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Windows Systems Administrator Resume

Columbia, SC

SUMMARY

  • Experience supporting a Windows Server environment through DNS, Group Policy, Active Directory, and DHCP
  • Experience monitoring network activity across classified and unclassified networks
  • Experience supporting a virtualized hardware and software infrastructure
  • Experience building and maintaining a production environment through VMware and Citrix
  • Experience building and maintaining Virtualized Applications with Citrix XenApp and Microsoft App V
  • Experience managing update clients within SCCM and WSUS
  • Experience providing end to end support of a thin client environment
  • Experience supporting office automation products and services across multiple classification domains
  • Experience building and maintaining a Microsoft SQL mirrored and clustered environment
  • Experience maintaining a smart card Windows and Linux environment using LDAP
  • Experience working with firewall and port validations
  • Experience managing DMZ servers
  • Experience working with Cisco UCS chassis and NetApp Filer Infrastructure
EMPLOYMENT HISTORY

Server Analyst, Confidential, Columbia, SC

Support Enterprise Tools as needed in support of the Windows/Unix Planning Support. Provide high - level technical expertise on managing and implementing new platform tools such as McAfee ePO, Tivoli Endpoint Manager, CA Asset Management, and Tivoli Asset Discovery for Distributed. Provide concept diagrams and application surveys for new infrastructure implementations of WSUS, SQL, and DB2.

Senior Citrix Engineer, Confidential, Shaw AFB, SC

Support Citrix XenApp Farms of 4.5, 5, 6, and 6.5 environments - Build and Maintain Provisioned Virtual Desktops - Perform WSUS patches across multiple enclaves - Build and Maintain Windows and PowerShell Scripts - Perform daily OS self - checks to maintain optimal performance - Manage 4 Distribution Consoles which support over 900 trusted thin clients - Manage 6 VMware ESX environments consisting of Windows 2003 and Windows 2008 R2 servers - Create and modify group policies in a complex OU environment to maintain usability and AFCENT standards - Support Trusted Thin Client environments – Provide 24/7 support with rotating shifts – Develop and Perform Scheduled Outage Maintenance – Develop Unscheduled Outage Procedures – Create & Maintain SQL Databases for the support of Citrix environments – Support 17 synchronized Red Hat Linux Servers across a wide area network – Build and Maintain Two High Availability NetScalers for support of Access Gateway, Load Balancing, and Global Load Balancing – Technical Lead Engineer over a team of 8 Local Engineers and a Technical Liaison for 6 Overseas Engineers

Windows Systems Administrator, Confidential, Columbia, SC

Supported Windows Server 2000, 2003, and 2008 systems in a break/fix environment (file restores, backup failures, hardware issues, common OS issues) Installed of AutoSys in Solaris 10 environment for Proof of Concept at Delivery Center – In stalled of MOSS 2003 for Proof of Concept at Delivery Center – Installed Sun Rays for Proof of Concept at Delivery Center – Created virtualized environments of Solaris 10, Windows Server 2008, Windows Server 2003, XP, and Vista for Proof of Concept in the Delivery Center – Installation and maintenance of VMWare ESX environment for Proof of Concept in Delivery Center – Developed metric reports for ongoing project status of Raytheon TADDM project – Troubleshot TADDM (Tivoli Application Dependency Discovery Manager) issues on Windows and Linux boxes for RCCM Project – Managed EFS Shares, Modify Local Permissions, Nested Permissions, Add/Remove/Change DFS Links – Performed Web Migrations from Windows 2003/IIS 6.0 Environment to Windows 2008/IIS 7.0 Environment – Managed Active Directory Environment dealing with Complex OUs

IS Support Coordinator, Confidential, Columbia, SC

Worked directly with Help Desk team to answer daily Help Desk calls. Served as the technical escalation point on the Support Services team – Planned and managed the installation of hardware/software on client personal computers while maintaining accurate inventory on all new workstations – Maintained all Symantec Ghost images and performance on Ghost server – Worked with end–users to define needs and made technology assessments and acted as project add/move/change specialist – Participated in PC setup and configuration and helped to maintain and provide workstation standardization – Responsible for HEAT call logging application and server – Provided HEAT call logging reporting on a monthly and ad hoc basis – Taught classes and mentored team members as needed – Participated in the development and management of Policies & Procedures related to network and PC use – Supervised Support Analysts, Network Technicians and Telecommunications Analysts Conducted performance reviews for Support Analysts, Network Technicians and Telecommunications Analysts – Conducted interviews for new Support Services candidates R estored files for users from backups – Created/Modified objects in Active Directory

Field Service Technician, Confidential, C olumbia, SC

Provided hardware and software support to various state and local businesses Installed, upgraded, and helped troubleshoot printers and desktops – Wired new networks and helped troubleshoot old network systems

Deskside Engineer, Confidential,Greenville, SC

Provided support for campus hardware and software issues to 3000+ end users – Handled incoming calls by dispatching to technicians across campus in those buildings – Handled issues with customers on and off- site using remote software tools – Ordered and handled replacements for warranty and non warranty computer parts Participated in an on–call rotation Trained incoming technicians on day to day processes

Help Desk Assistant,Greenwood, SC

Provided students with tech- support and answered questions dealing with computers hardware and software issues – Maintained a constant knowledge of current operating system and software installed on all computers – Kept lab area neat and ready for students use while also providing support to students via telephone and help desk inquiries

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