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Senior Windows System Engineer Resume

San Jose, CA

PROFESSIONAL SUMMARY

  • Over 7+ years of experience in IT Services (Infrastructure Management) with exposure to multi - vendor product support.
  • 6+ years of experience with IT Infrastructure Support.
  • 6+ years of Active Directory and Exchange Server 2007, 2010,2013
  • 6+ years of experience with Windows Server 2003, Server 2008, 2008 R2, 2012
  • Hands-on experience on storage migration: Hitachi and HP, 3PAR SAN arrays.
  • Extensive knowledge in Email Messaging System (Exchange 2003 and 2007,2010, 2013)
  • Hands-on experience with HP-SM7 and HP-SM9, Unicenter CMDB, Microsoft System Center suite.
  • Hands on experience with installation, configuration and maintenance Active Directory, MS servers, and MS clusters, IIS.
  • Hand on experience on cloud services: Windows Azure.
  • Virtualization technologies: VM Ware Sphere 5.x and Vsphere and Hyper - V
  • Configuration management: SCCM
  • Proficient in designing documents and developing standard customized solutions.
  • Strong programming skills with diverse computer science and electronics experience; ability to learn technologies quickly.
  • Solid experience in managing relationships between business customers and IT experts to define project scope, manage requirement gathering process, oversee User Acceptance Testing, and carry out project related activities.
  • Demonstrated sound analytical and problem solving skills with good exposure to key facets of leading teams to meet or exceed objectives; focused on meeting customers’ requirements and expectations.
  • Excellent Communication Skills and a Good Team Player with problem-solving capabilities and working on large Multi Scale Projects.

TECHNICAL SKILLS

Programming/ Scripting Languages: PASCAL, C, PowerShell

Operating Systems: LINUX (Ubuntu, Red Hat, CentOS), Windows Server 2008, Windows 2000/2003, Windows 98/2000/2003/ XP, Windows Vista and Windows 7,Server 2008 R2, Server 2012

Tools: McAfee Antivirus Management, Symantec Products

Hardware: Servers Provisioning, Data Center experience

Active Directory : Active Directory creation, modification and deletion of user accounts, distribution and security groups, and service accounts, AD cleanup projects, AD schema extensions.

Networking: OSI and TCP/IP models, IP addressing, DNS, Firewall Protocols (DHCP, SMTP, SNMP, IPv4, IPv6, FTP, and Intranet)

Manufacturers: HP, IBM, DELL, Toshiba, and Cisco, UCS

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Senior Windows System Engineer

To support the eBay - PayPal spin off/migration:

  • AD - building and administration
  • DNS - administration, implement Infoblox
  • DHCP - administration
  • GPOs - cleanup / migration / administration
  • PKI - building and administration
  • Migration Support

Confidential, Palo Alto, CA

October 2014- January 2015

Senior Windows System Engineer

Under the general supervision of the IT Operations Manager, is responsible for all City servers, data center operations, and participate in projects such as private cloud setup and cloud migration services and a SAN implementation.

Also performs a variety of complex professional and technical duties related to server hardware and software including, but not limited to:

  • Installation, configuration, and maintenance of all server equipment.
  • Troubleshooting and resolving hardware and Windows Server Operating system issues.
  • Active directory maintenance and migration.
  • Exchange environment maintenance.
  • Providing Level 2 and 3 support to the organization.
  • Implementing backup and disaster recovery solutions.
  • Utilizing virtualization technologies for service deployment.
  • Managing projects within deadlines and provide weekly project status reports to management.
  • Analyze performance of the environment and provide recommendations for improvement.
  • Assist in designing, planning and implementing new technology initiatives within the City.
  • Develops and maintains comprehensive documentation.

Confidential, USA, Chicago, Illinois

Role: Senior Analyst, Windows Engineer

At Confidential , my involvement with the job included working as a consultant for Leading Financial Institution with enhancing, optimizing, supporting their infrastructure. As a Sr. Windows Engineer, my responsibilities involved designing, installing, configuring, managing, and supporting technical components within the server hosting environment.

Responsibilities:

Windows

  • Working on the Project design documentation to implementation and support for services hosted on Windows servers and few being migrated to Windows 2012:
  • Lync Upgrade
  • Exchange upgrade and migration
  • Storage refresh
  • Cluster migrations( Active - Active / Active - Passive )
  • LGN to new generation migrations
  • PKI infrastructure upgrade / refresh
  • Server provisioning automation.
  • Experience with server virtualization technologies including VMWare (VMWare ESX 4x - 5.x, Vsphere, and Vmotion).
  • Microsoft Exchange administration.
  • Managing VMware VCO (Orchestrator) workflows.
  • Daily incident and change management handling.
  • Implementing changes on Windows Servers (OS- 2008 R2 and 2012).
  • Migrating System center 2007 to 2012: Configuration manager: Design, document, setup and configure the Virtual servers to Migrate the 22 sites from 2007 to 2012 version and then migrate the distribution point sites.
  • Writing scripts
  • AD cleanup:
  • AD schema modifications
  • AD design and modifications for the enterprise wide organizational change
  • Physical to virtual conversions.
  • Supports and maintains all core infrastructure systems.
  • Automation using Orchestrator (Opalis integration server and VMware orchestrator).
  • Provide detailed documentation for system availability and application support.
  • Supports department and interdepartmental projects as assigned.
  • Patching, maintenance and WSUS per PCI requirements.
  • Active Directory:
  • Modifications, cleanup and consolidation.
  • AD- DR tests
  • AD- Run books
  • Group policy management: Group policy clean project
  • AD: PKI infrastructure
  • AD RAP
  • Microsoft Cluster setup and migrations: Windows 2003, 2008R2, 2012

Confidential,Chicago, Illinois

Role: Senior Analyst

Confidential is one of the country's leading multimedia companies, operating businesses in publishing, digital and broadcasting. In publishing, Confidential 's leading daily newspapers include the Los Angeles Times, Chicago Confidential, The Baltimore Sun, Sun Sentinel (South Florida), Orlando Sentinel, Hartford Courant, The Morning Call and Daily Press. The company's broadcasting group operates 23 television stations, WGN America on national cable and Chicago's WGN-AM. Popular news and information websites complement Confidential 's print and broadcast properties and extend the company's nationwide audience.

The Deployment Team with the Messaging Department is responsible for supporting and maintaining Microsoft Exchange environment, Active Directory, DHCP, WINS, DNS, BES, IronPort, and end-user provisioning at Confidential .

Responsibilities:

  • Migrating System center 2007 to 2012: Configuration manager: Design, document, setup and configure the Virtual servers to Migrate the 22 sites from 2007 to 2012 version and then migrate the distribution point sites.
  • Writing scripts.
  • Integrate and Manage Anti - Virus via SCCM.
  • AD cleanup:
  • AD schema modifications
  • AD design and modifications for the enterprise wide organizational change
  • Physical to virtual conversions of the Hyper - V based distribution point servers.
  • Supports and maintains all core infrastructure systems.
  • Automation using Orchestrator (Opalis integration server).
  • Hand on experience on cloud services: Windows Azure: 15 production applications.
  • Provide detailed documentation for system availability and application support.
  • Supports department and interdepartmental projects as assigned.

Confidential Chicago, Illinois

Role: Senior Analyst, Windows Engineer

At Confidential , my involvement with the job included working as a consultant for Leading Financial Institution with enhancing, optimizing, supporting their infrastructure. As a Sr. Windows Engineer, my responsibilities involved designing, installing, configuring, managing, and supporting technical components within the server hosting environment.

Responsibilities:

Windows

  • As a part of PCI and Security operations:
  • Remediation of VTMs
  • SIEM implementation
  • Anti- virus implementation

Critical systems protection: special project for implementing security measures for critical revenue generating systems.

  • Working on the Project design documentation to implementation and support for services hosted on Windows servers and few being migrated to Windows 2012:
  • Storage refresh
  • Cluster migrations( Active – Active / Active – Passive )
  • LGN to new generation migrations
  • Server provisioning automation.
  • Experience with server virtualization technologies including VMWare (VMWare ESX 4x – 5.x, Vsphere, and Vmotion).
  • Managing VMware VCO (Orchestrator)workflows
  • Daily incident and change management handling.
  • Implementing changes on Windows Servers (OS- 2008 R2 and 2012).
  • AD cleanup:
  • AD schema modifications
  • AD design and modifications for the enterprise wide organizational change
  • Physical to virtual conversions.
  • Supports and maintains all core infrastructure systems.
  • Provide detailed documentation for system availability and application support.
  • Supports department and interdepartmental projects as assigned.
  • Patching, maintenance and WSUS per PCI requirements.
  • Active Directory:
  • Modifications, cleanup and consolidation.
  • AD- DR tests
  • AD- Run books
  • Group policy management: Group policy clean project
  • AD: PKI infrastructure
  • AD RAP
  • Microsoft Cluster setup and migrations : Windows 2003, 2008R2, 2012

Confidential, Santa Clara, CA

Role: System Engineer

Project Description:

Responsibilities:

  • Responsible for day-to-day support on issues.
  • Design, test, and deploy of new client sites as per requirements.
  • Assisted Exchange 2003 and 2010, Outlook 2003, 2007 and 2010 upgrades.
  • Requirement and feasibility analysis.
  • Perform network startup and shutdown procedures, and maintained control records.
  • Create/Disable users and Access Management.
  • Respond to, isolate, and resolve network issues in a multi-user environment; assess alerts and information to identify network elements causing network condition or failure.
  • Record and maintain logs and documentation associated with reported problems while adhering to related external/internal requirements and SLAs.
  • Proficiency in operating system, software, and hardware installation/configuration.
  • Microsoft Exchange administration.
  • On-site counterpart (interaction with clients).
  • Escalation and crisis management.
  • Preparation of Daily Reports.
  • Consolidation of reports.
  • Conduct internal and external presentations.
  • Documentation of data and analysis for making process improvements.
  • Process and documentation updates to ensure quick resolution to end user issues and questions, as well as provide on-going assistance to improve business results and benefits.
  • Resource management.
  • Ensure appropriate training program for team members.
  • Ensure adherence to policies and process related to service implementation per the ITIL guidelines.
  • Selection, implementation, and maintenance of the project methodology and responsible for the defining, updating, and enforcing project templates.
  • Maintain a central repository of the project competencies, plans, reports and history to provide a knowledge center for the project managers.
  • Excellent organizational, analytic and problem-solving skills with the knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner with the ability to empower staff in a team environment.
  • Coordinate with ITIL process managers in developing reports. Develop and maintain appropriate documentation and training on the use and interpretation of generated rep.

Environment: Windows Server 2003, Exchange Server 2007, Active Directory, Citrix Xen Desktop, Windows 7, Office 2010 and 2007, HP Service manager 9, McAfee Antivirus, Connected corp data protector for backup, and Commvault backup software.

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