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Manager Of Technical Operations Resume

Doral, FL

SUMMARY:

I am a Senior IT Professional with over 25 years of hands - on Technical and Management experience. Areas of expertise include, Systems Administration, Solutions Architecture, Software Development, Project Management, IT Management and Network Operations in some of the largest Multi-National Corporations in extant. I am well versed in IT Service Management (ITIL) and Project Management (PMI and Agile) methodologies. Majority of experience is in enterprise level, large-scale (100+ server), multi-tier, 24x7 production environments.Possess excellent leadership abilities as well as cross-cultural interpersonal and written skills. Extensive experience in international business practices, customs, etiquette and travel (ASEAN - Singapore, Germany and Mexico).

WORK EXPERIENCE

Manager of Technical Operations

Confidential, Doral, FL

Responsibilities:

  • In charge of the full SDLC for all in house application development supporting the companies Media Management systems, including planning, design and oversight of all DEV/QA/PROD processes (Python/Linux Shell scripting, SQL Server 2008).
  • Design, implementation and support of all servers and related networking/storage infrastructure to support the Media Management systems (Windows/ Confidential Linux; VMware 5.5; EMC VNX SAN/ Brocade, Puppet)
  • Proactive systems monitoring setup and support using Nagios
  • Project Management for the entire Department projects using Agile methodologies and Smartbear ALM Complete. This includes all planning, test and use case creation, user stories, QA processes, leading meetings, etc.
  • Support and design of the companies Media Management applications, including all workflow creation, business analysis and end user training (AVID Interplay PAM/MAM)

Sr. Consultant

Confidential - Remote

Responsibilities:
  • Create and maintain scripts/programs to help automate system provisioning, administration and support (BASH shell and Puppet)
  • CA Nolio design, administration and support
  • Design, installation, administration and day to day support of all infrastructure, development and support servers (AIX, Windows and Linux ( Confidential /CentOS))
  • Proactive systems monitoring setup and support (Nagios/OpsView)
  • Large web farm shop (200+ servers - Virt and Phys - Vmware and RHEV)
  • PM, design and support of the Department projects

Sr. Linux/Unix Administrator

Confidential, Miami, FL

Responsibilities:
  • Create and maintain scripts/programs to help automate system administration and support systems (standard BASH shell and Puppet)
  • Planning, designing and supporting the existing “data center” as well as a full migration and upgrade of the infrastructure (servers, OS, databases, networking hardware - Cisco and HP, etc.)
  • Design, installation, administration and day to day support of all infrastructure, development and support servers (AIX, Windows and Linux ( Confidential /CentOS) - LAMP servers - VMWare)

Sr. Linux/Unix Administrator

Confidential, Doral, FL

Responsibilities:
  • Created and maintained scripts/programs to help automate system administration and support infrastructure (standard BASH shell and Puppet usage)
  • PM, design and support of the companies SharePoint 2010 platform
  • Proactive systems monitoring setup and support (Nagios and Solarwinds)
  • Design, installation, administration and day to day support of all infrastructure, development and support servers (Windows and Linux ( Confidential /SUSE) - LAMP static and virtual servers - VMWare)
  • Fostered a closer working relationship with web application development and DBA teams
  • AIX and Confidential Linux running on Confidential p-Series (P5/6/7) and HP hardware respectively

IT Solutions Manager

Confidential, West Palm Beach, FL

Responsibilities:
  • Planned and implemented a full conversion from Ad hoc/Waterfall ALM to Agile ALM methodologies
  • Planning, designing and supporting the existing data center as well as a full migration and upgrade of the infrastructure
  • Planned and implemented a new Firewall/AV solution as a preliminary step to a full Windows 7 migration and data center refresh
  • Rework of KVM/IP switches for better systems management
  • Day to day IT tasks, reports, metrics, end user problem determination and resolution (Linux/Windows environment, LAMP and .Net development)
  • Negotiated new contracts/vendors for Telecom and Data infrastructure that increased performance and service levels while reducing operating expenses by over 40%
  • Development, support and implementation of SharePoint 2010 and Alfresco enterprise systems (v3.3.3. enterprise)
  • Architected and implemented full SharePoint 2010 Solution

Professional Services

Confidential - Remote

Responsibilities:
  • PM relating to all assigned projects
  • Onsite customer implementations ranging from simple OS installations to larger virtualization efforts and migrations
  • RHEV, Satellite Server and standard RHEL 5 Linux OS planning, implementation and support

Sr. Systems Admin / Systems Analyst

Confidential, Davie, FL

Responsibilities:
  • Design, installation, administration and day to day support of all infrastructure, development and support servers (Windows and Linux ( Confidential /SUSE) - LAMP static and virtual servers - VMWare)
  • Led initiative to implement Agile methodologies in the company particularly relating to the R&D department
  • Planning and implementation of companies Cisco Tele-Presence project
  • Design/Architecture/Implementation of computer systems used to accomplish the above goal including SAN/Backup (EMC/Veritas Netbackup) administration
  • Setup and Support for SW/QA teams ALM system (Software Planner)
  • Management and development of SQL Server and Crystal Reports from application side
  • Support of development team applications and servers (VPN, Bugzilla, Subversion, etc.)
  • Project Management necessary for successful tracking and delivery of IT projects

Sr. Systems Engineer / Solution Architect

Confidential

Responsibilities:
  • Architecture, Design, Setup and Support of Mac, Windows, Sun (Solaris), HP (HPUX) and Confidential servers (AIX/Linux - Confidential /Suse) (including virtual servers using VMWare and Confidential P Series - including LPARs/VIO), Database (Oracle) and SAN/Backup (EMC/Veritas Netbackup) administration for the largest Back End systems provider for the Airline Industry (Iberia, Air France, British Air and Lufthansa among others)
  • Project Management to the extent necessary for successful tracking and delivery of IT projects
  • Expert performance tuning and troubleshooting
  • IT Security planning, implementation and enforcement (Using Confidential TIM and other in house products)
  • Perform all necessary Shell Scripting (BASH, Korn, Perl, etc.) to achieve above tasks

Sr. Systems Admin

Confidential, Miramar, FL

Responsibilities:
  • Architecture, Design, Setup and Support of all Mac, Sun (Solaris,) Confidential P-Series servers including LPARs and VIO (AIX/Linux - Confidential ), Database (Oracle) and SAN/Backup (EMC/Veritas Netbackup) administration for the largest beverage wholesaler in the US
  • SAP Netweaver and R3 systems/application setup and support
  • Project and Systems Management, Deployment and Implementation
  • Security planning, implementation and enforcement
  • High Availability and Disaster recovery planning and implementation
  • Perform all necessary Shell Scripting (BASH, Korn, Perl, etc.) to achieve above tasks

Sr. Systems Admin

Confidential, Orlando, FL

Responsibilities:
  • In charge of overall Systems and Infrastructure, (AIX, Solaris, OSX and Linux - Confidential /Suse) and Windows based, Database (Oracle) and SAN/Backup (EMC CX400 and Veritas Netbackup) Architecture and Administration for one of the largest community colleges in the Nation
  • Project and Systems Management, Deployment and Implementation
  • Security planning, implementation and enforcement
  • High Availability and Disaster recovery planning and implementation
  • Systems were in a 24x7 production data center environment
  • Perform all aspects of system setup, configuration and management on all Sun Enterprise Class-Solaris, Confidential RS/6000-AIX and Intel Based-Linux servers as well as virtual servers/workstations
  • Perform all necessary Shell Scripting (BASH, Korn, Perl, etc.) to achieve above tasks

Sr. Systems Admin

Confidential, Temple Terrace, FL

Responsibilities:
  • Designed and implemented the customer’s new National Test Lab in their telecommunications data center. The lab consisted of EMC SAN’s, Confidential RS/6000 servers running AIX (690 Regattas, among various others), Brocade switches, and various related hardware
  • Performed all site planning/implementation; working with facilities, procurement and various vendors, etc.
  • Project was complete when all equipment passed a battery of final quality testing

Network Services Manager

Confidential, Orlando, FL

Responsibilities:
  • Managed the IT department of a large real estate and financial/banking corporation
  • Department responsibilities include providing third tier support for the internal helpdesk, designing and implementing all IT infrastructure including telephony equipment, and corporate disaster recovery process
  • Personally responsible for departmental purchasing, budgeting, and forecasting in addition to personnel matters (hiring, performance evaluations, scheduling, etc.)
  • I served as a chief member of the Project Management Office’s technical staff providing Project Management expertise and assisting in the overall corporate vision and direction in regards to IT matters

Sr. Systems Administrator

Confidential, Colorado Springs, CO

Responsibilities:
  • In charge of the systems and network administration, project management, architecture and support including security planning, implementation and enforcement, disaster recovery (using Veritas Netbackup and Tivoli TSM) and Oracle database administration
  • Personally responsible for supporting MCI’s largest and most high profile customer, NASDAQ
  • Systems were in a development and a 24x7 production data center environment (over 1200 servers in 3 data centers)
  • Performed all aspects of system setup, configuration and management on all Sun Enterprise Class-Solaris (E10K on down) and Confidential RS/6000-AIX (SP on down) servers in a clustered (Sun Cluster and Confidential HACMP) environment

Sr. Systems Administrator

Confidential, Colorado Springs, CO

Responsibilities:
  • Project Management of a nine-month project with the company’s largest international clients, Zurich Financial Services and Allied-Dunbar
  • This involved building a product deployment support team, overall technical project management (using MS Project 2000), site content management and technical architecture for the implementation of Confidential ’s B2B solution (Websphere, J2EE, etc.)
  • Designed and implemented Zurich’s production data center ( Confidential -AIX, SUN-Solaris, and Windows based), including network architecture, database design, disaster recovery (using Tivoli TSM), security policies and operational procedures

Sr. Systems Administrator

Confidential, Atlanta, GA and West Palm Beach, FL

Responsibilities:
  • Assigned to a one-year project to overhaul the Confidential North American Call Center network (over 60 servers and 1000 workstations). This included assembling a team of technicians to redesign and subsequently implement all aspects of the sites network (servers (AIX, Solaris, Mac OS and Windows based), databases, firewalls, routers, disaster recovery (using Tivoli TSM), etc.). The project was completed ahead of schedule
  • Upon the successful completion of this project, I was assigned to a one-year special project to oversee the delivery and handle the daily system administration and project management needs of delivering Confidential ’s IVR/VRU software, ViaVoice, to their largest Business Partners, Periphonics, Inc. and Voice Control Systems, Inc.

Systems Administrator

Confidential, Jupiter, FL

Responsibilities:
  • Infrastructure design and the setup and support of various medical and computer equipment at Marquette’s chief customer sites (Johns Hopkins and Cornell University) as well as numerous others worldwide
  • Supported Sun servers/workstations, cardiology equipment (telemetry, defibrillators, etc.) and networking hardware/software (Netware, Cisco routers, Gandalf bridges, etc.)
  • Programming for Arrhythmia Recognition Software platform (Assembly ad C)
  • Performed beta and QA testing on all new hardware and software

Senior Telecommunications Technician

Confidential, Miami, FL

Responsibilities:
  • Supported all Field Service Engineers, internal personnel and customers in all aspects of network and system design and implementation
  • DBA for airline reservation systems (DB2)
  • Performed as beta tester for all new telecommunications hardware and software

Technical Support Supervisor

Confidential, Irvine, CA

Responsibilities:
  • Supervised the technical support department for the Paradise Video products line
  • Created and supported the company's Developer Support Program (Beta testing program)
  • Device driver development and beta testing on all new imaging software and hardware
  • I was responsible for the training of all new technical employees in regards to the company’s product line
  • Created various customer call tracking databases (using Paradox - PAL and DBase) to aid in quicker resolution of technical issues as well as a knowledge-based system
  • Restructured the company’s internal training processes

Technical Support Manager

Confidential, Irvine, CA

Responsibilities:
  • Programmer for companies graphics product line (Assembly and PASCAL)
  • Managed all aspects of the technical support department
  • Personally trained all vendors, resellers and distributors on all products
  • Coordinated and attended local and national trade shows (COMDEX, NCGA, etc.).
  • Developed and produced all the companies technical writings
  • Aided Sales Manager in the creation of all advertisements and flyers
  • Created and implemented an end user support program and vendor training program

Machinists' Mate (E-5)

Confidential

Responsibilities:
  • Leading Petty Officer (supervisor) of the ship’s Auxiliary Division
  • Acquired and maintained a Secret security clearance at the US Navy’s Nuclear Power School
  • I was responsible for job assignment, completion and inspection of all the departments’ workload
  • I served as the Engineering Department Supply Petty Officer for three years
  • Attended various leadership, machinery specific and firefighting/damage control courses throughout my Naval service

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