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Management Systems Analyst  Resume

SUMMARY

Experienced IT professional with strong analytical skills. Committed team player with solid interpersonal skills, including customer service, communication and relationship building. Quick study with exceptional time management skills. Proven leader who is adept at problem solving. Independent worker with excellent finance and organizational skills.

EMPLOYMENT AND EXPERIENCE

admin/manager

Confidential, Topeka, Kansas

Responsible for hiring, training, and firing of wait staff. Perform all electronic functions for the restaurant, including all administrative and office duties. Communicate with other businesses in order to utilize, maintain, and expand our services. Assisted in programming of a new cash register in order to monitor inventory. Employee essential in helping to create and develop an inventory control system for the restaurant. Employee who all customers reach out to when wanting to make suggestions and voice complaints. Also the employee who addresses those complaints and does anything possible to resolve the issues. Known as the voice among all other employees to act as a liaison between the owners and staff. Identifies problems and finds solutions regarding customer service and staffing issues. Identifies resources necessary to resolve problems identified. Collaborate with others in order to manage the restaurant effectively. Responsible for contacting vendors to adjust inventory and order supplies when the need has been determined. Ensures all Health Department regulations are met with 100% compliance and responsible for correcting anything that is found to be noncompliant. Document Health Department issues and their fixes. Document weekly, monthly, and yearly trends for the establishment in order to help forecast staffing and marketing needs for the future.

Lead Waitress

Confidential, Topeka, Kansas

Provide excellent customer service every day to both repeat and new visitors to the establishment. Maintain strong relationships that have been built over the past 9+ years with customers and vendors, under an array of circumstances. Perform all opening and closing duties of the restaurant, including being a key holder of the establishment and the being the only staff member on the business signature account, other than the owners. Essential person who contributed to profits doubling over the past five years.

Management Systems Analyst

Confidential Topeka, Kansas

Software tester for the Child Support Enforcement system; Participated in planning, gathering requirements, development and implementation of various work efforts and higher scale projects; Assisted in determining schedules by providing task estimates and ensuring those estimates were updated/met during the execution of work effort; Coordinated with project leads, Business and other IT staff in order to complete service requests and projects; Acted as HelpDesk team member for 2+ years while performing testing duties concurrently; Received problem reports from field staff; Investigated and resolved those problems; Worked closely with developers to ensure effective delivery of changes to the field; Responsible for any and all problems associated with system changes; Submitted additional problem reports as appropriate using HelpDesk software Clearquest and HEAT systems; Developed complex testing plans for assigned service requests and projects which were at times equally complex; received those projects from the Federal Government, SRS Legal, SRS Accounting, & SRS Central Office; Attended design and implementation meetings for each effort; Utilized multiple software packages and mainframe systems to complete job functions. Responsible for reading flat files for finding issues and comparing results. Attended entry - level training for running SQL queries and gained familiarity regarding queries.

Human Services Specialist

Confidential Topeka, Kansas

Managed caseload of over 700 assigned files in the Child Support Enforcement Program. Analyzed and interpreted court orders and applied state and federal laws, regulations, policies and local court procedures to collect financial and medical support for children and for reimbursement of state expenditures. Maintained debt balances and completed complex financial computations utilized in court. Made system adjustments and corrected errors as appropriate. Negotiated and effectively resolved disputes with individuals while encouraging them to comply with court orders. Managed private contractor staff to perform legal actions on cases. Accountable for all case activity. Responded to high volume of telephone calls, electronic and written correspondence. Planned, scheduled, reviewed and audited cases to ensure federal compliance, including maintaining HIPPA standards. General office functions.

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