Summary of qualifications

Experienced in Information Technology, IT Production Support, Healthcare Systems, Software Implementations and Administration, SQL, SSRS, SSIS, Accounting, Purchasing, Project Management, IT Management, Business Intelligence, Data Extraction, transformation and loading (ETL), Data Analysis, EDI, FTP, EFT

PROFESSIONAL EXPERIENCE

Confidential, New Orleans, LA

Production Support Analyst Supervisor

• Supervise a team of Production Support Analyst
• Supervise Production Support Security Group
• Lead Production Operations Quality Control
• Administrator for SQL SSRS Reporting
• Develop reports for troubleshooting SSRS Operation
• Develop reports for Production Operations process scheduling and troubleshooting
• Responsible for the daily production batch processing cycles and automation
• Member of a SQL Sharepoint team to implement business solutions
• Communicate problems to IT staff, sometimes at difficult hours (7x24x365), discuss and recommend a course-of-action based on analysis of problem.
• Represent Production Support on various Change Management committees responsible for all hardware, software and major application changes.
• Represent Production Support Group in upgrades and implementation of all new software owned by IT Department.
• Backs up Production Support Manager.

Confidentail, New Orleans, LA

Lead Production Control Analyst

• Lead other Production Support Analysts in all aspects of an around the clock Production Operation
• Monitor online systems, applications, job schedules and responsible for making sure the daily batch cycle jobs run to completion – without error or delay
• Automate and schedule production processes
• Backup Production Support Analysis Supervisor
• Program scripts and Unix schedules to run jobs
• Document all scripts and processes
• Assist Production Support Techs in any issues that can’t be resolved
• Analyze and resolve end user issues

Confidential, Baltimore Maryland

Consultant (part-time)

• Assisted with data extraction, analysis and reporting to support legal issues.
• Special projects as needed.

Confidential, Duluth, Georgia

Implementation and Systems Manager

• Coordinate and oversee implementation of Deltek Vision ERP system.
• SQL server database administration
• Support Finance and Payroll data analysis, extraction, reporting.
• Define and customize new reporting requirements
• Develop and monitor project plans, schedules, reports
• Research, analyze, extract data, and develop reporting solutions.
• Application customization
• Provide data conversion support from legacy reports and applications.

Confidential

ERP Administrator / IT Manager

• Provide high level Cognos and MS Access business intelligence data query and reporting.
• SQL server database administration
• Evaluate, plan and implement upgrades and enhancements to Deltek applications, including Costpoint, Cognos Report Writer and Time Collection systems.
• Provide high-level technical support to ERP applications and supporting infrastructure.
• Document all application issues and solutions.
• Analyze and resolve end user software and hardware connectivity issues.
• Provide coordination and collaboration with the Financial and Operations staff.
• Assist in project controls including budgets, forecasts, revenue recognition, cost, billing
• Citrix Metaframe server configuration and administration
• Coordinate and manage networking, security and performance considerations

Confidential, Birmingham, AL

Sr. Systems Analyst / ERP Administrator

• Defined and developed custom reporting requirements.
• Maintained and administered Deltek ERP System Software.
• Evaluated and documented business procedures and problems.
• Trained users in all aspect of ERP applications.
• Developed client server Time Allocation Labor Control Reporting system.
• Developed client server Project Controls Automation Tracking and reporting system to track project cost, status, accruals, budgets, and revenue.
• Developed Project Job Automation and Quality Assurance System to track job milestones, status, and project quality control and reporting.
• Assisted Human Resources in automation of Benefits and Employee Tracking and Reporting
• SQL Server Database Administration
• Assisted in maintaining various ERP system through acquisitions

Cofidential

Staff Analyst

• Developed Client Server Management Manpower Information System (MMIS) to track employee performance, training history, development, job history, education , attrition, etc. for approximately 2500 employees. Approximately 10-15 personal software applications were replaced by MMIS.
• Developed/Maintained Contract/Service Order Administration System
• Developed/Maintained Operating Plan and Accountability Systems.
• Developed/Maintained software applications to automate all Refinery business functions.
• Assisted in providing Computer help desk support for Refinery Department.
• Responsible for budgeting and acquisition of software and hardware for department
• Responsible for management/tracking of computer assets for department.

Confidential

Analyst Computer User Services Department

• Developed personal computer database applications
• Mainframe and PC Helpdesk Support
• Developed mainframe Material Inventory Control System, tracking purchase orders, deliveries, issues, excess material.
• System Administrator for Wang LAN system

Confidential, New Orleans, LA

Geophysical Assistant - Analyzed and programmed seismic data.

TECHNICAL BACKGROUND

Software Expertise

Business Intelligence (Cognos, SSRS, Crystal), Healthcare (Amisys, CCMS, Ices, Compliance), Unix, SQL scripts and Database Administration, Document Management (ASG Cypress and Sungard Macess), Microsoft Applications (Sharepoint, SSRS, SSIS, Advanced Access, Excel, Word, Visio, Projects), ERP Implementation and Administrator, Support applications including Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Time Collection, Project Controls, Budgets and Forecasts), Procurement (Purchasing, Receiving, Inventory), Human Resources (employee tracking, benefits, time collection, payroll), Cisco Tidal job automation and scheduling, UNIX, SAS, JCL.

Specific Coursework

• SQL Server System Administration
• SQL Server Implementing a Database
• Cognos Impromptu Advanced Report Writing
• Cognos Impromptu Administration
• System Analysis
• Structured Database Design
• Multiple Deltek courses and seminars
• Citrix Metaframe XP for Windows
• TCP/IP Networking
• Web Development and Design
• Microsoft Visual Studio
• Visual Basic