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Senior Solutions Engineer Resume Profile

NJ

SENIOR SOLUTIONS ENGINEER

Highly successful Solutions Consultant with in-depth technical knowledge and business acumen. Leveraging 10 years of pre- and post-sales experience delivering comprehensive client solutions.

Areas of Expertise

  • System/Network Administration
  • Project/ Program Management
  • Emerging Technologies
  • Business Analysis
  • ETL, ERP, CRM, GIS, MDM
  • Vendor / Customer Relations
  • Change Management
  • Pre-Sales / Post-Sales
  • Enterprise Systems
  • Software Development Lifecycle
  • IT Strategy and Planning
  • Data Governance
  • Client Facing
  • Software Implementation
  • Executive Presentations

PROFESSIONAL EXPERIENCE

Confidential

Senior Solutions Engineer

  • Engaged as the technical pre-sales partner to account reps on assigned opportunities to compete and win. Formulated, designed, and executed deal strategies on potential solution sets of PBS products primarily in the area of Data Quality, Data Governance, Location Intelligence, MDM, ETL, ERP and CRM solution suites.
  • Provided pre-and post-sales support for all products and services On/Off-site , including business analysis and bid support, to identify customer technical requirements and relation to technical and business issue drivers.
  • Developed and performed presentations/demonstrations focused on business value w/ solution messaging that is important to the customer, unique to PBS, and defendable through demo, benchmarks and POCs.
  • Collaborated with Professional Services, Product Management, Development etc. to identify solutions tied to customer critical business issues and PBS capabilities led solution design and architecture in the opportunity.

Confidential

Solutions Consultant

  • Interacted with clients to analyze business issues, configure and implement TimeLink Workforce Management software based on specified client requirements. Progressively assumed many of the project management functions while retaining all prior responsibilities.
  • Provided on-site and off-site services for clients in all areas of the project life cycle, as Pre-Sales support, Project Manager, and technical lead for implementations to go live and support.
  • Worked as a project team member or an individual technical analyst / consultant on for-fee business liaison to perform requirements gathering, business processes, product enhancement, implementation, integration.
  • Performed design and architecture of integration into HR Payrolls SAP, ADP, and Lawson as well as custom interfacing with other software products and legacy systems.

Confidential

Technical Consultant

  • Overview: Worked on small- to medium-sized projects as a consulting team member or an individual technical consultant on for-fee product implementation, enhancement, integration, or audit projects.
  • Collaborated with clients' senior management across departments to define overall project scope, risks and deliverables. Interfaced with client's development teams to obtain data for import into GetPAID Accounts Receivables software.
  • Planned, monitored and controlled all aspects of projects, from initial analysis and design through deployment, data conversion, testing, training, go-live, and problem resolution.
  • Provided on-site and off-site software installation and configuration. Prepared technical installation documentation. Trained Customer IT department staff members.
  • Led the implementation of GetPAID product, MS SQL / ORACLE databases, and Crystal Reports software into client environments.

OPERATING SYSTEMS

Windows Server 2012 - 2000, Desktop 8 - XP Linux RHEL, CentOS, Ubuntu, Fedora, SUSE, Mandrake, Freebsd, Solaris , OS X

HARDWARE

APC, IBM, Dell, Apple, Sun, Supermicro Servers, EMC, McData, Dell DAS, IBM, Dell, Gateway, Apple, Sony, Toshiba Laptops, MFP, Printer, Scanner HP, Canon , WatchGuard XTM Firewalls, DLP, SSL Cisco routers, switches , Sonicwall firewalls, Netgear firewalls, switches, HP switches.

NETWORKING/PROTOCOLS

SNMP, SYSLOG, TFTP, SCP, SSH, NTP, Telnet, HTTP, HTTPS, SMTP, FTP, DNS, TCP,POP3, H.323, SIP, DES, 3DES, AES, SSL, IPSec, PPTP, AD, SSO, DynDNS, PPPoE, DHCP, RIP, OSPF, VLAN, 802.1x, EIGRP, BGP, MPLS,DSCP/QoS, RADIUS, NDMP, ISCSI, FiberChannel, Layer 2 SWITCHING, VLANS, AVAILABILITY , Layer 3 ROUTING, DHCP, MULTICAST , L2-L7 SECURITY.

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