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It Systems Administrator Resume

INFORMATION SYSTEMS PROJECTS:

  • Aided in implementing a network for clients to have a backup/alternative internet connection.
  • Researched and implemented secure printing feature for enterprise copier/scanners
  • Created templates for internal users to increase efficiency in their daily operations.
  • Investigated and blocked numerous repeated malware to protect and secure the firm’s data and assets

INFORMATION TECHNOLOGY SKILLS:

Software : MS Office applications (2000 - 2013), Bitlocker, SolarWinds, Spiceworks, VMWare ESX 3.5, NAVCO Security System, Espresso paging system, Group Policy Management Console, Symantec Norton Anti-virus Corporate Edition and Backup Exec, Acronis True Image, Postini, OTIS online ticket system, Service-Now IT Management system, PC Anywhere, Microsoft WSUS and SCM, SCCM 2012 R2, Remote Desktop Protocol, Autocad, TeamViewer, VMWare, Active Directory, Lotus Notes (6.x, 8.5), Lotus Domino, Blackberry Enterprise Server, Micros POS, LogMeIn, Citrix, Cisco VPN Client, Microsoft Outlook(2K3-2K13), MS Exchange 2K8, MS Forefront Endpoint Protection, Malwarebytes EE, ConnectedBackup, Credant Shield, Crashplan, Lync, Avaya One X Mobile, Sharepoint, Keri Systems, Office Communicator, Webex, XenMobile, OneView CRM, NetQOS, Zantaz Enterprise Archive System

Operating System(s): Microsoft Windows (98, 2000, XP, 7, 8, Server 2000-2012 R2), AS400, MAC OS X, iOS, Android, Blackberry OS

Hardware : Configuring Linksys, D-Link, Netgear, Trendnet routers, HP Printers, Xerox, Canon, Ricoh, Blackberry, iOS devices, Android phones/tablets, Meeting Room technology polycoms, and Avaya PBX phone system

EXPERIENCE:

Confidential

IT Systems Administrator

Responsibilities:
  • Diagnose, troubleshoot, and resolve end user computing incidents (EUC) and networked devices across multiple locations (5 offices) using Dameware support tool.
  • Push updates, OS images, and software via SCCM to endpoint clients.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstations, laptops, tablets, mobile devices, hardware, software, networked peripheral devices, cabling, and networking hardware.
  • Record support incidents in our incident management system(Service-Now)
  • Monitor network traffic via NetQOS.
  • Administration of phone systems as well as maintain a relationship with vendors to make changes and additions as needed.
  • Work with management to plan and execute better business processes or cost saving practices.
  • Add, changes to AD objects.
  • Setup, maintain, restore backup tasks in Symantec Backup Exec.
  • Setup file and print servers.
  • Oversee service and maintenance performed by outside vendors
  • Responsible for maintaining documentation (new hires, terminations, and role changes), tracking of invoices and Purchase Orders.

Confidential

Technology Support Specialist II

Responsibilities:
  • Diagnose, troubleshoot, and resolve end user computing incidents (EUC) pertaining to analog and VOIP phone system.
  • Provide assistance and guidance to Level 1 TSS.
  • Managing objects in Exchange Management Console and Active Directory.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstations, laptops, tablets, mobile devices, hardware, software, networked peripheral devices, cabling, and networking hardware.
  • Assisting issues remotely firm-wide nationally as a member of National Virtual IT Service Desk for over 6000 employees nationwide via phone or remote support tools.
  • Utilize Grant Thornton imaging and software library to deploy systems as well as reimage and migrate data as needed.
  • Record support incidents in our incident management system and manage local office queue and document solutions using Grant Thornton’s knowledge management system
  • Administration of backup cloud data for end users.
  • Support Tandberg video equipment for video conferencing and online meeting systems
  • Support the firm’s mobile workforce, such as troubleshooting VPN issues, configuring Blackberries, Androids and iOS devices for MS Exchange mail.
  • Lead training on technology topics including group, individual and online sessions.
  • Monthly submissions of new method or answer for solution database.
  • Granting and modifying level of access to network shared drives.
  • Administration of door lock system (Keri system).
  • Research, plan and execute projects as given by Management. Also coordinates with 3rd party vendors for special projects such as extra network equipment or cabling.
  • Maintain technology inventory (servers, printers, desktops, laptops, monitors, etc) and processing orders as products are needed.
  • Messaging SME - Creating and modifying user accounts and lists in Exchange and Powershell scripting
  • Deployment Oversight Committee SME - Troubleshooting any issues that local TSS cannot resolve and research, test, recommend and deploy new software and hardware.
  • IT Security SME - Ensuring that all system patches and anti-malware applications are updated firm-wide.

Confidential

Junior Systems Administrator

Responsibilities:
  • Fundamental knowledge of TCP/IP and DNS protocols and network infrastructure.
  • Diagnosed and resolved network, desktop, applications, printer, and scanner issues for internal and external end-users.
  • Workstations, telephones and users adds/moves/changes.
  • Manages all system back-up and restore protocol.
  • Ensured policies and procedures are in compliance with corporate standards.
  • Communicated with and support clients requesting telecommunication services.
  • Assisted IT Manager with creation of project plans, procurement of equipment, and report status as required.
  • Maintained internal documents for setup procedures such as server and/or end-user application upgrades.
  • Terminated data and voice cable runs throughout property and administered PBX phone and voicemail systems (analog and VOIP).
  • Maintaining standard operating procedures and documentation adhering to industry best practices.
  • Troubleshoot Domino Lotus Server issues.
  • Provides maintenance of routine data backups and server-based troubleshooting as it relates to end-user support.
  • Manage IT network assets through SolarWinds.
  • Manage corporate Anti-Virus protection system for files, email, and computer protection.
  • Deployed, setup new or replacement desktops, laptops, printers, various hardware devices.
  • Created and administered Active Directory accounts such as User IDs, groups, and permissions.
  • Worked with Corporate IT to implement and quarterly testing of Disaster Recovery system.
  • Basic working knowledge of Cisco and Juniper switches and routers to support and troubleshoot networking issues.

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