices/peripherals within company premises
  • Give Technical Support to non-technical user, hardware and software.

Confidential

PC Support Consultant System Engineer

  • Assisted clients on how to use Computer and its POS System especially to those who has no background at all.
  • Ensured 24/7 availability on an On-Call Support for the client.
  • Conducted installation, setup configured computer OS/applications, printers. Touchscreen display hardware's and software's.

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