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System Administrator Resume

SUMMARY

To obtain a position with an advancing organization that will enable me to utilize my strong organizational skills, educational background, and information technology skills to bring continued success to the organization.

EXPERIENCE

Confidential

System Administrator

  • Provide desktop and network support for Immigration and Customs Enforcement contract within Arizona/Washington HQ regions.
  • Configure and manage Windows based servers, manage backup procedures for these devices.
  • Administrate Active Directory environment, including user accounts, exchange mailboxes, security groups and all other objects within the domain.
  • Manage user blackberry accounts, including device resets, password modifications, and device deployment.
  • Configure portable devices, including Blackberry, Android, and Apple IOS devices, for end users.
  • Coordinate and manage projects assigned by project manager, work with local support staff and contractors as required by each project.

Confidential

Information Technology Specialists III

  • Provide desktop and network support for Department of Corrections Florence Complex
  • Responsible for the setup, testing and imaging of all PC’s, this includes regular maintenance of images created using Zen Works and Symantec Ghost software; software packaging and deployment using Zen Works
  • Responsible for the maintenance of user accounts, security groups, email accounts, within a Novell/Active Directory environment.
  • Provide server and network support for the complex, including server maintenance and data backup
  • Installed network infrastructure including cabling, termination, and required equipment
  • Provide level III helpdesk support.

Confidential

Service Desk Analyst I

  • Provide level I Helpdesk support for all internal clients.
  • Provide setup and support for remote VPN clients.
  • Responsible for account administration on various network hosts including Linux, Active Directory environment.

Confidential

Network Services Technician

  • Provide Desktop support for users across the company, system imaging, inventory control, software packaging.
  • Prepared documentation for program installs, configurations, also created user guides for end users.
  • Performed software QA and testing within network environment.
  • Provided level III helpdesk support

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