Objective:

To continue to utilize my skill set in the areas of release management, communication, project management, and analysis in a manner which will flourish my career into management in the Information Technology industry .

Knowledgebase Summary:

• MS Professional (Latest version)
• Database Training/Documentation
• RoboHelp, FrameMaker, Captivate
• API Documentation
• UML, SDLC, Agile
• PVCS Tracker, CaliberRM
• Website Development, SnagIT, PhotoShop, InDesign
• Configuration Management - Infrastructure/System
• Process flow development (Visio)
• Requirements Center, Quality Center
• Computer Languages (C, C++, Java, SQL, HTML, XML)
• Insurance Industry App - Exceed (CSC)
• Enterprise Content Management - CMOD, CM, FileNet
• User Training/Documentation

Development & Maintenance:

• Project Management & Proposals
• Cost/Gap Analysis & Business Case Development

Professional Experience:

Confidential, Jacksonville, FL

Lead System Analyst/Release Manager

• Overseen and managed the implementation and successful delivery of initial release of Exceed application for affiliate company (project was 4 years behind schedule)
• Identified infrastructure gaps as it relates to the fourth release of Exceed application
• Gathered technical requirements to support various releases of Exceed application
• Developed and documented code promotion procedures used to move changes through all environments
• Worked closely with application vendor to understand the technical infrastructure requirements and mitigate any risk during implementation process
• Developed project schedules and timeline to meet aggressive application delivery dates given by the executive sponsors
• Facilitated meetings to identify delivery tasks for Shared Services group to support Exceed application release
• Present technical solutions that provide short-term solutions until a long-term solution is agreed upon and implemented
• Define and document configuration requirements to support security and user application efforts
• Escalated and communicate issues to executive sponsors and upper managers of potential impact to forecasted timeline
• Engaged appropriate team(s) to discuss and identify any risks and develop solutions which supported the implementation of application
• Communicated project status and risk mitigation strategy to external and internal team members
• Created and maintained batch development documentation and requirements
• Created and maintained system workflow and infrastructure architectural diagrams
• Identify key tasks for SCM, DBA, and Security and Distributed System teams to support application implementation effort
• Managed external vendors and offshore teams tasks and weekly deliverables
• Managed multiple releases in various stages of the Agile process for Exceed application
• Created FRDs and process flow diagrams to depict and support technical design for Exceed implementation specifically related web service functionality and batch processing

Confidential, Jacksonville, FL

System Analyst II

• Responsible for coordinating and communicating with vendors to complete Proof of Concept (POC) process
• Develop use cases distributed to vendors to aid in completing POC of their product offering
• Overseen production support and work request tasks for Enterprise Content Management (ECM) group
• Coordinated and communicated with customers of forth coming upgrades and possible outages due to the upgrades
• Facilitate meetings with vendors to gather system requirements/design and establish timelines to complete the initiative
• Develop, manage, and execute tasks identified in the project plans for Enterprise Repository system initiative
• Produce progress reports/analysis results which are reviewed by USG Executive Team
• Collaborate with product managers, business partners, and company executives to define concepts for a new Enterprise Repository system
• Evaluate system information provided from all USG affiliates to produce cost analysis and business case for executive team to support ROI for the purchase of Enterprise Repository
• Successfully managed simultaneous system upgrades and migrations for existing ECM repositories
• Develop best practices for producing requirements and test cases to be utilized by all analyst within USG Enterprise services group
• Serve as the liaison between business, technical, and legal teams to validate that all requirements and standards are met to aid in the purchase of new Enterprise Repository system
• Executed functional test cases in all applicable environments for each repository (CMOD, CM, FileNet) before and after promoting production
• Cross trained other analyst in producing use cases, creating requirements, and developing project plans

Confidential, Alpharetta, GA

Technical Writer/Sr. Documentation Specialist

• Responsible for documenting a 30 year old proprietary system
• Produced user guides for customer support teams
• Implemented template and style guide standards for organization
• Created data dictionary knowledgebase to be used as resources for developers
• Overseen integration project to move all LexisNexis Insurance (MVR) documentation to SharePoint
• Created use cases to complete System Requirement Specification (SRS) documents
• Coordinated and overseen JAD Sessions for various technology departments within LexisNexis Insurance group
• Produced user training material using Captivate and RoboHelp
• Conducted interviews and monthly meetings with developers to resolve change management issues and to determine functional specification and business requirements
• Created Frequently Asked Questions (FAQ) documentation for customer support which reduced customer issues by 20%
• Completed data analysis for product management team to used for new product initiatives
• Gathered system requirements from developers and communicated the anticipated impact to product development team
• Produced project schedules and tracking of budget and deliverables for migration initiative
• Completed knowledge transferred sessions

Confidential, Norcross, GA

Documentation Specialist/System Analyst

• Supervising all new product documentation
• Responsible for documenting new internal applications
• Create and maintaining all API documentation
• Devised test plans and test cases
• Responsible for maintaining documentation for 3 different platforms used by our customers
• Updated the database with authority specific data
• Created and maintaining continuous status reports for all QA testing results
• Produced batch testing documentation for testing all components of ComplianceFactory
• Performed and creating QA test cases to validate or invalidate the functionality of ComplainceFactory
• Maintained schema documentation for all new products
• Evaluated browser based application for ComplianceFactory usability
• Translated high level business requirements into functional specifications
• Queried SQL Database for documenting data relationships for ComplianceFactory
• Created Release Bulletin as well as Release Notes for all new product within BSI
• Conducted interviews and monthly meetings with developers to discuss changes that impact internal and external documentation
• Created visual diagrams of current software development cycle.
• Created relationship tables using Microsoft Visio to explain the dependency and functionality of all database tables within our current system
• Conducted interviews with developers to determine functional specifications for enhancements of our current systems
• Implemented templates and style guides for all functional, technical, and QA documentation
• Produced gap-analysis documentation for all new products developed within the R&D Department