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Windows/citrix Engineer Resume

Reston, VA

TECHNICAL SKILLS

  • Extensive administrative experience in Vmware Virtual infrastructure
  • In - depth knowledge of diagnosing and resolving vSphere performance issues
  • In-depth experience with Dell Hardware and storage and EMC Clarion storage
  • Experience with VDI (Virtual Desktop Infrastructure) VMware View in an enterprise environment
  • In-Depth experience in Windows Operating Systems and Windows Active Directory experience in an enterprise environment
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Experience in designing, implementing and configuring a Vsphere environment.

TOOLS, SOFTWARE AND TECHNOLOGIES

  • Windows Server OS (NT/ 2000/2003/2008 ,2008R2, 2012)
  • Windows Workstation OS (NT/2000/XP/Vista/7/8)
  • Unix, Redhat Enterprise Linux, SuSE Linux 10.
  • Active Directory 2003/2008.
  • Exchange 2007/2010.
  • Microsoft Proxy/ISA Server
  • Microsoft SQL Server 2005/2008.
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Project
  • VMware ESX 3.0/3.5/4.0/5. x
  • VMware, VSphere
  • VMware vCenter Converter
  • Citrix Meta frame 1.8/XP
  • Citrix Presentation Server 3/4/4.5/6.X
  • Symantec PC Anywhere
  • Symantec Enterprise Vault
  • Blackberry Server
  • SCCM 2012
  • SCOM 2013
  • SEP 12.1
  • Xen desktop/VDI
  • CA tools (Spectrum, eHealth, SOI, CMDB)
  • Microsoft Terminal Server
  • Remotely Anywhere
  • Dame ware
  • Foglight, Solar Winds
  • Citrix Web Interface
  • Citrix Secure Gateway
  • Proofpoint SFT
  • HP/Compaq
  • Dell
  • IBM
  • Gateway
  • Cisco Routers/Switches
  • SOHO hardware (Net gear, Linksys, etc.), wired and wireless
  • Firewalls
  • Print Servers
  • Brocade switches
  • VM Monitoring tools
  • Cat5/Cat5e cabling

EMPLOYMENT HISTORY:

Confidential, Reston VA

Windows/Citrix Engineer

Responsibilities:

  • Administering Active directory environment.
  • Clean-up group policies and consolidate different group policies to meet Proteus security policies.
  • Administering HP servers including blade servers.
  • Installing and Configuring SCCM 2012 for the organization.
  • Testing and installing windows security updates on the servers with appropriate change control.
  • Participate in change control meetings and discuss about the changes and project status.
  • Configuring/Administering Symantec End Point protection manager (v 12.1) for the enterprise. Defining/configuring separate groups for the workstations and servers SEP scan.
  • Administering virtual server environment on ESXi 5.1.
  • Participating in P2V consolidation projects and consolidate 80 percent of physical servers into virtual environment
  • Administering Terminal services servers.
  • Administering Citrix environment for the application environment (Treasury, Hyperion, Teammate, etc.)
  • Administering Citrix Secure Gateway.
  • Deploying Xenapp 6.5 from core and administer it accordingly.
  • Preparing backup strategy and administering Veeam for VM environment.
  • Administering VDI environment for the offshore team.
  • Configuring servers to forward required logs to the loglogic server.
  • Monitoring and alert configuration using WhatsUp and Nagios.
  • Working on Exchange legacy environment and barracuda mail archiver.
  • Working with Mexico team in datacenter migration project from USA to Mexico.

Confidential

Windows AD/VMware administrator

Responsibilities:

Responsibilities:

  • Developing scripts to migrate the users shared drives from Confidential to Windows environment.Installation, configuration, troubleshooting and management of vSphere 4, 5, vCenter, XEN Desktop and other virtual technologies.
  • Developing scripts to migrate the groups for Confidential to Windows Environment.
  • Providing support to users related to their shared drives and missing data in the migration process.
  • Configuring group policies in Active directory to map the network drives to the user profiles.
  • Developing different domain/group level group policies.
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Traveling to the different locations based on the requirement.
  • Used Maximo tool to track the issues and provide the support on a timely manner.

Windows/VMware/Citrix Administration

Responsibilities:

  • Installation, configuring and monitoring VMware ESX(i) 5.x, 4.x, 3.5.
  • Manage end to end Virtual infrastructure.
  • Participate in end to end architectural reviews.
  • Participated in multiple storage migrations, Dell hardware installation, EMC Clarion storage
  • Managing Primary/Disaster Recovery sites and multiple clusters.
  • Coordinating with SAN, security and networking teams for new server provisioning.
  • Installing windows and Linux Operating Systems.
  • Implementation of VMware DRS and High Availability.
  • Developed strategies, procedural documentation, templates for new Virtual Server infrastructure.
  • Configuring and managing multiple networking requirements.
  • Administering Dell servers including blade servers.
  • Responsible for the Data center in a 24*7 Environment.
  • Managing vCenter server permissions and providing limited access to customers.
  • Support multi-site client VMWare environments in order to meet and maintain appropriate service levels.
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Installation, configuration, troubleshooting and management of vSphere 4, 5, vCenter, XEN Desktop and other virtual technologies.
  • Build and manage implementation plans for change management process.
  • Developed and implemented backup strategies for the server environment
  • Managing backups using VCB/VDR, TSM, Veeam.
  • Working on EMC Clarion technology.
  • Conduct and Manage P2V migrations.
  • Assisted and worked on server relocation equipment racking.
  • Participation in Project Management activities
  • Implementation of Site Recovery Manager.
  • Implementing and configuring vCenter operation manager, Virtual Infrastructure navigator.
  • Installing Citrix Meta Frame Presentation server 4.0 & 4.5, components and manage the farm through Presentation Management Console.
  • Publishing applications and providing access to the users using PS console
  • Migrating from Citrix Meta frame Presentation Server 1.8 to 4.0.
  • Enabling Web Access and Securing Access to Published Applications and content
  • Configuring Meta Frame Presentation Server Policies, Load Management and Printers
  • Configuring Citrix Access and Citrix Secure Gateway.
  • Monitoring and Managing Citrix Meta frame Presentation Servers.
  • Participating in the test and Implementation of Virtual Desktop Infrastructure (VDI) by Citrix and VMware technologies.
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Working on Wyse terminals for the VDI project purpose.
  • Deploying and Administering Wyse Device Manager for administering Wyse terminals.
  • Using WSUS and SCCM for updating the windows updates for the desktops and servers.
  • Planning and deploying SQL servers and clusters based on the organization need.
  • Administering the SQL servers which contain the databases for the applications that I maintain.

Active Directory/Exchange Implementation and Administration

Responsibilities:

  • Adding and removing domain controllers.
  • Managing and Monitoring replication.
  • Ensuring the proper assignment and configuration of operations master roles.
  • Performing regular backups of the directory database.
  • Configuring forest-wide Lightweight Directory Access Protocol (LDAP) settings.
  • Managing domain and domain controller security policies.
  • Configuring directory service parameters, such as setting the functional level of a forest or putting the directory in the special List-Object security mode.
  • Creating user account, computer accounts and security groups in Active directory database.
  • Installation, configuration, troubleshooting and management of vSphere 4, 5, vCenter, XEN Desktop and other virtual technologies.
  • Application specific attributes for Active Directory-enabled and - integrated applications, such as Microsoft Exchange and office 365.
  • Maintaining Active directory, DNS and DHCP.
  • Deploying new servers and promoting them as domain controllers and join to the existing forest.
  • Doing monthly maintenance on the domain controllers, including windows updates and verifying the backups.
  • Regularly cleaning the Active directory users and groups.
  • Worked on the IP conflict issues.
  • Planning and reorganizing the whole structure of Active directory based on the servers, users and workstations.
  • Organized the file structure and permissions accordingly.
  • Creating the Security and Distributed groups based on the requirement.
  • Created and applied Group policies according to the requirement.
  • Created logon/logoff scripts according to the requirement.
  • Worked on Change Management, Incident Management and Request Management Tickets in IBM Maximo tool.
  • Supporting and troubleshooting Active Directory, Networking, and file servers.
  • Knowledge of .NET framework 4.0 and IIS 7.0.
  • Working in the environment which has 10000+ users and computers.
  • Worked in the process of Printer migration of the metro environment.
  • Educating users and co-workers in windows environment.
  • Working with Microsoft team in planning and deploying Exchange 2010 environment.
  • Planning and Moving the Mailboxes from Exchange 2007 to Exchange 2010 environment.
  • Administering the DAG in Exchange 2010 environment.
  • Deploying/Upgrading Symantec enterprise vault servers for journaling purpose.
  • Plan and implement different policies in the exchange environment.
  • Maintaining and upgrading the blackberry (BES) server to meet the organization requirements.
  • Administering Blackberry users and providing support to Blackberry support team.
  • Working with Avaya team to make sure all the integration of Avaya with Exchange environment is not impacted on any upgrade or maintenance of Exchange servers.
  • Doing the regular maintenance on Exchange, Blackberry, Symantec Enterprise vault and Active Directory servers.
  • Administering SQL Servers which hosts the Blackberry and EV databases.
  • Reconfiguring all the room/equipment mailboxes in order to meet the organization requirements (Ex: updating with different attributes including and not limited to location, contact persona and delegation, etc).
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Working on Litigation holds according the organization requirements.
  • Being part of Enterprise process Scheduler project.
  • Preparing documentation for all the design and updating it in the team share drive.
  • Supporting users on their Email/outlook related issues.
  • Supporting users on their file shares and logon issues.
  • Being on call on a rotation basis.

Enterprise monitoring implementation

Responsibilities:

  • Being the SME for the implementation of Enterprise Monitoring solution (CA Technologies) for Confidential .
  • Participated in multiple storage migrations, Dell hardware installation, EMC Clarion storage
  • Working with vendor in the design and implementation plan.
  • Providing the requirements and recommendations to CA based on Confidential ’s requirement.
  • Completely testing the CA applications after complete installation.
  • Verify the DR and HA for the CA applications ( Spectrum, CMDB, eHealth, SOI and service desk)
  • Installing and configuring spectrum agents (SNMP) on the servers with proper public and private community strings.
  • Working with different teams to provide a solution for their application monitoring on the enterprise monitoring solution
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Providing the baselines for the 24x7 monitoring team regarding different servers and applications.
  • Implementing display solution for enterprise monitoring team to provide full visibility for all the team members.

Confidential

OK

Windows and VMware administrator

Responsibilities:

  • Installed, maintained and configured windows server2003 on HP Servers and IBM servers.
  • Gathered the information from the customers and worked accordingly.
  • Used ILO and Remotely Anywhere for accessing the servers and maintaining them.
  • Configured HP Proliant G3, G4 and Blade Servers.
  • Maintained Windows NT 4.0 and windows 2000 servers.
  • Worked on HP Blade servers, HP Net Server LPr, HP Net Server LP1000r.
  • Monitoring and troubleshooting Operating System and application performance issues in detail.
  • Working with Linux team as required.
  • Installed, maintained and configured VMware3.0/3.5 environment.
  • Created templates in Virtual Center and deployed virtual machines from template.
  • Migrated Virtual Machines from one esx host to other esx host using VMotion.
  • Converted Physical machines to virtual machines using P2V Converter.
  • Working on EMC Storage products.
  • Supporting and troubleshooting Active Directory, Networking, and Application servers.
  • Decommissioned old servers and cutover the new servers.
  • Knowledge of .NET framework 2.5 and IIS 5.0/6.0
  • Involved in Installation and upgrading the various applications on Citrix Servers and publishing the Application on Citrix PS 4.0/4.5 farm.
  • Installing Hot Fixes(Rollup Pack and Feature packs) released by Citrix on Citrix Meta frame Presentation Servers
  • Participated in multiple storage migrations, Dell hardware installation, EMC Clarion storage
  • Monitored and Maintained the Citrix Web Interface server
  • Used SRM tool for managing resources.
  • Used RCA tool to manage and monitor SR’s.
  • Used IBM Lotus Notes 8.0.1 and Sametime for the communication purpose.
  • Knowledge of IBM Tivoli management tool, Symantec PC Anywhere.
  • Worked on Change Management, Incident Management and Request Management Tickets in IBM Maximo tool.
  • Worked on Argent Guardian to monitor secure clients without introducing third party tool on the clients.
  • Worked on Symantec Antivirus issues which have daily updated problem on the clients.
  • Provided monthly health report for the existing Windows Servers.
  • Gathered user information for every server by using user revalidation tool.
  • Involved in the documentation of all work in the environment, including activation, deactivation of windows servers.
  • Assisted offshore team on the patch management issues.
  • Configured IIS for the users which have access problem to the local websites.
  • Administered Microsoft cluster environment.
  • Provided level 3 support on server issue tickets which have low disk space, RDP connection problem, IIS configuration, etc.
  • Have Good understanding of exchange server 2003/2007.

Confidential, Lansdale, PA

Sr. Windows System/Server Administrator

Responsibilities:

  • Administration and management of corporate data centers consisting more than 2000 servers at three different locations
  • Installing OS and building servers as per companies specifications using ADS and other technologies
  • Experience with brocade switches and foglight, solar winds, or virtual infrastructure monitoring tools
  • Supporting Windows server 2000/2003 and client OS in an enterprise level environment
  • Built the new HP Servers with Windows 2000 and Windows 2003 by using Altris tool.
  • Monitoring and troubleshooting Operating System and application performance issues in detail
  • Used VB Script for updating firmware.
  • Provide SAN Management services.
  • Involved in maintenance of Citrix XP, PS 4.0 and PS4.5 farm.
  • Monitored and Maintained the Citrix Web Interface server.
  • Implemented the Cluster Environment for Citrix Data Store servers.
  • Published Applications, Content and Desktops to users in Citrix Management Console.
  • Supporting and troubleshooting Active Directory, Networking, and application servers.
  • Planning, Installing, configuring, managing, and troubleshooting Windows 2000/2003 server including corporate Web Servers Running IIS5 and IIS6 (Active Directory, Networking, Applications, and other hardware and software related issues).
  • Creating and managing interdepartmental Web sites (Intranet)
  • Installation and configuration of clusters and network load balancing.
  • Monitoring and responding to the alerts generated by NetIQ and Hobbit
  • Administration, troubleshooting, and management of different applications running on servers
  • Created and documented process for deploying Virtual machines on VMware.
  • Deployed VMware ESX hosts, defined and Automated Company standards for configuration.
  • Created VM Machines for Test Environments to test applications
  • Responding and resolving trouble tickets on a variety of OS, Security, Networking, Printing, and other issues
  • Patching and updating Windows Servers using Update Expert and Shavlik NetChk Protect 5.6
  • Responding and resolving or redirecting incident and change tickets
  • Planning, creating, scheduling, and completing changes and other work requests (CMR)
  • Carrying an on-call pager to respond and resolve after hour critical and non critical issues
  • Preparing technical and training documents/presentations and developing “How To” documents. Write, implement, and enforce company SOPs

Confidential, NY

Windows Server Support Admin

Responsibilities:

  • Built and Installed Windows 2000/2003 Servers for Application and Infrastructure purposes.
  • Investigated and resolved server related issues
  • Installed Hot fixes and Security updates as and when required on all the servers
  • Monitoring and Troubleshooting Windows servers.
  • Installed and upgraded packaged applications on the servers
  • Installation and configuration of clusters and network load balancing.
  • Coordinated with application developers and DBA to ensure maximum uptime for servers and applications
  • Published Applications, Content and Desktops to users in Citrix Management Console.
  • Monitored and Maintained the Citrix Web Interface server.
  • Resolved FMS HPOV Tickets as well as other tickets and requests submitted by users via Remedy.
  • Used Power Tools for Windows Server Administration. It provides front to back remote troubleshooting and problem resolution without having to login to a server or command line argument
  • Resolved FMS-HPOV Tickets related to Hardware errors such as Disk Failures, Power Supply Failures Event Viewer errors and other warnings etc.
  • Troubleshoot Basic Printing problems for print servers such as restart print spooler, Modify/Update IP Address for Print Queues etc.
  • Investigated and resolved server errors such as POST Errors, NIC Connectivity lost, NIC Redundancy lost
  • Provide SAN Management services.
  • Investigated and resolved server service errors such as Hung Service, Service terminated unexpectedly etc.
  • Resolved problem tickets such as cannot connect to the server, Cannot Ping using Remote Desktop, DSview, RIB and iLO etc.
  • Resolved FMS-HPOV Tickets related to Server Services, Disk Space Usage, Processor Usage etc

Confidential

Network Engineer

Responsibilities:

  • In-charge of Installation and Maintenance of Computer Systems and Networks in Small to Medium Scale IT Environments, supported by the Company.
  • Trouble shooting and resolving network problems in conjunction with the appropriate vendors.
  • Involved in windows servers maintenance and supported users in accessing issues.
  • Co-ordinate with vendors, end-users to achieve the best system solutions, as well as, cost effective agreements.
  • Evaluated, recommended and implemented new LAN / WAN related projects including hardware, software.
  • Focused on customer service in all aspects of daily responsibilities.
  • Carried out special projects in the agreed upon timeframe and quality manner.
  • Contacted current and potential carrier-class customers; visited their premises to evaluate needs, promoted sales of D-Link products and services, and arrange for demonstration and explanation of offered solutions.

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