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Siebel Eai Consultant Resume

Nj

PROFESSIONAL SUMMARY

Around 8+ years of diversified IT experience in Consulting, Implementation, Development, Configuration, Production Support and Training

  • Customer Relationship Management (CRM) expert with 8 years of experience on the Siebel CRM application suite and has realized valuable hands on experience in Siebel CRM Project engagements
  • Worked extensively with business team on the requirements and Solution blueprinting
  • Solid project management skills and proficiency with explaining technical data clearly and concisely to non-technical staff
  • Strong Technical skills in Siebel Tools in the areas like Siebel Workflow, Configuration ,Scripting , Assignment Manager and Application Administration
  • Good experience in Siebel Data Model, Business Logic layer and GUI layer.
  • Deep understanding of Data Governance importance in the success of the company’s growth and committee formation
  • Solid experience in onsite-offsite-offshore model. Successfully led offsite-offshore team for 3 implementations from onsite. Offsite-offshore working experience with large team, transition and team building
  • Closely worked with business users/BAs to analyze, gather, and map requirements, solution recommendation, scope, costing, prototype, and implementation
  • Excellent knowledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation.
  • Delivery and solution oriented, committed to customer satisfaction, self-motivated team player and good communication and interpersonal skills
  • Extensive experience in design/development of customer Order Management
  • Creating and updating Presentation Model and Physical Render Siebel openUI
  • Mapping Presentation Model and Physical Renderer in Manifest file
  • Siebel Upgrade Experience from 7.8 to 8.2.2
  • Hands on experience in Oracle BI publisher and Integration

Exceptional strategic planning, troubleshooting, and crisis management skills; passion for customer service; strong internal and external relationships; record of extraordinary results achieved through technology innovation and team inspiration.

TECHNICAL SKILLS

Siebel Versions : Siebel 7.7/7.8/8.0/8.1 /8.2

CRM Technical Skills :Configuration, eScript, EIM, Workflow Processes, Assignment Manager, EAI, Tools, Business Services, XML/XSD, HTTP/JMS, Web Services, SOAP, Siebel Administration

Siebel Web Applications : Call Center, Loyalty, Sales, eAutomotive, Energy, Communications, Marketing, Public Sector, Siebel Financial,

Development Tools : Toad, SQL Developer

Languages : C , Java , C++, T-SQL, PL/SQL, JavaScript

Databases : SQL Server 2000/2005/2008 , Oracle 9i/10g/11g, DB2

Operating Systems : Windows 7/XP/Server 2003, DOS, UNIX, AS/400

Internet : XML, HTML, CSS

EXPERIENCE SUMMARY

Confidential , NJ

Siebel EAI Consultant & Upgrade Specialist

Roles and Responsibilities:

  • Prepared Upgrade plan and performed (Siebel Upgrade) UPGREP, merging, post merge and UPGPHYS from 7.8 to 8.2 Siebel (SIA) applications
  • Prepared fixes and configuration solutions for dev-post upgrade phases (Siebel Upgrade) and tested case management entity after post upgrade in 8.2 dev environment.
  • Provided Clarifications on Business Requirements Document’s and Preparation of Technical Design Document (TDD).
  • Created reports using BI Publisher.
  • Proof of Concept for Open UI for Siebel 8.2.2.3
  • Creating and updating Presentation Model and Physical Renderer
  • Worked on Correspondence batch schedule functionality
  • Worked on Smart Answer functionality to provide Auto Response for emails
  • Mapped Presentation Model and Physical Renderer in Manifest file
  • Implemented Partial Refresh functionality using JQuery
  • Implemented Carousel functionality
  • Review the custom Browser Script functionality and change them to Jquery
  • Worked on Expand and Collapse of List Applets
  • Worked with oracle on product bug encountered after enabling the Open UI on Servers for Client in 8.2.2.3
  • Design and developed Online Integration with NJDPB various benefits systems and Display its details in Siebel using VBC’s and EBC’s.

Confidential, Charlotte, NC

Siebel Senior Consultant

Roles and Responsibilities:

  • Created Functional Design Documents (FDD’s) and Technical Design Documents (TDD’s).
  • Designed and developed custom error logging data structure and business service for integration error with auto resubmit mechanism.
  • Developed views/user-interface to monitor agent and executor repeating components processing status and transaction details.
  • Worked on capacity planning and critical levels for component and distribution
  • Maintain IBM standards by tracking the entire integration process work and project information.
  • Implement Siebel configuration best practices for building interfaces and error handling process.
  • Worked on Interface and performance issues, and provide quick fixes and solutions.
  • Provided technical assistance and peer reviews to other team members.
  • Managed onsite-offshore coordination
  • Responsible for preparing table schema
  • Managed new requirements in the existing Configuration.
  • Customized the existing configuration if needed.
  • Created and modified business objects, applets, views, and screens and adapt business components, fields, joins, and links using Siebel Tools.
  • Used e-Script to develop custom business services and use business services provided out of the box by Siebel to meet the client requirements.

Confidential , NY

Siebel Senior Consultant

Roles and Responsibilities:

  • Worked as a SME (Subject Matter Expert) for 8 Processes in the Project
  • Understand the requirements by reading the documents like PSD, ERD, Business Requirements, etc.,
  • Proposed solution for Client Requirements
  • Prepared a common approach design for the requirements
  • Review of Team members work and helping them in configuring the requirements.
  • Prepared the design documents for the objects like Screens, Views, Applets, BC, BO, links, etc.,
  • Did Proof of Concept and determine the best optimal solutions for the given requirements and prepare the design documents for the solution in the specified format.
  • Developed the functionalities through Siebel Configuration, scripting and workflow by following the specified standards
  • Lead for coordinating development effort for EAI related requirements.
  • Developed Interface design documents and perform POC tasks.
  • Provided Solutions to various EAI/EIM issues that occurred in the Production environment
  • Designed and developed Online Integration with NYCHAs various benefits systems and Display its details in Siebel using VBC’s and EBC’s.
  • Design & Development of the various benefits module in Siebel to display external systems data.
  • Engaged with the enterprise architecture group to provide thought leadership on technology discussions impacting Siebel.
  • Developed Business services, EAI Data Maps, Scripting, Workflows, Policies and Assignment rules.
  • Provided support for the test environments by analyzing and fixing the defects at the earliest
  • Rendered support for the team whenever required by resolving the obstacles, they might be facing and also helping them to zero-in the efficient solution.
  • Prepared Unit Test Cases and updating various reports.
  • Shared Knowledge with the team members either by contributing or learning from them.

Confidential, Indianapolis, IN

Siebel Senior Consultant

Roles and Responsibilities:

  • Understood the current business processes and recommend the changes wherever necessary to leverage the vanilla functionalities with respect to Siebel Loyalty application
  • Attended business process meetings and document the business requirements
  • Performed proof of concept on the requirements captured and demonstrating to the client
  • Coordinated with Offshore resources and responsible to the milestone deliverables
  • Configured Siebel Loyalty application using Siebel Tools to accommodate business requirements
Confidential ,Columbus, OH

Siebel Consultant

Roles and Responsibilities:

  • Responsible for leveraging and enhancing methodology
  • Managed new requirements in the existing Configuration.
  • Managed the configuration change formats, best practices if any.
  • Customized the existing configuration if needed.
  • Developed the user requirement in DEV, test in UAT and deploy the changes in the

production.

  • Created and modified business objects, applets, views, and screens and adapt business components, fields, joins, and links using Siebel Tools.
  • Worked intensively on Order Management and custom screens like sales Order, , Tasks, Data Map, Sales Module, Engineering and Service Tickets.
  • Experience working on data mapping to accommodate data structure changes.
  • Interacted successfully with clients extensively, via phone and email.
  • Managed the Siebel implementation process by coordinating business personnel and technical personnel to assure successful implementations of Siebel applications
  • Developed status reports and other written documents in accordance with the recommended methodology.

Confidential , West Chester, PA

Siebel Consultant

Roles and Responsibilities:

  • Customized and Created New BC’s, BO, Links, Applets, Views, & Screens as per client’s requirement Using Siebel Tools.
  • Worked on Hierarchical Picklist, Search Specification, Pre-default values
  • Modified Static and Dynamic pick lists, and used data administration to modify the LOVs.
  • Worked on Implicit joins and also created Explicit Joins to get and show data from some other table.
  • Created Calculated fields and incorporated BC level user properties to make child BC’s read only based on the parent field.
  • Wrote Complex logic scripts to achieve certain business logic, which could not be achieved via configuration.
  • Performed one time and daily EIM tasks Contact, Benefits and merging Duplicate Contacts using EIM Merge tasks
  • Performed one time and daily EIM tasks to import File attachments of the document and faxes received from the customers related to Medical claims
  • Creating IFB scripts, Custom Business service using eScripts, prepping batch data using Data warehouse tools
  • Identified issues with existing Configuration, Script.
  • Developed, Tested and Migrated Estimation for CRs.
  • Developed Business Services for workflow, Configuration and eScript. For fixing issues.
  • Made appropriate changes in Workflow processes, modifying Workflow policies, RCR
  • Worked on default .ifb file, Interface Table, Base Table, Interface Table Mapping to development EIM for Import, Export, and Delete

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