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Network Systems Manager Resume

Reading, PennsylvaniA

SUMMARY:

IT Professional known for technical knowledge and leadership abilities that inspire loyalty, creativity and efficiency to get the job done. Able to adapt to changing situations and embrace progress with excitement. “His skills go far beyond IT; his attitude inspires others to do their best.” Expertise in troubleshooting, configuration, training and management.

  • Cisco Certified Network Associate (CCNA)
  • In - depth knowledge designing and building small business IT networks; trusted team trainer
  • 10+ years of hands-on IT experience; resourceful with natural ability to solve complex problems
  • Strong understanding of business processes and the essential role of technology

TECHNICAL SKILLS:

Operating Systems: Cisco IOS, Microsoft Windows Server 2008, Windows XP, Windows 7

Hardware: Cisco Switches, Cisco Routers, Netgear Routers, Linksys Routers

Software: SQL, Microsoft Office Suite, Mozilla Thunderbird, Net Attendance, Buffalo NAS Navigator, Active Directory, Micros POS system, Digium Switchvox VoIP.

PROFESSIONAL EXPERIENCE:

Confidential, Reading, PA

IT Super User

  • Proven to be the go-to guy when a project must get done quickly and all other avenues have failed
  • Support IT needs for a staff of 40 warehouse and office workers
  • Create advanced SQL queries for business advancement
  • Known as subject matter expert that provides advice and technical support for desktops, laptops and peripherals, and data analysis
  • Key member of the start-up team for two new warehouse environments
  • Integral member of the team that trains team members on continually changing logistics processes

Confidential, Fort Worth, TX

Computer and Network Systems Manager

  • Recognized for increasing efficiency and reducing IT costs
  • Support IT needs for up to 40 title attorneys and 9 staff members; restructured during critical staffing changes
  • Known as subject matter expert that provides advice and technical support for desktops, laptops and peripherals
  • Dramatically improved document retrieval process; developed new file check-in and improved database storage
  • Designed, installed and maintain Cisco and Netgear network infrastructure and local Switchvox VoIP system
  • Integral member of the team that trains team members on continually changing logistics processes

Confidential, Fort Worth, TX

Regional Operations Supervisor

  • Increased efficiency of machines by developing a well-kept and attainable, preventative maintenance schedule
  • Provided top-notch customer service and 95% fill rate while controlling operating costs and optimizing efficiency
  • Accurately tracked performance, employee hours and miles, overall Cost of Distribution (COD) and inventories
  • Motivated team members to continually improve; utilized team meetings to improve communication

Confidential, Fort Worth, TX

Technical Manager

  • Performed 24/7 diagnostics and troubleshooting for 140+ rooms and front desk operations
  • Knowledgeable resource; conducted training for department heads and staff on new IT processes
  • Responsible for installers during hotel remodel, ensured complete and efficient system installations

Confidential, Plano, TX

Database Administrator/Lead Technician

  • Took initiative and built critical Microsoft Access database to track products, save time and resources
  • Tripled income and production by implementing improvements to inventory system and technical training
  • Setup processes on assembly lines to process incoming product to move into reclamation department
  • Multi-tasker responsible for database administration; installed and maintained LAN and Netgear wireless equipment; provided support for all computers and peripheral devices

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