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Systems Administrator Resume

SUMMARY

  • Possess 10+ years of IT experience which includes proven Leadership and IT Management
  • Responsible for both Tier lll desktop support and server support using trouble ticketing, email and verbal communication techniques
  • Manage and mentor a desktop team of 3+ adherence to 95% SLA
  • Acquire, deploy, configure and support Dell laptops, IBM ThinkPads and Surface Pro 3 tablets
  • Provide Remote Access Support using Teamviewer, Ultra VNC, Netmeeting or Remote Desktop Connection
  • Troubleshoot, install, and support Windows XP/7/8.1 Pro Microsoft Office Suites 2003/2007/2010
  • Install, configure and maintain Windows 2003/2008R/2012 Servers
  • Modify/Create Users using Active Directory on Microsoft Exchange
  • Configure VPN and install wireless access points, routers, Dell switches and workstations
  • Support 500+ internal and remote end users
  • Create, deploy, monitor and maintain host and VM Infrastructures using VSphere

PROFESSIONAL Experience

IT Supervisor\Systems Administrator

Confidential

  • Install, configure and support Dell laptops and various proprietary and software package applications
  • Install, maintain and configure Windows 2008 and 2012 Servers
  • Utilize Active Directory to manage system and end users accounts
  • Resolve Exchange\Outlook\MS Office\VPN related issues
  • Implement VMware vSphere
  • Respond to tickets related to Server or Desktop issues
  • Take ownership of business assigned projects, design deployment solutions to distribute to 200+ workstations
  • Provide recommendations to improve IT operations
  • Configure and maintain VMware, Print and File Servers
  • Install voice and data cables to switches
  • Support McAfee Virus protection and Encryption
  • Support XP/7/8.1 Pro Windows Operating Systems
  • Support Microsoft Office 2007/2010/2013
  • Manage and mentor a desktop team of 3+ adherence to 95% SLA
  • Acquire, deploy, configure and support Dell laptops, IBM ThinkPads and Surface Pro 3 tablets
  • Create, maintain and implement SLA’s for Desktop team
  • Coordinate with hardware and software vendors
  • Maintain an accurate and current record of licenses and hardware/software inventory

Senior Systems Support Technician

Confidential

  • Provided user support for Crestron Video Conferencing equipment worldwide
  • Supported Microsoft Office 2003/2007/2010 , Windows XP/7, Citrix and various others applications
  • Supported over 500 users worldwide in over 9 different locations
  • Responded to customer tickets in a timely manner and adhere to policies and procedures
  • Met SLA’s provided by the business and delivered first class customer service
  • Reviewed incidents and followed up with users on a daily basis
  • Updated and managed 2000/2008 Servers with various applications and software
  • Responsible for the configuration and setup of Blackberries/IPhones for voice and data via AT&T
  • Configured Droids, IPads, IPhones and IPods with email configuration and Citrix apps
  • Created images for all desktop and laptop systems
  • Responsible for migration and update of desktops/laptops from XP to Win 7 and Office 2003/2007 to 2010
  • Managed Citrix Partner’s profile via Citrix Management console
  • Created and managed users in Active Directory using Exchange 2003/2010
  • Troubleshoot hardware, network and software issues
  • Responsible for configuring user’s accounts on Cisco Unified Manager/Unity, and BES Server
  • Create VMware servers for production and test environments

Lead Desktop Engineer/Audio and Visual Support

Confidential

  • Provided technical assistance and support for over 100 different applications including PeopleSoft, MAS90 and McKesson Heath Care Applications, MS Office 2003/2007, MS Exchange 2003, McAfee and AHT/LTC
  • Configured and upgraded Windows Servers 2003
  • Provided support for Windows XP, Vista and Windows 07 Operating System
  • Managed over 8,500 end user’s accounts and mailboxes using Active Directory Services, Citrix Presentation Management Console, LTC and Exchange Management Console
  • Created and managed users in Active Directory
  • Managed Citrix Partner’s profile via Citrix Management console
  • Assisted Network Engineers by providing extensive troubleshooting skills on LAN and wireless connectivity, and routers and Cisco switches
  • Repaired and supported Dell Latitude D600–D630 laptops, E6500, E6510, Dell Notebooks XT and XT2, and HP TC4400, 2710 and 2740 Mini Notebooks
  • Created and Installed corporate images using Norton Ghost
  • Asset Management for hardware using Magic Inventory
  • Configured and Troubleshot Wyse V10, V90, C30, C90, S30 and Smart charts
  • Configured IP phones and blackberry for emails
  • Responded to email tickets via Magic ticket system
  • Supported Executives with networking, laptop and blackberry needs
  • Supported/Troubleshot Audio and Video equipment
  • Provided remote access phone and blackberry support using VNC connections

Desktop Support

Confidential

  • Supported Windows XP and Vista Operating Systems
  • Provided technical assistance and support for over 1000 onsite and remote users
  • Supported various applications including VPN, Microsoft Office 2003, Citrix, Remedy, Reflections and Novell Client Software
  • Created, uploaded and deployed Images in a corporate environment
  • Repaired and configured HP and Toshiba laptops
  • Configured Internet and LAN settings
  • Managed multiple domains and modified users and equipment in Active Directory
  • Utilized Clarify for tickets tracking and Ultra VNC for Remote desktop
  • Deployed and setup new laptops, configured wireless routers and ensured proper transfer of all user’s settings and files
  • Utilized strong project management skills to complete assignments in a timely fashion

Desktop Support

Confidential

  • Installed, upgraded, troubleshot, repaired and configured Dell and IBM workstation and laptop hardware and software
  • Configured Windows 2000/XP/Vista Operating System and Office Suites 2003 (Word, Excel and Power Point)
  • Initiated and managed IT small/large projects
  • Troubleshot desktops and laptops via remote access
  • Utilized Altiris, Remote Desktop Connection and DameWare Mini Remote Control software for remote desktop
  • Managed users’ profiles, security rights and group policies using Active Directory
  • Supported 160 retail corporate clients
  • Configured Blackberry devices and wireless Cisco and Verizon cards
  • Created, uploaded and imaged Dell and IBM workstations using Altiris imaging
  • Troubleshot TCP/IP and VPN connectivity
  • Supported small retail business, call and service centers
  • Configured IBM Client Access
  • Configured Blackberry devices

Technical Help Desk

Confidential

  • Troubleshot TCP/IP, emails, modems and routers problems and implemented resolutions
  • Utilized ACSR for customer calling and Remedy software for tracking tickets in a call center environment
  • Diagnosed and resolved technical problems and issues via telephone with both hardware and software
  • Communicated with clients in a calm, polite, respectful and professional manner

Team Lead Technician

Confidential

  • Transitioned for migration MCI to Dell Platform Desktops and Laptops
  • Migrated Exchange Data, upgraded BIOS, restored files and mail
  • Imaged workstations through Liberty Mutual network and verified programs were working
  • Setup and configured network printers
  • Managed and Tracked productivity of employees

Senior PC Technician

Confidential

  • Installed and troubleshot Floppy Disk, Motherboards, Power Supply, Network Card, Modems Wireless Cards and etc on Gateways, Dell and HP computers and laptops
  • Provided customer support in home and via phone
  • Configured Linksys routers and HP/Cannon printers
  • Upgraded PCs to Windows 2000/XP and Office 2000/03 and installed software
  • Setup home network using Linksys router and printers

Desktop Support

Confidential

  • Provided desktop support on Dell computers
  • Installed Windows 2000/XP, 2003 Operating System and Microsoft Office Suites
  • Configured and troubleshot TCP/IP and modems
  • Troubleshot and repaired Dell, Gateway and HP computers
  • Installed HP Printers, DSL/Cable modems, Linksys routers, sound cards, drives, speakers, scanners, office software, fax machines and Ethernet converter
  • Imaged hard disk drive using Ghost Image

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