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Systems Engineer Resume

Confidential

Systems Engineer

  • Provide support for approx 200 Windows systems
  • Implement and support grid technologies
  • Analytics applications support and configuration
  • SQL Database health monitoring and support
  • Supporting the development team as directed

Confidential

Sr Infrastructure Analyst

  • VMware vSphere ESXi Administration
  • VMware Horizon (View) VDI Administration
  • Microsoft Windows 2000/2003/2008/2008 R2/2012/2012R2 server builds and administration
  • Citrix Access Gateway implementation and virtualization using VPX
  • Active Directory management and configuration
  • Windows 7 rollout and application testing for large VDI environment
  • IBM Bladecenter Administration
  • 2012 R2 Microsoft Hyper - V clustering and Administration
  • Coordinate and implement server and appliance virtualizations
  • Create and test Thin Applications using Citrix ThinApp
  • Datacenter and Infrastructure management

Confidential

Windows Systems Engineer

  • Microsoft Windows 2000/2003/2008/2008 R2/2012 server builds and administration
  • Microsoft Clustering configuration and administration
  • VMware vSphere ESXi Administration
  • Physical server virtualization planning and implementation
  • HP Opsware provisioning, configuration, and management
  • Windows patch management and coordination
  • WSUS configuration and management
  • Complex monitoring implementation and support
  • Active Directory administration and GPO configuration
  • Lead engineer designing complex project plans and changes
  • Coordinate changes with SAN, Network and Backup administrators
  • Provide world-class customer support and technical expertise for Confidential customers
  • Provide direct operational support of Confidential ’s largest managed services customers, maintaining ownership and a deep technical knowledge.
  • Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams
  • Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.
  • Provide technical assistance to all Confidential internal/external customers during environment outages.
  • Provide assistance/training and leadership to other engineers.
  • Deliver end of the road support for complex environments.
  • Support customers with a wide variety of enterprise server solutions http://www.sungardas.com http://en.wikipedia.org/wiki/ Confidential Availability Services

Confidential

Windows Systems Admin/ Smart Grid Developer

  • Windows Server 2003, Windows Server 2008; IIS/Web Services; SQL Server 2005/SQL Server 2008 senior admin duties on a daily basis
  • Developing transition to production documentation for Windows environment
  • DR design and implementation
  • Provide coordination and development of Head end Windows systems for Smart Grid IT Development.
  • Work as a technical lead on projects to help coordinate across other support teams, including vendors/3rd parties, to complete tasks in support of project deliverables.
  • Provide systems support for all head end developments environments
  • Attend project meetings and provide technical feedback
  • Install and support 3rd party power utility applications
  • more information on smart grid technology - http://www.echelon.com/solutions/smartgrid/

Confidential

Sr. Windows Systems Admin/ Microsoft Product Engineer

  • Windows Systems Operations and Server Administration
  • MOM 2005, SCE 2007, SCOM SP1 and R2 implementation and troubleshooting
  • Hyper-V, SQL 2005 and 2008 setup and Admin.
  • SQL Reporting Service, XML, IIS, WMI, Certificate Generation and installation
  • WSUS, SMS, SCCM
  • Microsoft Windows 2000/2003/2008 Server Administration
  • Microsoft XP, Vista, Windows 7 administration
  • DNS, Active Directory, DHCP administration
  • MCITP

Roles and Responsibilities:

  • SCOM 2007 enterprise-level design
  • Communicate with primer corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Microsoft software products.
  • Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty.
  • Frequently handle problems that are not only technically complex, but politically charged situations requiring the highest level of customer skill.
  • Responsible for efficiently managing the relationship with customers and thoroughly documenting their issues.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

Confidential

Windows Systems Admin

Responsibilities:

  • Windows server 2003/2008 administration etc..
  • Microsoft SMS Administration
  • Windows Active Directory GPO Design and Implementation
  • Active Directory User Management
  • ESX Server Administration and Monitoring
  • Citrix Metaframe 4.0 Administration
  • Desktop Image Design and Deployment
  • Datacenter Management and Monitoring
  • Helpdesk Escalations
  • Microsoft SMS Package Development and Deployment
  • Microsoft SMS Reporting
  • Support and Deploy various legal applications (ex. DMS document management, IChannel dictation, Accu-route document scanning and conversion, etc)
  • Application testing and troubleshooting

Confidential

Windows Systems Admin /System Support

Responsibilities:

  • Windows Administration tasks:
  • Windows 2003 server administration
  • Active Directory User Management
  • Group Policy
  • Microsoft Vista Installation and Upgrade
  • Blackberry Enterprise Server User Administration
  • Network Load Balancing
  • Terminal Server Farm administration
  • File server administration
  • Print Queue set-up and administration
  • Confidential Applications Support
  • Postini email administration
  • Empower user set-up
  • RightFax set-up and user administration
  • Norton Ghost
  • Ipath user creation and administration
  • Hardware Support
  • HP Blade Server
  • HP ILO
  • HP Desktops
  • GE Secure Perfect badge creation and facilities access control
  • Pelco DVR Security Camera monitoring
  • Troubleshooting and repair of desktop problems as escalated and assigned by the Pulte help desk
  • Provide telephone support for remote and local users
  • Set-up, configure and administrate Cisco IP Phone, Call Manager, Unity Messaging and Meeting Place installation.
  • Case tracking and resolution utilizing Clarify CRM Software.
  • Troubleshooting of mortgage application systems and networking associated with desktop systems
  • Hardware configuration, staging and delivery of new desktop & laptop systems

Confidential

Windows Systems Admin

Responsibilities:

  • Install, maintain, and oversee software/hardware and operation of servers, workstations, and laptops
  • Install and configure all client applications such as McAfee and Citrix
  • Maintain/manage local area network security
  • Maintain/manage all file and folder level security for users’ data
  • Provide technical support for end users
  • Provide end users application training
  • Oversee nightly, quarterly, and yearly backups on file and application servers
  • Process documentation

Confidential

Infrastructure Engineer/ Systems Analysis/Windows Admin, Assistant Vice President

Responsibilities:

  • 24x7x365 data center support for high stress, high availability trading floor environment (Global Corporate Investment Banking) where reliability and uptime are an absolute requirement
  • Build, roll-out and support Windows NT 4, Win2000 server.
  • Provided 24/7 call center support for high availability servers and technologies.
  • Call center ticketing, tracking, and tier2 resolution.
  • Technical troubleshooting and problem resolution involving LAN/WAN connectivity, desktop applications, desktop configuration, and hardware issues
  • Domain Management- WINS, DNS, DHCP, IIS, Print Servers, Active Directory
  • Microsoft Terminal Services, Outlook Client Configuration
  • Backup and Replication management, VERITAS centralized backup and recovery infrastructure design and implementation
  • Technical Infrastructure, Data Center Support
  • Data center design, engineering and build-out
  • Fiber and copper installation
  • Surveillance equipment installation and configuration
  • 24/7 critical facility environmental monitoring

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