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Sr. Systems Analyst Resume

OBJECTIVE: To obtain a position as an Instructional Designer/Trainer utilizing my previous corporate experience.

EXPERIENCE:

Application Support/Trainer, Confidential

  • Assisted with online courseware development for various financial services applications
  • Created user guides and quick reference cards
  • Performed training needs assessments
  • Served as an applications support specialist for functional issues for multiple financial modules
  • Conducted daily in - classroom instruction for end users

Consultant (Training Lead) - Confidential

  • Created SAP content for courseware for customer online/in-class training
  • Performed SAP training needs assessments
  • W orked with SME’s to gather information for developing course curriculum
  • Created business process flows, training documentation, and testing scripts for developing online sales platform for Dell Inc .
  • Provided functionality training to users both in- classroom and desk-side for ERP implementations (SAP / Oracle ).
  • Designed user guides, storyboards, and quick reference cards
  • Updated course curriculum based upon software upgrades and/or system specifications for various web based software’s .
  • Managed online website content as it relates to training materials including e-learning material and CBT

Sr. Systems Analyst (Instructional Design Specialist) - Confidential

  • Provided functional support and training for federal procurement/financial applications (Prism/Oracle)
  • Created and implemented course curriculum for customer online / in-class training
  • Performed System Integration Testing (SIT) and regression testing as well as created /updated End User Procedures and user guides
  • Performed employee survey and gathered feedback for additional changes in the curriculum
  • Conducted system demonstrations and participate in client proposal sessions

Business Analyst - Confidential

  • Wrote System Requirements Specifications and managed User Guides Release Documentation and Change Requests for multiple procurement systems.
  • Assisted with developing requirements and requirements management activities which included elicitation, analysis, specification, validation and managing changes.
  • Created and implemented training documents for customer online / in-class training
  • Updated and created training documentation and lesson plans in accordance with software enhancements
  • Worked with the project team to articulate and translate client requirements as well as to determine future enhancements.
  • Conducted system demonstrations, training sessions, and participate in client proposal sessions and testing activities.
  • Assisted the helpdesk with requirements related questions as they related to helpdesk calls.

Consultant (Instructional Design Specialist) - Confidential

  • Provided functionality training to users both classroom and desk-side for ERP implementations (Prism/SAP).
  • Updated training documentation and course curriculum based upon software upgrades and/or system specifications for Prism.
  • Reported/coordinated System Integration Testing (SIT) and tracked/monitored test progress and results for various Prism implementations.
  • Created End User Procedures and Job Aides for multiple Federal Prism implementations
  • Worked with the training team to communicate system configuration/design issues for associated interfaces to End Users

Consultant (Trainer) - Confidential

  • Created Prism content for courseware for customer online/in-class training
  • Created Prism training needs assessments and GAP analysis
  • Provided both desk-side and classroom training to various users
  • Updated course curriculum based upon software upgrades and/or system specifications.
  • Interacted with the Subject Matter Expert’s for curriculum design on technical processes
  • Performed employee survey and gathered feedback for additional changes in the curriculum

SKILLS:

MS Office Professional, e-Learning, Captivate, Snag It, Photoshop, REMEDY, Outlook, Lotus Notes, Prism, FPDS-NG, Emptoris, SAP, Reflections, SharePoint, Mercury Quality Center, EPIC, Deltek, Financial Management System (FMS), Acquisition Management System (AMS), SPIRE, PeopleSoft, FAR compliance.

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