We provide IT Staff Augmentation Services!

Jira System Administrator/configuration Management Resume

Hanover, MD

OBJECTIVE

A position in the computer field where I can maximize my computer and analytical skills.

PROFILE

Excellent oral and written communications. Excellent customer service skills Extensive computer knowledge. Experience in data analysis.

TECHNICAL SKILLS

Hardware: Compaq, Gateway, HP, and Dell laptops/desktops, and basically all types of peripherals including printers, scanner, HP Plotter, and digital copiers.

Software: Netscape Navigator and Communicator, Microsoft Outlook, Windows XP, Windows 2000, Windows NT, Windows 95, Discovering Adobe Acrobat, Advanced Adobe Acrobat, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft FrontPage, Microsoft Visio, Corel Wordperfect 8, Lotus Notes, Lotus 123, Foxpro, Remedy, Blackbaud’s Raiser’s Edge Database, Windows 95/98/NT/XP, Office 97,ClearCase 7.0 Administration, ClearQuest 7.0 Administration, TRAC Project, Bugzilla, Subversion, Eclipse, Subclipse,VMware, TortoiseSVN, MediaWki, Redmine, Sharepoint Gforge Jira, Confluence, Bamboo, GreenHopper, Fisheye/Crucible, and Crowd.

Programming Language: Basic C, C++, HTML, Java, Unix End User, Basic Unix System Administration

EXPERIENCE

Confidential Hanover, MD

Jira System Administrator/Configuration Management

  • Provide daily user support (4000+users) on all Atlassian’s Suite (Jira, Confluence, Bamboo, and Fisheye/Crucible)
  • Provide on - site and remote client support
  • Troubleshoot all Atlassian’s Suite software issues.
  • Organize external support from Atlassian for any problems, which cannot be resolved in-house.
  • Support users by providing necessary training and guidance on the Atlassian’s Suite of tools.
  • Create and customize Jira workflows and schemes to meet customer needs for their project.
  • Assist with creating and maintaining procedures and technical documentation.
  • Assist team in solving non-routine or complex software issues.
  • Monitor issue-tracking system to make sure all issues are addressed immediately.
  • Work collaboratively with team members to ensure that all issues handled and completed in a timely manner.
  • Assist Jira Team lead with metrics and reports for stakeholders.
  • Perform research and testing of new software.
  • Assess the needs for any system reconfigurations with team members.

Sr. Software Configuration Management Specialist

  • Work with team leads and team members (System Engineers, Development, and Test) to ensure database is current with latest update to date with current status.
  • Provide Software Configuration Management support at the program level throughout a software product's life cycle and support after customer acceptance.
  • Manage parallel software development and release cycles as well as providing SCM for a large development team.
  • Perform weekly merges to ensure that any problems are brought to the Development and Test Managers attention.
  • Performs software builds from controlled source code files, managing software build scripts, release and wiki documentation.
  • Create branches and tags for Development and Test team. Participates with other teams on operational matters and ensures the program SCM program is implemented in accordance with approved policies and plans.
  • Work with team leads and team member (Requirements, Development, and Test Managers) to ensure database is current with latest update to date with current status.
  • Receive Bugzilla system requests, obtain approvals, and track requests to completion.
  • Facilitate weekly Configuration Management CCB Board.
  • Coordinate weekly CCB meeting to include the following: schedule weekly meeting (location and time), create CCB agenda, record CCB decisions in CM database, and distribute CCB minutes. Bring discrepant items to CCB for clarification to keep the CM database as accurate as possible. Facilitate special CM Boards meetings as needed.
  • Provide reports to CCB boards. Reports include weekly past due investigation, closed out reports, and various ad hoc reports, as needed.

Confidential Annapolis Junction, MD

Configuration Management Engineer

  • Maintain the Configuration Management database.
  • Work with team leads and team members (System Engineers, Development, and Test) to ensure database is current with latest update to date with current status.
  • Receive system requests, obtain approvals, and track requests to completion.
  • Responsible for maintaining and updating a system level CM Plan.
  • Acts as primary liaison between program management and other functional groups and resolves any issues regarding configuration management documentation.
  • Developing standards and procedures to ensure that configuration management controls are capable of supporting deployment activities and implementations
  • Facilitate high level meetings with customer's senior management (e.g. engineering review board meetings, configuration control board meetings)
  • Coordinate ERB and CCB meeting to include the following: scheduling meeting (location and time), create agenda, record boards decisions in CM database, and distribute minutes.
  • Bring discrepant items to ERB for clarification to keep the CM database as accurate as possible.
  • Facilitate special CM Boards meetings as needed.
  • Assist with quarterly builds
  • Provide reports to ERB and CCB boards. Reports include weekly past due investigation, closed out reports, and various ad hoc reports, as needed. Reports are generated to ERB and CCB team members to keep them abreast of the current project workload and CM status.
  • Provide inventory management for program software licenses and system hardware.

Confidential Annapolis Junction, MD

Senior Lead Configuration Management Analyst/Quality Manager

  • Perform software configuration management associated tasks required to analyze, manage, update, and control changes to engineering software and documentation.
  • Install, maintain and control Software Configuration Management tools and train Configuration Management and Engineering personnel in the use of these tools.
  • Updates configuration tracking information in appropriate databases, develops broad agendas, notifies board attendees of meetings, enters CCB related data in appropriate databases.
  • Oversee the CM planning, establishment, and execution of the CM program.
  • Assist in the maintenance and control of the configuration of identified items such as baselines, documentation, drawings, specifications, Interface Documents (ICDs), and associated documentation within an approved CM tool.
  • Ensures configuration identification by reviewing design release documents for completeness and proper authorizations.
  • Participate in technical teams to resolve configuration control conflicts and issues
  • Participate in and assist in facilitating configuration control board(s) and engineering review board meetings to include preparation of agendas, handouts, and minutes.
  • Responsible for management of the annual license renewal process and working with other team members and management to ensure licenses are tracked and renewed in a timely manner.
  • Track all incoming and outgoing data.
  • Send all classified data through Taclane.
  • Manage & administer DM functions and processes
  • Serve as technical advisor to provide guidance for implementing and administering CM/DM policies, procedures, and processes
  • Recommend changes when required to ensure compliance with latest guidance.
  • Track resolution of data problems using metrics showing status and progress

Quality Manager Functions

  • Use Corrective Actions to drive change
  • Manage the Internal Audit program
  • Liaison with 3rd party auditors
  • Review the status & results of the Quality System periodically with management
  • Ensure the appropriate inspections & tests are performed
  • Ensure the product & processes are within specification
  • Lead & facilitate cross-functional teams to solve quality problems
  • Establish, track, analyze, & report on key quality metrics.
  • Address day-to-day quality issues
  • Perform Quality audits to insure the integrity of the quality system.
  • Promote a culture of quality awareness

Confidential McLean, VA

Senior Lead Configuration Management Analyst

  • Maintain the Configuration Management database.
  • Work with team leads and team members (Release Managers, Requirements, Development, and Test) to ensure database is current with latest update to date with current status.
  • Receive system requests, obtain approvals, and track requests to completion.
  • Facilitate NOL Configuration Management Boards (PERB, ERB and CCB).
  • Coordinate weekly NOL ERB meeting to include the following: schedule weekly ERB meeting (location and time), create ERB agenda, record ERB decisions in CM database, and distribute ERB minutes.
  • Bring discrepant items to ERB for clarification to keep the CM database as accurate as possible.
  • Coordinate bi-monthly NOL CCB meeting to include the following: schedule bi-monthly CCB meeting (location and time), create CCB agenda, provide close out report at meeting; distribute CCB minutes, record CCB decisions in CM database.
  • Facilitate special CM Boards meetings as needed.
  • Attend release status meetings, as needed.
  • Attend Release control gates to ensure associated CM activities are completed.
  • Provide build reports at Operational Readiness Reviews.
  • Provide reports to ERB and CCB boards.
  • Reports include weekly past due investigation, closed out reports, and various ad hoc reports, as needed. Reports are generated to ERB and CCB team members to keep them abreast of the current project workload and CM status.
  • Provide weekly metrics on CM database.
  • Some metrics include number of open items, items created in last week and last month, items closed with last week and last month.
  • Provide additional metrics and/or metrics reports are provided when requested from management or other team members.
  • Provide inventory management for program software licenses and system hardware.

Confidential Columbia, MD

Configuration Management Analyst

  • Provide a single Configuration Management functional interface for the program.
  • Produce and update the Configuration Management Plan (CMP)
  • Coordinate all program configuration management functions.
  • Provide supervision of subcontractor configuration management programs.
  • Involved in the development and implementation of Subcontractor Statements of Work (SOW)
  • Review all subcontractor configuration management deliverables.
  • Conduct audits and reviews of subcontractor CM programs.
  • Ensures compliance to program schedules for CM related and dependent activities.
  • Prepare agenda, administer board meeting for the Engineering/Program Configuration Control Board (E/PCCB), as required, prepare minutes, control change instruments, and update databases.
  • Receive, copy, archive, and distribute Government Furnished Property (GFP) and vendor products.
  • Receive, copy, archive, and distribute Confidential team products; and receive, copy, archive, and distribute test artifacts.
  • Coordinates and conducts Physical Configuration Audits (PCA) and Acceptance audits.
  • Initialize and update database, review and archive hardware change instruments, and track deployment of all equipment to the customer site.
  • Analyzes proposed changes of product design to determine effect on overall product and system.
  • Coordinates modification records for management control.
  • Establishes change orders and prepares for change authorization and documentation by company and subcontractor.
  • Prepares reports of change effect on overall product.
  • Reviews and analyzes released engineering change data and coordinates changes with engineering, quality, support, manufacturing, and engineering data control activities.
  • Ensures that customer requirements are implemented and reviews change accounting activity to ensure compliance with configuration management policies

Confidential Springfield, VA

Document Support Specialist (Configuration Management)

  • Provides word processing and graphic support for CM controlled documentation
  • Responsible for baseline documentation from initial input to final distribution
  • Review and proofread finished copy for compliance with customer requirements and standards (proper revision levels, dates, change marks, etc.)
  • Coordinates change packages and revisions
  • Prepare transmittal letters and distribution lists for initial issue documents and change pages.
  • Processes station publications
  • Coordinate with document originators
  • Prepares and updates Standard Operating Procedures (SOPS)
  • Status accounting, tracking and reporting Document Support statistical data
  • Maintains documentation masters and distribution lists
  • Posts new and updated documents on the Web infoserver
  • Uses different word processing packages or many different style macros or special command functions.
  • Knowledge of Configuration Management (CM) processes and procedures.
  • Responsible for ensuring appropriate CM processes/procedures, documentation, schedules and tracking mechanisms are in compliance with customer requirements and needs.
  • Provide board administration support (agendas, minutes and action items) for multiple boards (OCCB,MCD-CCB,ERBs, CCBs, PCBs, etc.) and reviews/TEMs, as needed.
  • Independently completes assignments and resolves problems.

Confidential

IT Analyst, Washington, DC

Telecommunication Administrator

  • Act as primary point of contact for all Working Capital Fund issues/problems.
  • Troubleshoot all Technical Service Request (TSR) submitted by the user community; this includes: research, track and analyze questions/problems, and refer to appropriate technical or service personnel for appropriate services, repairs and training following-up until service request is satisfied.
  • Create spreadsheets to assist with the research efforts in resolving open issues and closing request.
  • Coordinate the deletion of local and remote telephone lines.
  • Interact directly with Customer Service Supervisor as well as Customer Service Representatives, Telecommunications Analyst, Technicians, Voice Mail Staff and the Accounting Department to insure prompt an accurate service is provided.
  • Assist with billing reconciliation; often updating the automated tracking systems to ensure correct billing approach.
  • Generate monthly reports for Working Capitol Fund (WCF) group.
  • Participate in Weekly Status Meeting to WCF Upper Management providing status on all open issues relating to TSR’s.
  • Convey Working Capital Fund report weekly to appropriate personnel for deliverables.
  • Primary contact for all CATV hookups approvals and issues.
  • Assist Blue Chip Customer Service Representative with New Headquarters spreadsheets for New Headquarters Moves.
  • Perform telecommunication audits with EPA personnel to keep good record keeping.
  • Provide support reviewing Move spreadsheets for Customer Service Representative
  • Perform quality assurance on data entered in line assignment Foxpro database by the line assignment programmers.
  • Dispatched all telecommunication trouble calls for the EPA Telecommunications Help Desk; providing first level support for problem calls.
  • Logged problem calls into Remedy, which is an online call tracking device.
  • Assigned problem ticket to Technician for resolution.
  • Input Telecommunication Service Request (TSRs) into TSR tracking database when assistance is needed.
  • Assist line assignment group during peak times
  • Perform any special projects or other duties as assigned by supervisor.

Confidential, Washington, DC

PC installer

  • Provide three deliverables for Task Order 48 on each move which happen two to three moves per month: Locator spreadsheet is due two weeks before each EPA move - Team checklist spreadsheets was due one week before each move - and the used the plotter machine to create a command center board which is used to perform each move due the Monday before each move.
  • Dissembled existing pc and packed for removal
  • Re-install personal computers systems
  • Installed new and existing hardware and software
  • Performs basic diagnostic testing
  • Investigates hardware problems
  • Performs minor system hardware and communication connection repairs

Confidential Washington, DC

Database Associate

  • Data entry into Raiser's Edge(donors & prospects organization).
  • Run weekly financial reports.
  • Create complex queries and reports in fund-raising database.
  • Create data files for large mailings.
  • Data correction, modification, and clean up to database information.
  • Develop various report designs.
  • Install database software on user's computers.
  • Install and test new software.
  • Monitor, troubleshoot, and maintain database.
  • Generate departmental reports.
  • Supervise Operations interns.

Confidential, Silver Spring, MD

Research Database Technician

  • Enter medical data in the EPTS database to be reviewed by the biostatistician and statistician.
  • Extract, manipulate and interpret data from EPTS database.
  • Analyze, identify and correct discrepancies in EPTS database.
  • Locate and retrieve documents, prepare documents for data entry, data verification, modification and retrieval, filing medical documents.
  • Generate reports for statistician’s review.
  • Conduct research on Internet.
  • Mass mailing of annual report and address database updated frequently.

Hire Now