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Systems Administrator / Computer Operator Resume

Huntsville, AL

SUMMARY:

  • 5 years of experience with installing and rebuilding servers as well as desktops.
  • 8 years of experience with system performance monitoring, security monitoring and providing technical support.
  • 5 years of experience in server, desktop, and mobile device maintenance.
  • 5 years of experience in networking.
  • 5 years of experience dealing with mobile device such as IPhone, Windows Phone, Windows Tablets, IPad, and Androids.

TECHNICAL SKILLS:

  • Technical Support
  • Systems Installation,
  • Configuration & Upgrading
  • Project Management
  • Productivity Improvement
  • Information Security
  • Cyber Security
  • Virtualization Administration
  • Customer Support
  • Desktop Support
  • Mobile Application & Device Management
  • Network Administration
  • Data Management
  • System Administration
  • Recovery Management

PROFESSIONAL EXPERIENCE:

Confidential, Huntsville, AL

Systems Administrator / Computer Operator

  • Resolve windows server hardware and software issues.
  • Provide technical assistance concerning network user operations.
  • Adjust server configurations and troubleshoot connectivity issues.
  • Provide support for server administrative services such as DNS, DHCP, IIS, print and file servers.
  • Support active directory task in adding new servers, workstations, and users to domains.
  • Build, restore, configure and manage windows servers.
  • Perform user data migrations.
  • Deploy group policies and security software on windows servers.
  • Perform security functions scanning for server vulnerabilities.
  • Virtual server administration using VMware vSphere 5.
  • Provide technical support for Microsoft Exchange Servers.
  • Manage, backup and restore file shares and user data using EMC software.
  • Configure windows file shares assigning NTFS and share permissions.

Confidential, Fort Bragg, NC

System Analyst / Help Desk Technician

  • Analyze network data to find evidence of network abuse and submit tickets.
  • Resolve special circuit and cryptographic problems within network and data circuits.
  • Provide software/hardware technical support.
  • Add users and workstations to NIPR and SIPR networks using Active Directory.
  • Troubleshoot Microsoft Exchange issues and VPN connectivity.
  • Provide technical support with VOIP and assign/reset IP addresses.
  • Analyze, diagnose, document, and resolve technical issues.
  • Test and analyze network malfunctions as well as respond to BMC Remedy trouble tickets.
  • Perform a variety of clerical and administrative duties pertinent to Help Desk.
  • Provide phone, remote, and desk - side technical support to domain users.
  • Provide support in configuration of windows systems, mobile communications devices, and peripheral equipment.
  • Monitor systems logs.
  • Build, repair, and troubleshoot windows desktops.

Confidential, Fort Bragg, NC

IT Specialist / Payroll Administrator

  • Install, configure and maintain software and hardware systems.
  • Provide technical support for hardware issues such as modems, printers, desktops, and telephones.
  • Assist management and other company employees in solving computer related issues.
  • Troubleshoot and configure windows operating systems.
  • Troubleshoot and repair network connectivity issues.
  • Build, repair and configure desktops.
  • Troubleshoot issues with windows servers.
  • Maintain confidentiality and security of company documents and customers.
  • Administer payroll, record employee hours, annual increases, and holiday pay.
  • Calculate and audit payroll for 34 employees.

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