PROFESSIONAL SUMMARY

• Results-driven, self motivated IT professional with over twelve years of versatile and extensive technical experience in areas of computer technologies including: project management, installation, configuration, maintenance, troubleshooting, documentation, design and implementation.
• Able to manage multiple projects simultaneously and move quickly among projects.
• Detailed orientated with excellent organizational, team-building and communication skills.
• Skilled analytical problem-solver with the ability to quickly learn new technologies.
• Polished communication, presentation, training , and client relation skills' able to relate effectively to people at all levels and convey complex technical information in an understandable manner.
• Responsible for network hardware systems – Cisco routers and switches, network operating software, LAN/WAN, troubleshooting and support domestic and international.
• Leading the efforts related to defining technology standards, based on the business need and cost considerations during the forecasting and budgeting of a Project for the design of implementation of a LAN/WAN upgrade or other related projects.
• Maintaining current technology standards for the Network Infrastructure by working with representatives from the Server Support team, Desktop Support, and Business unit teams.
• Skilled in performing IT change management, incident management, asset management and software licensing on contract assignments at Exxon, Confidential and Confidential , Center Point Energy.
• Providing research, scheduled installation of software, patches and upgrades.
• Identified appropriate network hardware and software requirements for proper specifications.
• Team building skills, as a liaison developing and maintaining customer relationships, making sure that the coordination of functional business issues and technical solutions.
• Project Management, Infrastructure Standardization, Best Practices, TOGAF, and ITIL practices.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Network Engineer

• Technical site lead for WAN/LAN migration project, design, documentation, configurations, L3 & L2 support
• Configure and manage Cisco network routers, switches, Checkpoint, Cisco ASA firewalls
• Install/configure VPN remote offices
• Telcom support and manage: PBX, Cisco VOIP
• Cisco routers and switches: 2800,4506, 3560, 2950
• Cisco Wireless AP's 1242 and RF Scanners

Confidential, Houston, TX

Network Engineer

• Micro-Source services to provide operational support for the CenterPoint Energy IT for the Network Services Team at ECDC datacenter location.
• Develop network design documentation and provide design consulting, creating MS Visio designs and Fiber documentation, NOC tickets, and outages, ironport.
• Addressing Change Management request and support key projects: BT Diamond IPAM (IP Address Mgmt.).
• Performance Monitoring and event management, network captures-wireshark.
• Remedy support for ticketing product and working with AT&T, MCI, & other Telcos.
• IP Software Administration-Moves/Adds/Changes using BT Diamond IPAM software package.
• DHCP Scopes, subnet implementations, VLANs, etc.
• Identify WAN/ LAN hardware requirements, parts info and provide Bill of Material (BOM) to the PM and coordinate changes, cost analysis.
• LAN, WAN, spanning tree, routing protocols (RIP, OSPF, EIGRP, BGP), VLAN technologies and WAN protocols, load balance.
• Cisco Wireless - WCS, WLC, 2100, 4400
• Cisco Routers 3900, 3800, 2800
• Cisco Switches 6500, 4507, 3750, Nexus 2000, 5000, 7000 series
• Cisco ASA
• Net Scout Performance Manager
• Win 7, TACACS/Radius, I.E. ver. 7, MS Office Professional 2010, MS OC.

Confidential , Houston/Plano, TX

Sr. Network Engineer/Project Mgmt

• Technical Lead on Global & International Projects to provide a network design and solutions for the consolidation of HP Network sites and consulting for HP development labs, ITIL practices.
• Analyze existing network setup and define new data network solution based on GRE scope of work/existing topology and understanding the Business needs to facilitate business change.
• Identify WAN/ LAN hardware requirements, parts info and provide Bill of Materials(BOM), coordinate changes, cost analysis.
• Firewall configurations, firewall rule change/add/delete, acceptance testing.
• Responsibilities as a technical lead on various projects include site surveying, lab prep, staging, deployment, documentation and support, also identify type of circuit, size, & circuit vendor.
• Order equipment: routers and switches (3Com & ProCurve), MPLS circuit, subnets, work with various telcos and some VOIP, addressing Change Management request.
• Analysis, design, implementation, installation, maintenance, and configurations of software.
• Provide network design drawings for various projects for implementation and design connectivity solutions for HP partners, legacy, clients, domestic and international support, bi-lingual.
• Win 7, Vista, TACACS/Radius I.E. ver. 7, MS Office Professional 2007, 2010, MS LYNC.
• AP Wireless - HP ProCurve MSM760 Mobility Controller, HP ProCurve MSM422 AP.
• Hardware-Checkpoint and Cisco vendors, F5 Load balancing, Tipping Point, IPS, RSA Secure ID, 3COM/ProCurve.
• LAN, WAN, switching, routing, SSI VPN, RIP, OSPF, BGP routing protocols, Spanning Tree, VLANs, Checkpoint Firewalls- Check Point UTM-1 272 Appliance model, Cisco routers and switches, ProCurve switches, 3Com WAN routers, Cisco ASA Firewalls, IPS & IDS, HP Network Automation, Riverbed OPNET Sentinel for network audit and compliance, HP Networking Online Configurator, cost analysis, Active Directory, Windows Server 2003, MS Exchange, DNS, DHCP, TCP/IP, create MS Visio designs and Fiber documentation.

Confidential , Houston, TX

Sr. Network Engineer/Project Mgmt

• Member of the IO Projects Team, planning and executing network infrastructure life cycle projects, upgrades, disaster recovery documentation/
• Responsibilities include site surveying, lab prep, staging, deployment, documentation, and support, cost analysis, create and maintain MS Visio designs and Fiber documentation.
• Analysis, design, implementation, installation, maintenance, and configurations of software.
• Trouble-shooting LAN/WAN, Cisco Routers, ATM Switches, IP Telephony for network connectivity, Layer 2 & 3, root cause analysis, creating Change Management requests.
• Inventory management included tracking of assets from purchase, receipt, transfers, upgrades, and decommissioned with SAP, ITIL practices, risk assessment.
• Facilitate Business Requirements and keeping projects on track, scheduling meetings and communicating with all teams involved in the project, defining scope and schedule, documenting change requests, interact with diverse technical and non-technical groups.
• Managing a ticketing system, tracking all changes, enhancements. Ensure project documents (timelines, requirements, project documentation) are up to date and stored with the current ticket.
• C-Support ticketing product and working with AT&T, MCI, Sprint, Verizon & other Telcos.
• Cisco Routers/Switches models: 2900, 3560, and 6504, Cisco-Works, TACACS, HPOV-NNM, BMC Network Automation tool.

Confidential , Houston, TX

System Engineer

• EDN-Event Detection & Notification team providing, Software Technical Support & Monitoring on Confidential and HP servers, including Global & International onsite and remote support, ITIL.
• Installation, maintenance, and configurations of software for servers; OVSD Support and MtP.
• Identify and resolve related issues/problems for unit builders and running various scripts.
• Multi-task several tasks and projects at the same time and capable of managing projects with competing priorities, resolutions to root cause analysis.
• Trouble-shooting OS, HPOV ver. 6, 7, & 8, JET/JETOC, OVO.
• Win NT/XP/200x/Unix/Linux, HP Radia Client. Radix Solution Suite (OVSD), SQL 7.0, HPOV ver.7 & 8, Internet Explorer 6.x, MS Office Professional 2003.

Confidential , Houston, TX

Sr. Network Analyst

• IP Software Administration-Moves/Adds/Changes using Vital QIP Oracle DB software package.
• DHCP Scopes, subnet implementations, VLANs, etc.
• Global and International support onsite and remote and Hardware/Software Technical Support on Servers/Routers, Active Directory, Disaster Discovery support and documentation.
• Installation, maintenance, and configurations of software on hardware equipment for LAN network.
• Analysis and performance monitoring, Troubleshooting LAN/WAN, Cisco Routers, Servers, ATM Switch10/100MB for network connectivity and outages, RSA SecureID.
• Managing a ticketing system, tracking all changes, enhancements. Ensure project documents (timelines, requirements, project documentation) are up to date and stored with the current ticket.
• Interact with diverse technical and non-technical groups, root cause analysis, risk assessment.
• Multi-task several tasks and projects at the same time and capable of managing projects with competing priorities, and creating Change Management requests.
• Technical writing & documentation, training , bi-lingual support for international sites.
• Verbal and Written Communications skills.

Confidential , Houston, TX

Test Technician

• Hardware/Software Technical Support on Confidential and HP Servers/Routers.
• Testing/Trouble-shooting hardware/software, software upgrades and installations.
• Identify and resolve assembly line related issues/problems for unit builders.
• HP Servers/ Cisco Routers hardware builds with various Configurations-to-Order (CTO).
• Use the Enterprise Methods software instruction, SFDM.

Confidential , Houston, TX

QA Engineer/ Asset Management-Team Lead

• Team Lead, W2K/Bang Project, SAP Implementation Project, and QA Software testing.
• Develop, maintain, track costs and resource requirements with the project timelines, communicate status updates, technical solutions, root cause analysis, audits, patches and upgrades.
• Check Software Catalog, Obtain Media, Place software in staging area, SMS, WISE.
• Departmental work, integration of products in the current environment, testing and debugging.
• Documentation, Software Nomination, Compatibility Tools, Debug Tools.
• Re-engineer Applications, Applications Support, Verify application dependencies.
• Prepare Packing Instructions, Licensing, deployment plans for existing software packages.

Confidential , Houston, TX

Project Mgmt/Network Analyst

• Project Management, Team Mgmt, Policies & Procedures, Documentation and Scheduling, Installation Hardware and Software, change management, audits, cost analysis.
• Develop, maintain, track project costs and resource requirements with the project status and timelines, communicate status updates, technical solutions.
• Project planning tools: MS Project, MS Visio, MS Office products
• NT Administration – assign & resetting: logon ids, passwords, user accounts & groups, TCP/IP, setting up configurations on Confidential : servers, workstations, customizing and troubleshooting.

Confidential , Houston, TX

Project Mgmt/QA Tester/ Network Engineer

• Project Management, Team Mgmt, Policies & Procedures, Documentation and Scheduling, Installation Hardware and Software, cost analysis.
• Develop, maintain, track project costs and resource requirements with the project timelines, communicate status updates, technical solutions, QA software testing.
• Projects at SW Bank of Texas, American General, and VALIC, AMEX for design and implementation and Testing Compliance and Documentation.
• Provide wkly status reports, budget constraints, meeting minutes.
• Project planning tools: MS Project, MS Visio, MS Office products.
• Performing Testing- Functional, Regression, and Updating test scripts.
• Used PVCS-Tracker and Version Manager Tool and Entering Defects and errors codes in PVCS database, and working with SQL statements, scripting, and debugging.

Confidential , Houston, TX

Project Mgmt/Network Analyst

• Assigned Team Lead for Project Management assignments, performing various tasks on projects.
• Policies & Procedures, Documentation and Scheduling, Installation Hardware and Software.
• Develop, maintain, track project costs and resource requirements with the project timelines, communicate status updates, technical solutions, Change Management requests.
• In the Unix OS environment, used HPOV NNM (Network Node Management) software.
• Using IPAM (IP Address Mgmt.) - Performance Management on System for IP administration.
• Installation, maintenance, and configurations of hardware/software for the LAN network.
• Troubleshooting & Performing all IP Software Administration for corporate environment, including all Moves/Adds/Changes.

TECHNOLOGY SUMMARY:

Networking - LAN/WAN, TCP/IP, Routing: (MPLS, BGP, STP, IGRP, EIGRP, OSPF, SSI VPN), VRF, PPP, VTP, DNS, DHCP, WINS, Ethernet, Token Ring, Juniper, ACL, VLANs, Layers 2 & 3.

Security – Checkpoint, PIX/ASA Firewalls, ACLs, Cisco VPN concentrator, Cisco Secure ACS, AAA.

Operating Systems/Platforms – MS Win 8/7/Vista/ 2003/2000/NT 4.0/, UNIX.

Enterprise Management Tools - Visio, Cisco Works, TACACS, HP Open View, Insight Manager, Sun Net Manager, HPOV NNM (Network Node Management) software, HP OVO, BMC Network Automation , NetScout Performance Manager, Cacti, Solarwinds, Riverbed OPNET Sentinel, PVCS-Tracker and Version Manager tool.

Communications - 10/100/1000 MB Ethernet networks; VLAN; ISDN; T1/T/3E1, DS3, Sonet; TCP/IP; BGP; HSRP; IPX/SPX; FTP, CSU/DSU Cisco IOS, Cisco Works, CCM-call manager.

Databases - SQL Server 2000/7.0/6, MS Access, Oracle-QIP, SDFM.

Hardware – Cisco 2504 Wireless Controller, Cisco Routers, Bridges, Hubs (ATI, 3Com, Cat5000), ATM Switches, Cisco routers and switches: 2800, 2900, 3750, 3560, and 6504, Nexus 2000, 5000, 7000 series, FDDI, Network General Sniffer, Fluke Meter, IPS-Intrusion Prevention Systems, IDS-Intrusion Detection Systems, Tipping Point, F5 Load balance, ASA & Checkpoint firewalls, Rolm PBX, Avaya, WAP-wireless access points, ProCurve MSM760 wireless controllers, ProCurve (5400zl series) switches and 3com (MSR50, 7500, 5820 and A6600 series) routers .

Applications - Lotus Notes, Remedy, Vantive, MS Office Suite 2013(Word, Access, Excel, PowerPoint, Visio, Outlook), MS Project, MS OC, MS LYNC, Internet Explorer, SAP, Landmark, TOW and Core Apps, Smart Login, CMS, DOD, Radius, PKI, Biometrics, and Cactus, AMEX software products: SAP, Power Portfolio, Trip Power, and Card Products, Pro-Tracker tool, DNS, Active Directory, HP RADIA Client. Radix Solution Suite (OVSD), SQL 7.0, HPOV ver.7 & 8, Lotus Freelance Graphics 9.7.

Languages/Software - VB4, Access, SQL, HTML, Java, Westlaw and PRODOC.