Confidential

Systems Engineer

• Provide support for approx 200 Windows systems
• Implement and support grid technologies
• Analytics applications support and configuration
• SQL Database health monitoring and support
• Supporting the development team as directed

Confidential

Sr Infrastructure Analyst

• VMware vSphere ESXi Administration
• VMware Horizon (View) VDI Administration
• Microsoft Windows 2000/2003/2008/2008 R2/2012/2012R2 server builds and administration
• Citrix Access Gateway implementation and virtualization using VPX
• Active Directory management and configuration
• Windows 7 rollout and application testing for large VDI environment
• IBM Bladecenter Administration
• 2012 R2 Microsoft Hyper - V clustering and Administration
• Coordinate and implement server and appliance virtualizations
• Create and test Thin Applications using Citrix ThinApp
• Datacenter and Infrastructure management

Confidential

Windows Systems Engineer

• Microsoft Windows 2000/2003/2008/2008 R2/2012 server builds and administration
• Microsoft Clustering configuration and administration
• VMware vSphere ESXi Administration
• Physical server virtualization planning and implementation
• HP Opsware provisioning, configuration, and management
• Windows patch management and coordination
• WSUS configuration and management
• Complex monitoring implementation and support
• Active Directory administration and GPO configuration
• Lead engineer designing complex project plans and changes
• Coordinate changes with SAN, Network and Backup administrators
• Provide world-class customer support and technical expertise for Confidential customers
• Provide direct operational support of Confidential ’s largest managed services customers, maintaining ownership and a deep technical knowledge.
• Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams
• Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.
• Provide technical assistance to all Confidential internal/external customers during environment outages.
• Provide assistance/training and leadership to other engineers.
• Deliver end of the road support for complex environments.

Confidential

Windows Systems Admin/ Smart Grid Developer

• Windows Server 2003, Windows Server 2008; IIS/Web Services; SQL Server 2005/SQL Server 2008 senior admin duties on a daily basis
• Developing transition to production documentation for Windows environment
• DR design and implementation
• Provide coordination and development of Head end Windows systems for Smart Grid IT Development.
• Work as a technical lead on projects to help coordinate across other support teams, including vendors/3rd parties, to complete tasks in support of project deliverables.
• Provide systems support for all head end developments environments
• Attend project meetings and provide technical feedback
• Install and support 3rd party power utility applications

Confidential

Sr. Windows Systems Admin/ Microsoft Product Engineer

• Windows Systems Operations and Server Administration
• MOM 2005, SCE 2007, SCOM SP1 and R2 implementation and troubleshooting
• Hyper-V, SQL 2005 and 2008 setup and Admin.
• SQL Reporting Service, XML, IIS, WMI, Certificate Generation and installation
• WSUS, SMS, SCCM
• Microsoft Windows 2000/2003/2008 Server Administration
• Microsoft XP, Vista, Windows 7 administration
• DNS, Active Directory, DHCP administration
• MCITP

Roles and Responsibilities:

• SCOM 2007 enterprise-level design
• Communicate with primer corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Microsoft software products.
• Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty.
• Frequently handle problems that are not only technically complex, but politically charged situations requiring the highest level of customer skill.
• Responsible for efficiently managing the relationship with customers and thoroughly documenting their issues.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

Confidential

Windows Systems Admin

Responsibilities:

• Windows server 2003/2008 administration etc..
• Microsoft SMS Administration
• Windows Active Directory GPO Design and Implementation
• Active Directory User Management
• ESX Server Administration and Monitoring
• Citrix Metaframe 4.0 Administration
• Desktop Image Design and Deployment
• Datacenter Management and Monitoring
• Helpdesk Escalations
• Microsoft SMS Package Development and Deployment
• Microsoft SMS Reporting
• Support and Deploy various legal applications (ex. DMS document management, IChannel dictation, Accu-route document scanning and conversion, etc)
• Application testing and troubleshooting

Confidential

Windows Systems Admin /System Support

Responsibilities:

• Windows Administration tasks:
• Windows 2003 server administration
• Active Directory User Management
• Group Policy
• Microsoft Vista Installation and Upgrade
• Blackberry Enterprise Server User Administration
• Network Load Balancing
• Terminal Server Farm administration
• File server administration
• Print Queue set-up and administration
• Confidential Applications Support
• Postini email administration
• Empower user set-up
• RightFax set-up and user administration
• Norton Ghost
• Ipath user creation and administration
• Hardware Support
• HP Blade Server
• HP ILO
• HP Desktops
• GE Secure Perfect badge creation and facilities access control
• Pelco DVR Security Camera monitoring
• Troubleshooting and repair of desktop problems as escalated and assigned by the Pulte help desk
• Provide telephone support for remote and local users
• Set-up, configure and administrate Cisco IP Phone, Call Manager, Unity Messaging and Meeting Place installation.
• Case tracking and resolution utilizing Clarify CRM Software.
• Troubleshooting of mortgage application systems and networking associated with desktop systems
• Hardware configuration, staging and delivery of new desktop & laptop systems

Confidential

Windows Systems Admin

Responsibilities:

• Install, maintain, and oversee software/hardware and operation of servers, workstations, and laptops
• Install and configure all client applications such as McAfee and Citrix
• Maintain/manage local area network security
• Maintain/manage all file and folder level security for users’ data
• Provide technical support for end users
• Provide end users application training
• Oversee nightly, quarterly, and yearly backups on file and application servers
• Process documentation

Confidential

Infrastructure Engineer/ Systems Analysis/Windows Admin, Assistant Vice President

Responsibilities:

• 24x7x365 data center support for high stress, high availability trading floor environment (Global Corporate Investment Banking) where reliability and uptime are an absolute requirement
• Build, roll-out and support Windows NT 4, Win2000 server.
• Provided 24/7 call center support for high availability servers and technologies.
• Call center ticketing, tracking, and tier2 resolution.
• Technical troubleshooting and problem resolution involving LAN/WAN connectivity, desktop applications, desktop configuration, and hardware issues
• Domain Management- WINS, DNS, DHCP, IIS, Print Servers, Active Directory
• Microsoft Terminal Services, Outlook Client Configuration
• Backup and Replication management, VERITAS centralized backup and recovery infrastructure design and implementation
• Technical Infrastructure, Data Center Support
• Data center design, engineering and build-out
• Fiber and copper installation
• Surveillance equipment installation and configuration
• 24/7 critical facility environmental monitoring