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Networks/systems Administrator Resume

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Greenville, SC

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INFORMATION TECHNOLOGY PROFESSIONAL

Accomplished and versatile IT professional with extensive experience in consulting, project leadership, technical support, and systems administration. Exceptional troubleshooting and communication skills honed through multiple consultant if roles in a variety of industry settings. Proven ability to manage multiple complex tasks simultaneously and consistently deliver top - quality results. Strong technical abilities coupled with highly effective leadership and business skills. Valued team leader, member, and technical resource.

Areas of Expertise

  • Network Design/Administration
  • Customer Relationship Management
  • Technical Troubleshooting
  • Call Centers
  • Network Operations
  • Client Education/Training
  • Project Management
  • Integration Leadership
  • Technical Consulting
  • Teambuilding
  • System Engineering
  • Communications

Technical Skills Inventory

Hardware: D esktop PCs and laptops; printers and other peripherals; servers; AT&T, PBX, Cisco, and Shore Tel telecom systems; Cisco, and Dell networking equipment

Software: Windows Workstation and Windows Server, MS Office Suite, Open Office, WordPerfect Suite, LAN Desk, Alitris, Pedestal, TrackIT, Remedy, HEAT, Crystal Reports, VMWare VSphere, VMworkstation, SQL, iSynergy, Intact SMART, WaveScan, Drivve, MaxxVault, Square9, AutoStore, DocRecord, Photoshop, Dreamweaver, PEARL Echo, Veeam Backup and Replication, iSynergy, Epicor, Citrix Presentation Server (labeled now as Xen)

Professional Experience

Confidential, Greenville, SC

Networks/Systems Administrator

  • Reported to the IT manager with responsibility for PCI compliances
  • Managed 20 VMWare servers and 4 physical servers
  • Managed phone system (NEC) and voicemail (Windstream) for 34 store locations
  • Support the Point Of Sales system for all Goodwill locations in the Upstate and Midlands
  • Managed Exchange 2010 email server creating, disabling users and groups
  • Managing Active Directory for over 800 users
  • Managing Document Management solution which I was the project manager and increased productivity of both HR and Finance by 200%.
  • Manage BizNet applications for the ERP system MAS 90
  • Manage Corporate website
  • Manage Asset Management Inventory
  • Manage and maintain the Helpdesk portal

Confidential, Greenville, SC June 2013 - September 2013

Solutions Specialist

  • Architected and deployed document management software in a variety of environments, including education, medical, and manufacturing
  • Provided software support and documentation and maintained end to end customer communications
  • Worked with Ricoh and Konica Minolta MFP/MFDs, delivering software solutions to new and current clients
  • Supplied Tier I and II level support for products including AutoStore, ECopy, and DocRecord

Confidential, Clearwater, FL

Senior Implementation Engineer

  • Led implementations of iSynergy and components, including new installs and upgrades(the upgrades were some of my clients from Sharp that I had previously setup from October to April and this was one of the reasons I was hired by Confidential )
  • Furnished tier I & II remote software support via GotoMeeting/Goto Training
  • Delivered customer training and ensured continuity of training and support

Confidential, EASLEY, Greenville, SC October 2007 - October 2012

Software Support Engineer Tier III

  • Provided architectural and implementation support for document management software in education, medical, and manufacturing settings
  • Supplied remote support via LogMein Rescue as well as on-site visits
  • Created and serviced PSA’s and maintained EDM/ECM servers
  • Reduced Goodwill new hire packet processing times from several days to 2-3 days following implementation

Confidential, Simpsonville, SC

IT Manager/Network Administrator

  • Responsible for all IT functions such as PBX, call center management, Cisco pix configuration and management, Trend Micro SMTP/Antispam, printer configuration, Active Directory, and server administration
  • Provided troubleshooting and support for over 100 users
  • Responsible for 30 server: 3 physical and 27 virtual using Citrix Presentation Server 4.5 and RSA for security.

Confidential, Anderson, SC

Senior Network Administrator (contract)

  • Oversaw all IT operations including telecom, call center, hardware and software support, and troubleshooting
  • Created and ran daily and full backups; supported over 300 users and administered 14 servers
  • Responsible for maintaining Wyse Thin clients on production line

Confidential, Simpsonville, SC

IT Manager

  • Directed all IT operations; trained in SOX security procedures; supported internal and external audits
  • Received promotion to Information Security Officer for domestic and international operations
  • Served as PC/VAX technician, delivered troubleshooting, installation, update, and repair services

Confidential, Greenville, SC

Senior Network Engineer

  • Supplied comprehensive technical support to internal and external clients
  • Conducted client site visits to resolve ticketed issues
  • Accompanied sales personnel on client calls to conduct network assessments and secure new business

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