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Systems Engineer Resume

Washington, DC


  • 7 years of experience in a wide variety of computer, server, storage, and networking technology
  • Excellent communication, technical writing, and customer service skills
  • Ability to learn and understand new technologies quickly and efficiently


Confidential, Washington DC

Systems Engineer

  • Performed high level system design and architecture while viewing the entire IT network from a big picture perspective.
  • Worked closely with the Server Operations, Network Operations, Network Security, Helpdesk, and Project Management teams on numerous IT infrastructure upgrade projects including:
    • Symantec NetBackup infrastructure modernization to include backup to disk with deduplication
    • VMware 5.0 - 5.5 private cloud deployment
    • Domain controller upgrade from Windows 2003 to 2008 R2 for 20 remote sites
    • HP c7000 blade server infrastructure installation with HP Gen 6-8 blades using HP Virtual Connect Flex Fabric
    • SAN federation using Hitachi Virtual Storage Platform (VSP) with 3PAR and EMC SANs
    • Upgrading from LANDesk to Systems Center Configuration Manager (SCCM)
  • Evaluated new technologies for use in production using OPM’s Design, Analysis, Review (DAR) process including:
    • Backup to disk with data deduplication - Symantec, EMC, Sepaton, HP, IBM, Commvault, Exagrid, etc.
    • Email system upgrade - Microsoft Exchange 2010, Microsoft Exchange 2013, Office 365
    • Windows Server 2012 upgrade considerations
    • Secure file transfer (SFTP, MFT, EFT, etc)
  • Followed change management procedures to formally request approval for, and to document all changes made in dev, test, and production environments
  • Produced detailed documentation, and created SOPs for newly engineered systems
  • Worked with operational staff to integrate new systems into production
  • Trained operational staff to successfully maintain and utilize new systems
  • Provided tier 3 support for operational staff as well as end users as needed
  • Worked with the project management team to assist with managing timelines and task delegation
  • Tested new systems, software, patches, updates, and policy changes in lab, dev and test environments
  • Built a VMware lab from decommissioned equipment for testing software, operating systems, etc.

Confidential, Washington DC

Data Center Operations Technician

  • Promoted from helpdesk to Data Center Operations
  • Monitored a 24x7 data center for the United States Treasury
  • Physically maintained servers, switches, routers, UPSs, tape libraries, racks and other Data Center equipment.
  • Managed backup jobs and tape rotations using Symantec Backup Exec and EMC NetWorker
  • Published status reports and logs on a scheduled basis
  • Created new user accounts in Active Directory and new email accounts in Exchange Management Console
  • Responsible for managing memberships to distribution lists in Active Directory
  • Managed permissions to shared resources using AD security groups to allow and restrict access
  • Installed new servers and repurposed existing servers as needed
  • Physically moved and installed hardware in racks
  • Supported the helpdesk with escalated tier 3 issues, work overflow, and after hours coverage

Confidential, Washington DC

IT IMS Help Desk Technician

  • HelpDesk technician for 3000+ users in the U.S. Treasury DO, CFPB, IRS, SIGTARP, and other Government agencies
  • Responsible for assuring users are provided efficient and timely first and second tier support on a 7x24 basis
  • Worked in a fast paced, high call volume environment
  • Assisted local users in Washington DC as well as remote users around the world
  • Performed troubleshooting for many types of software and equipment including workstations, encryption software, VPN access, RSA Tokens, Exchange Email, Active Directory Permissions, and more.
  • Resolved most issues immediately, and escalated other trouble tickets to the appropriate technicians
  • Followed ITIL Best Practices based processes and procedures
  • Documented all work performed with BMC Remedy software
  • Required to comply with strict security policies and service level agreements
  • Assisted with training new employees

Confidential, Akron OH

IT Specialist

  • Acted as the IT system administrator for over 40 small and mid-sized businesses in the Northeast Ohio region
  • Was responsible for building and maintaining critical business networks
  • Consulted for small and mid-sized businesses, as well as government and non-profit organizations
  • Met with businesses owners to develop long-term technology strategies and manage IT budgets
  • Experience with many different types of hardware and software primarily in Windows Server environments
  • Worked on-site and remotely to resolve technical problems
  • Installed and supported products from Dell, HP, Microsoft, Cisco, Symantec, Sonicwall, Trend Micro, and other vendors
  • Managed various types of proprietary industry-specific software
  • Documented all efforts in the company ticketing system
  • Maintained and strengthened client relationships by providing timely support, cost-effective solutions, and honest advice
  • Established new accounts and maintained existing business accounts

Confidential, Akron OH

Account Manager

  • Prospected for life, health, property and casualty insurance contracts for an independent insurance agency
  • Maintained existing client relationships and managed new accounts
  • Tracked prospects and managed day to day activities using ACT CRM software
  • Oversaw the creation of a new company website used to generate new business
  • Managed website marketing campaigns using Google and Yahoo Search marketing
  • Assisted the company in troubleshooting computer issues
  • Virtualization experience with VMware VSphere 4.x - 5.5 and Microsoft Hyper-V 2012
  • Deduplication and backup to disk experience with Symantec Netbackup 6.x-7.x software and appliances
  • Managing Symantec, EMC, and Microsoft backup software using tape, disk, and cloud storage
  • Windows Server 2000/2003/2008/2012 deployment, maintenance, and troubleshooting
  • Windows Active Directory domain configuration and management
  • Microsoft Exchange 2007/2010/2013 management, architecture planning, and deployment
  • Microsoft Office 365 hybrid deployment planning
  • Windows 2000/Me/XP/Vista/7/8 computer installation, migration and troubleshooting
  • Mobile device management of Blackberry, Android, Windows Phone, and iPhone
  • Networking using Cisco, VMware, HP, Sonicwall, D-Link, etc. - Physical, VLAN, and SDN
  • Setting up and using remote support tools such as Remote Desktop, Citrix, and VNC
  • Experience installing and using various Linux distributions including SUSE, Ubuntu, RedHat and CentOS
  • Extensive workstation and server hardware diagnostics and repair
  • Installing and maintaining Trend Micro, Symantec, Sophos, McAffee, and other antivirus/firewall/security software
  • Cloning and imaging experience with VMware, MS MDT, and Symantec Ghostcast server

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