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Lead System Analyst/release Manager Resume

Jacksonville, FL


To continue to utilize my skill set in the areas of release management, communication, project management, and analysis in a manner which will flourish my career into management in the Information Technology industry .

Knowledgebase Summary:

  • MS Professional (Latest version)
  • Database Training/Documentation
  • RoboHelp, FrameMaker, Captivate
  • API Documentation
  • UML, SDLC, Agile
  • PVCS Tracker, CaliberRM
  • Website Development, SnagIT, PhotoShop, InDesign
  • Configuration Management - Infrastructure/System
  • Process flow development (Visio)
  • Requirements Center, Quality Center
  • Computer Languages (C, C++, Java, SQL, HTML, XML)
  • Insurance Industry App - Exceed (CSC)
  • Enterprise Content Management - CMOD, CM, FileNet
  • User Training/Documentation

Development & Maintenance:

  • Project Management & Proposals
  • Cost/Gap Analysis & Business Case Development

Professional Experience:

Confidential, Jacksonville, FL

Lead System Analyst/Release Manager

  • Overseen and managed the implementation and successful delivery of initial release of Exceed application for affiliate company (project was 4 years behind schedule)
  • Identified infrastructure gaps as it relates to the fourth release of Exceed application
  • Gathered technical requirements to support various releases of Exceed application
  • Developed and documented code promotion procedures used to move changes through all environments
  • Worked closely with application vendor to understand the technical infrastructure requirements and mitigate any risk during implementation process
  • Developed project schedules and timeline to meet aggressive application delivery dates given by the executive sponsors
  • Facilitated meetings to identify delivery tasks for Shared Services group to support Exceed application release
  • Present technical solutions that provide short-term solutions until a long-term solution is agreed upon and implemented
  • Define and document configuration requirements to support security and user application efforts
  • Escalated and communicate issues to executive sponsors and upper managers of potential impact to forecasted timeline
  • Engaged appropriate team(s) to discuss and identify any risks and develop solutions which supported the implementation of application
  • Communicated project status and risk mitigation strategy to external and internal team members
  • Created and maintained batch development documentation and requirements
  • Created and maintained system workflow and infrastructure architectural diagrams
  • Identify key tasks for SCM, DBA, and Security and Distributed System teams to support application implementation effort
  • Managed external vendors and offshore teams tasks and weekly deliverables
  • Managed multiple releases in various stages of the Agile process for Exceed application
  • Created FRDs and process flow diagrams to depict and support technical design for Exceed implementation specifically related web service functionality and batch processing

Confidential, Jacksonville, FL

System Analyst II

  • Responsible for coordinating and communicating with vendors to complete Proof of Concept (POC) process
  • Develop use cases distributed to vendors to aid in completing POC of their product offering
  • Overseen production support and work request tasks for Enterprise Content Management (ECM) group
  • Coordinated and communicated with customers of forth coming upgrades and possible outages due to the upgrades
  • Facilitate meetings with vendors to gather system requirements/design and establish timelines to complete the initiative
  • Develop, manage, and execute tasks identified in the project plans for Enterprise Repository system initiative
  • Produce progress reports/analysis results which are reviewed by USG Executive Team
  • Collaborate with product managers, business partners, and company executives to define concepts for a new Enterprise Repository system
  • Evaluate system information provided from all USG affiliates to produce cost analysis and business case for executive team to support ROI for the purchase of Enterprise Repository
  • Successfully managed simultaneous system upgrades and migrations for existing ECM repositories
  • Develop best practices for producing requirements and test cases to be utilized by all analyst within USG Enterprise services group
  • Serve as the liaison between business, technical, and legal teams to validate that all requirements and standards are met to aid in the purchase of new Enterprise Repository system
  • Executed functional test cases in all applicable environments for each repository (CMOD, CM, FileNet) before and after promoting production
  • Cross trained other analyst in producing use cases, creating requirements, and developing project plans

Confidential, Alpharetta, GA

Technical Writer/Sr. Documentation Specialist

  • Responsible for documenting a 30 year old proprietary system
  • Produced user guides for customer support teams
  • Implemented template and style guide standards for organization
  • Created data dictionary knowledgebase to be used as resources for developers
  • Overseen integration project to move all LexisNexis Insurance (MVR) documentation to SharePoint
  • Created use cases to complete System Requirement Specification (SRS) documents
  • Coordinated and overseen JAD Sessions for various technology departments within LexisNexis Insurance group
  • Produced user training material using Captivate and RoboHelp
  • Conducted interviews and monthly meetings with developers to resolve change management issues and to determine functional specification and business requirements
  • Created Frequently Asked Questions (FAQ) documentation for customer support which reduced customer issues by 20%
  • Completed data analysis for product management team to used for new product initiatives
  • Gathered system requirements from developers and communicated the anticipated impact to product development team
  • Produced project schedules and tracking of budget and deliverables for migration initiative
  • Completed knowledge transferred sessions

Confidential, Norcross, GA

Documentation Specialist/System Analyst

  • Supervising all new product documentation
  • Responsible for documenting new internal applications
  • Create and maintaining all API documentation
  • Devised test plans and test cases
  • Responsible for maintaining documentation for 3 different platforms used by our customers
  • Updated the database with authority specific data
  • Created and maintaining continuous status reports for all QA testing results
  • Produced batch testing documentation for testing all components of ComplianceFactory
  • Performed and creating QA test cases to validate or invalidate the functionality of ComplainceFactory
  • Maintained schema documentation for all new products
  • Evaluated browser based application for ComplianceFactory usability
  • Translated high level business requirements into functional specifications
  • Queried SQL Database for documenting data relationships for ComplianceFactory
  • Created Release Bulletin as well as Release Notes for all new product within BSI
  • Conducted interviews and monthly meetings with developers to discuss changes that impact internal and external documentation
  • Created visual diagrams of current software development cycle.
  • Created relationship tables using Microsoft Visio to explain the dependency and functionality of all database tables within our current system
  • Conducted interviews with developers to determine functional specifications for enhancements of our current systems
  • Implemented templates and style guides for all functional, technical, and QA documentation
  • Produced gap-analysis documentation for all new products developed within the R&D Department

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