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It Lead Systems Analyst/manager Resume Profile

Atlantic City, NJ


To obtain a position as an IT professional within a well established company that supports career advancement.

Professional Profile/Core competencies:

  • Over 25 years experience as an IT and Business leader within the Hospitality industry.
  • Direct complex projects from estimation to completion.
  • Goal-oriented individual with strong leadership capabilities.
  • Organized, highly motivated, and detail-directed problem solver.
  • Proven ability to build partnerships with business leaders and external vendors.
  • Create, maintainand overseedocuments at various stages of a technology life cycle. I writing a test strategy and test scripts, policy and procedure documents, training manual, support documents and internal control documents.
  • Elicit requirements from business and technical stakeholders, and create Requirements Documents, Use Case Diagrams, and Use Cases for multiple application projects.
  • Lead/broker mutually successful outcomes for constituents in various settings such as working sessions, meetings, and workshops. Also includes preparing, coordinating, facilitating and following through on next steps from sessions.
  • Ensure the Quality of deliverables, whether it is through actual testing activities or management of those activities as performed by others.
  • Construct and stimulate teams to achieve world-class results, encourage and energizing others to rally around new ideas and to work to create value for employees, partners and customers.
  • Demonstrate technical and professional standards of work in an efficient manner to a degree of superiority or excellence including self-confidence, composed, professional communication, and being a role model for others.



IT Lead Systems Analyst/Manager

  • Lead, mentor and manage a team of 7 IT Systems Analysts, providing Level 2 Level 3 application support and roles within product development.
  • Manage vendor relationships, maximizing value of vendor support engagement and influencing application roadmaps.
  • Create and maintain IT/Business roadmaps through lifecycle, including estimation, funding and cross product and resource planning.
  • Instituted process improvements with outsourced service desk to reduce TTR 25 yoy by training Level 1 staff to support at L2 levels and engaged vendor support on every call through a warm transfer.


  • Oversaw financial operations, responsible for department's finances.
  • Lead a team of 80 customer facing employees, providing highest guest satisfaction/experience while managing financials for Food Beverage/Retail.
  • Responsible for application support of POS systems and interfaces with downstream systems.
  • Developed a Hotel Cage and Accounting revenue and balancing application within Excel, which eliminated 6 FTE's annually.

Office Manager


  • Managed financial office operations staff of 15 .
  • Responsible for financial reporting, forecasting and shrinkage reduction policies.

Technical and Application Skills

  • BMC Remedy
  • Mercury Quality Center
  • Agilysys LMS and InfoGenesis POS
  • MICROS Simphony, 9700 and 2700
  • Epicor/NSB Sales Audit
  • Niku/Clarity
  • Open Table/Guest bridge
  • Nextep Kiosk/POS
  • ESP/NTN Prohost and RSVIP
  • Manage Engine
  • Iview Systems iTrak
  • Microsoft Office products
  • SharePoint

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