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System Designer Resume

Plano, TX

Professional Summary

  • Demonstrated the necessary fundamentals of Instructional Design, Training/Facilitation, Business Analyst and Change Management functional knowledge for over 10+ years within SAP, PeopleSoft and other ERP’s platforms.
  • Instructional Designer/eLearning Developer with extensive experience working with project development teams to develop and implement end-user training solutions in web-based, instructor-lead, Train the Trainer and other blended formats
  • Ability to report progress, issues, and risks to the training manager and project manager as well as create and track progress in a MS Project training plan
  • Ability to self-train on a variety of software systems with minimal assistance
  • Specializing in ERP change initiatives, right sizing, communication design, proprietary application conversions and re-engineering activities
  • Business Analyst function for enhancing organizational changes for an optimal learning experience on large and small implementation projects with a strong communication with Leadership, Business Stakeholders and Decision makers.

Professional Experience

Confidential,System Designer/ Trainer

Plano, TX

Duties:

  • Key team member in the completion of designing and developing training to prepare employees for the enterprise-wide implementation of SAP/ECC 6.0 system modules: Record to Report (R2R): FI/CO (JE Uploads, Month End Close, Product Costing, and Business Analyst (BA)
  • Training material development for both instructor-led and web-based format
  • System simulation/recording
  • Training delivery and logistics management
  • Train-the-Trainer Management, SME and End User
  • Participates in the research and benchmarking of customer processes / systems.
  • Provides data collection support, input for proposals, and various project support activities.
  • Develops knowledge and expertise in industry trends and key issues and challenges facing a customer.
  • Leads multiple components, modules or activities of a project.
  • Participates in business interviews in order to create and document processes, tools, methodologies and end user training.
  • Product deliverables are reviewed by senior level team members for soundness and accuracy.
  • Develops knowledge, understanding and application of project management principles and methodologies to customer engagements.
  • Conducts risk assessments and identifies opportunities for improvement relating to compliance.
  • Data Mining and Creation
  • Working knowledge of content and learning management systems, distance learning technologies, AICC/SCORM compliance

Confidential Instructional System Designer

Decatur, IL

Duties:

  • Key team member in the completion of designing and developing training to prepare employees for the enterprise-wide implementation of SAP system modules: Record to Report (R2R): FI/CO (JE Uploads, Month End Close, Material Ledger, Product Costing, Profitability Analysis, CO-PA and, Business Analyst (BA), Productiona and BW Reporting
  • Developed storyboards and audio scripts for all e-Learning courses using U-Perfom 5.0v
  • Working knowledge of content and learning management systems, distance learning technologies, AICC/SCORM compliance
  • HPQC 11.0v
  • Collaborate with internal and external teams to support of training materials and programs
  • Adhering to detailed training development schedules for all assigned topics
  • Creating content packages for publishing to LMS
  • Conduct Peer Reviews of all materials
  • Meet with OCM’s, LIM’s to gather learning objectives and overall understanding of the scope
  • Review training curriculum/content with Project leaders to obtain sign-off of finished material
  • Report weekly on project status and issues with management
  • Facilitate the material review session with P&D’s, OCM’s, LIM’s and SME’s
  • Create and modify graphics and photos using the snipping tool
  • Train to Trainer sessions for Super Users
  • Participate in UAT Testing
  • Participate in weekly training production meetings
  • Citrix User

Confidential Sr. Consultant

Plano, TX

Duties:

  • Key team member in the completion of designing and developing training to prepare employees for the enterprise-wide implementation of SAP ERP systems, including ECC, SCM, CRM, Business Analyst (BA)
  • Develop and implemented a demand driven-supply chain initiative POS Data
  • Helped design new supply chain Org-structure

Created e-learning, ILT material for:

  • Order Management- this included order management, contract management, quotation management and other sales related activities
  • Billing- the billing of the orders created
  • ERP Change Management, Communications and Training environments
  • Campaign management – this includes different campaigns like email, phone and other forms of customer engagement programs
  • Trade Promotion Management – Assisted managers to improve control and visibility of the entire trade promotion process. Increase planning efficiencies with promotional templates, promotional guidelines, and agreements
  • The segmentation – process of segregating customers/leads/opportunities in different segments
  • Developed storyboards and audio scripts for all e-Learning courses
  • Conducted virtual training sessions to support global compensation leaders in understanding a complex SAP or ERP-type application and the supporting processes required
  • Provided train-the-trainer sessions to foster continual learning for stakeholders and end users
  • Designed and developed professional training materials for print and electronic delivery
  • Captivate 7 and Articulate Presenter 9
  • Effectively communicate with key stakeholders (internal and external)
  • Manage and execute Business Transformation components/projects
  • Presented to Executive committees and peer groups
  • Working knowledge of content and learning management systems, distance learning technologies, AICC/SCORM compliance
  • Delivered Compensation Management Training for Train the Trainer and End user
    • Collaborate with internal and global teams to support and training materials and programs

Confidential, Content Engineer

Alpharetta, GA

Duties:

  • Collaborating with business/functional leads to develop training material for Virtual Edge Applicant Tracking System
  • Business Analyst functions: Research and Recording, Time Management and Solution assessment
  • Collaborating with SMEs and leads to business
  • Process and policy content for training materials
  • Creating detailed business process documents (BPP’s) to support training materials
  • Creating and adhering to detailed training development schedules for all assigned topics
  • Identifying and validating training topics (courses)
  • Creating Virtual Edge training materials based on established Instructional Design standards
  • Editing and finalizing Virtual Edge training materials based on peer and SME review
  • Creating content packages for publishing to LMS, as needed
  • Conduct Peer Reviews of all materials
  • Working knowledge of content and learning management systems, distance learning technologies, AICC/SCORM compliance
  • Meet with Subject Matter Experts (SMEs) to gather learning objectives and overall understanding
  • Review training curriculum/content with SMEs and obtain sign-off
  • Report weekly on project status and issues to project management
  • Facilitate the material review session with SMEs
  • Prepare trainers to deliver program content via Train-the-Trainer as required
  • Peer review of Virtual Edge training materials
  • End User Procedures in Captivate 5, Articulate Presenter 9 and PowerPoint
  • Collaborate with internal and global teams to support and training materials and programs
  • Adobe Campaign platform experience (successful and strong understanding of marketing and associated business processes as well as experience in managing a technical engagement from inception through final deployment.

Confidential, Instructional Designer

Duties:

  • Collaborating with business/functional leads to develop SF training material
  • Collaborating with SMEs and leads
  • Process and policy content of SF training materials
  • Creating detailed business process documents (BPP’s) to support training materials
  • Creating and adhering to detailed training development schedules for all assigned topics
  • Identifying and validating training topics (courses)
  • Creating training materials based on established Instructional Design standards
  • Editing and finalizing training materials based on peer and SME review
  • Creating content packages for publishing to LMS, as needed
  • Conduct Peer Reviews of all materials
  • Meet with Subject Matter Experts (SMEs) to gather learning objectives and overall understanding
  • Review training curriculum/content with SMEs and obtain sign-off
  • Report weekly on project status and issues to project management
  • Collaborate with internal teams to support and training materials and programs
  • Articulate Presenter 9, Camtashia and Captivate 7

Sr. Instructional Designer

New York, NY

Duties:

  • Work with other instructional designers and developers in the Learning Services department to design, develop, and maintain company and customer-facing training material of SRM 7.0
  • Develop, and implement multimedia interactive web-based training courses with Articulate Studio, Captivate 6.0, and Flash that is Scorm compliant.
  • Incorporate instructional design principles, theories, and models that Include audio narration, graphics, pictures, tables, graphs and simulations.
  • Procedure to pay, Vendor Management, Material Management and Master Data
  • Create, record, and edit training demonstrations, practice simulations for Buyers and Requestors.
  • Update, and maintains, work instructions, job aids, and BPP’s.
  • Create and modify graphics and photos using Snag It 10, to fit the needs of the courses and conform to company and department style guides.
  • Worked in Procurement business areas to ensure training is developed, updated, and maintained and is accurate and current and to ensure training materials are maintained and stored in regulating systems and environments per company quality standards.
  • Team with subject matter experts, business leads, IT project leads, programmers, and audience members gather content, map processes and business flow, capture step-by-step procedural instructions and real world scenarios, record simulations, and provide Exercises and Demonstrations.
  • Collaborate with internal and global teams to support and training materials and programs
  • Automated planning and execution across the supply chain (Time phase replisining planning)
  • Ability to react to changes in demand and supply
  • Work with the SAP security team to align SAP roles, user job functions, and training curricula to ensure end users are properly trained to perform their jobs.
  • Perform Quality Assurance review, of course content, course scripts, and training materials to ensure consistency with the company style guide and with company standards and check accuracy of information.
  • Participated as a key team member in the completion of designing and developing training to prepare employees for the companywide implementation of SAP systems with BI, and BW.
  • Good understanding of SAP MM and integration to SAP CRM.
  • Good SAP SRM knowledge very hands on, in SAP basics and business processes in the Material Management domain.
  • Defines the Curriculum and establishes Courseware standards for Instructor led and web-based training
  • Manages the development of role-based training course curriculum
  • Translates content from subject matter experts into course objectives and viable course content within training materials that provide the skills and knowledge application with effective communication
  • Business Analyst functions: Reducing scope creep, ease with transition and reducing duplication
  • Train the Trainer, End User sessions
  • Captivate 5 and Articulate Presenter 9

Reports Developer Lead

Oakland, CA

Duties: Reports Lead developer /Instructional designer for Clorox International (Atlas Project) that would be used to train the high level management teams on reports that will allow the knowledge transfer to be used in various departments throughout the entire Lifecycle. Adapted to all aspects of training, including instructor led, web-based, documentation development, translation as well as learning management solutions, logistics (e.g. Facilities requirements, scheduling and tracking) and sustainment.

  • Development of training for a Promax implementation in Argentina and Chile.
  • Multiple RICEF objects-Reports, enhancements to transactions, user exits and enhanced standard SAP Reports.
  • Participated in numerous information gathering & end user training sessions.
  • Created eLearning solutions, utilize learning management systems, technical writing and editing, document development, and end-user and project implementation documentation
  • The communication focal point for the issues; ensures timely issue identification, prioritization, progress tracking, appropriate escalation and resolution
  • User and Staff Training/Development
  • Process Improvement
  • Base Camp Translation Tool
  • Assisted with the knowledge transfer of UPK 11v to end-client
  • SharePoint utilization
  • Ability to work with a diverse group of business and technology partners to identify and analyze project requirements
  • Strong leadership, organization, and communication skills
  • Ability to influence an organization and work cross-functionally
  • Ability to switch from a high level strategic view to execution level details
  • Customer focused
  • Strong project management and communication skills
  • Collaborate with internal and global teams to support and training materials and programs
  • Train the Trainer sessions

Change Management Lead/Train-The-Trainer

Duties:

  • PeopleSoft 9.1 Change Management Analyst Lead for City of Spokane, Washington (Public Sector) Served as an advisor to the Project Manager, Project Team and Stakeholders for Change Management and Training efforts
  • Assessed the City’s readiness for change with the Change Management Plan and Processes
  • Strong functional or direct design and training experience in PeopleSoft HCM 9.1; ESS and WFA
  • Collaborated with implementation team to identify change impacts.
  • Delivered Change, process & communication workshops, managed integrated OCM strategy / plans
  • Knowledge of OCM methods, approaches, tools and techniques.
  • Facilitated weekly go-live checkpoint meetings
  • Participated in business and release readiness activities
  • Created stakeholder management plans and communication plans
  • Successfully transitioned users
  • Met weekly with the client project manager to discuss OCM strategies and maintain stakeholder buy-in
  • Created deployment communications including newsletters and email blasts to correspond key changes to system and business processes, functionality, and policy decisions for users.
  • Coordinating with the team the plan and key activities during the Test scripts, UAT and Parallel Testing.
  • Provide stream direction in accordance with project deliverables and timelines.
  • Strong ability to work independently and manage one’s time
  • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback
  • Strong knowledge of computer software
  • Assisted stakeholders with the knowledge transfer of UPK 3.6
  • Communication materials: PowerPoint, Print Newsletters, Email Newsletters
  • Support of Train the Trainer and End User sessions

Sr. Instructional Designer

New York, NY

Duties:

  • Supported the implementation of the SAP Learning Management System (LMS) I portal.
  • Translates content from subject matter experts into objectives and viable course content within training materials that provide skills and knowledge application
  • Ability to manage work stream, activities, timelines and resources
  • Participated as a key team member in the completion of designing and developing training to prepare employees for the companywide implementation of SAP ECC 6.0 systems including Business Warehouse (BW)
  • Develop and maintain training in various business areas and product development, internal policies and procedures
  • Created e-learning and ILT training material
  • Order Management- This includes also, contract management, quotation management and other sales related activities.
  • Billing- This includes the billing of the orders created.
  • Campaign management This includes different campaigns like email, phone and other forms of customer engagement programs.
  • Trade Promotion Management Assisted managers to improve control and visibility of the entire trade promotion process. Increase planning efficiencies with promotional templates, promotional guidelines, and agreements.
  • The segmentation process of segregating customers/leads/opportunities in different segments.
  • Develops storyboards and audio scripts for all e-Learning courses utilizing Articulate Storyboard 9

Sr. Instructional Designer/Trainer

Houston, TX

Duties:

  • Collaborated with management to gain understanding of project direction.
  • Delivered Instructor Led Training (ILT) to 300 employees within the finance group.
  • Facilitated sponsored transition center workshops to define business and performance issues.
  • Provide training for standard operating procedure in the SAP system
  • Consult with Global SAP team leads to changes and updates to the SAP configuration
  • Report creation and scrubbing
  • SAP Master Data Management (MDM)
  • Revenue reporting
  • SAP FI/CO

Change Management Lead/Business Analyst

Houston, TX

Duties:

  • Developed a change management strategy based on a situational awareness of the details of the change of SAP.
  • Identified potential people side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
  • Conducted readiness assessments, evaluated results, and present findings in a logical and easy to understand manner
  • Implemented a high –level roadmap of SCM roll out.
  • Understanding and documenting of functional requirements for Supply Chain planning area.
  • Developed a set of actions and targeted change management plans – including communication plans, sponsor roadmap, coaching plan, training plan and resistance management plan.
  • Responsible for coordination and assistance for training, deployment processes and activities
  • Created and managed measurement systems to track adoption, utilization and proficiency of individual changes.
  • Identified resistance and performance gaps, and work to develop and implement corrective actions.
  • Develop a training strategy/approach and plan for the user population
  • Assessed any additional training development resources needed for stakeholders business unit
  • PowerPoint and Captivate 5 training delivery tools

Curriculum Developer / Training Lead

Duties:

  • Designs, develops and produces course content to support the PeopleSoft HCM implementation utilizing sound instructional design principles geared to the end-user
  • PeopleSoft HCM 8.8 to 8.9 upgrade (PS WFA. PS Benefits).
  • Coordinated development and testing efforts between functional, technical and user groups.
  • Managed issue tracking and creating project documentation.
  • Provided production support and functionality enhancements to improve HR efficiencies.
  • Designs, develops and produces instructor manuals, participant guides, quick-reference guides and job aides to support all training delivery.
  • Manages the development and revision of content, including setting and meeting time deadline requirements.
  • Developed training related assessments and determines the training strategy
  • Responsible for the configuration, development and testing, conversion data cleanup and verification
  • Participated in the planning and execution of several parallel payrolls prior to go-live
  • Responsible for retrofitting old customizations to be replaced by new functionality and defined and developed business process changes required
  • Guided other functional users through trouble shooting HCM by documenting the process
  • Trained with various departments on system functionality and created public queries, allowing them to perform an analysis of their accounts.
  • Standardized curriculum and establishes course ware for Instructor led and web-based training
  • Worked on helping users create new positions for appointments and reappointments for staff
  • Worked on helping creating job templates for various jobs posted on the internal and external career site
  • UPK v3. 4
  • Business Intelligence (BI)
  • Conducted interviews to confirm and obtain business requirements from the Finance and Planning management SME's.
  • Adobe Campaign platform experience (successful and strong understanding of marketing and associated business processes as well as experience in managing a technical engagement from inception through final deployment.

Technical Summary

  • SAP Solutions: 5.0 7.0v,7.2v, Rentals, FI /CO, AP, APO, AR, GL,MDM, SD,ERP,CRM,WPB,SAP (testing client UTR, UDM, UPM )
  • PeopleSoft Solutions: 8.8 ,9.0, 9.1 HCM,WFA,Ben Admin, ELM, GL, AR/AP, BI, E-Pro, Employsee Self Service.
  • Siebel CRM: 7.8v
  • Oracle Hyperion Finance 9.3v
  • ­­Corporate Training, Bank Training, Public Sector Training, Train-the-Trainer
  • Uses multimedia technology and authoring tools proficiently, which may include any or all of the following: Oracle *User Productivity Kit 3.6v and 11v, *Captivate 5v, 7v, Camtashia, HPQC, RWD, U-Perform, *Articulate 9v,13v, Snag It 8v, 9v and 10v with *HTML5 compatibility, STT Trainer, Web Object, SayVoice 4.2
  • Web application experience/knowledge: HTML, HTML 5, Java and SQL
  • Agile and ADDIE methods
  • Learning Management Systems: E-room, SharePoint, View Central, Iportal , PMRX, Docuware
  • Live meeting, WebEx, Adobe Connect, Skype, Fuse
  • Microsoft Office products (Word, Excel, PowerPoint) experience

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