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Sr. System Engineer Resume

EMPLOYMENT EXPERIENCE

Confidential

Consultant

  • Worked independently on small networks providing technical solution for such items as user accounts, registry changes, policy use, virus damage repair and prevention, etc.

Confidential

System Analyst

  • Maintain and operate all functions of a mobile NOC VSAT installation
  • Apply a wide range of analytical techniques, assessments, and other measures in evaluating data to reach appropriate conclusions
  • Translate/recommend processes and procedures to ensure proper consideration of programmatic, technical, and management factors for overall program management successes
  • Identify resources required for each task
  • Configure, maintain and operate Windows 2003/2008 servers on both stand alone hardware servers and servers running as virtual servers running on VMware hardware
  • Maintain and operate Windows 2008 Active Directory including user/ computer account changes and creation, object movement and attribute definition, basic queries and AD structure modification
  • Maintain and operate Exchange 2010 servers including creating mailboxes, distribution lists and accounts, moving objects, backing up and maintaining the Exchange 2010 .edb database
  • Troubleshoot software issues quickly and effectively for Vista, Windows 7, Outlook, Certificate validation, Windows 2003/2008 Server, Active Directory, and Exchange 2010
  • Troubleshoot hardware issues quickly and effectively on Confidential servers and laptops, CISCO VoIP phones, printers and Cisco switches
  • Set appropriate permissions and access for network resources, configuring CISCO switches and network server shares
  • Operate and maintain Tandberg Video Tele - Conferencing devices ensuring customer availability
  • Install, configure, maintain and backup servers and associated network devices
  • Maintain and monitor organization Information Assurance policies, and enforce adherence to network security and policies
  • Perform equipment status monitoring, and preventative maintenance on assigned equipment
  • Reimage and configure Windows 7 and Vista, 32 bit and 64 bit client machines utilizing Windows System Control Configuration Manager

Confidential

IT SME

  • Implemented IT Policy and Procedures and IT standards based on Ministry of Interior requirements and directorate provincial district needs.
  • Properly operate computer networks, computer hardware and software. Introduce new software techniques, solutions and training for MOI employees.
  • Demonstrate techniques for hardware repair, computer maintenance and routine operations and troubleshooting techniques and solutions.
  • Acquire, install and update computer software to meet the requirements of the MOT automated systems for software such as Falconview, aerial supplied web based video, etc.

Confidential

Consultant

  • Worked independently on small networks providing technical solution for such items as user account, registry changes, policy use, virus damage repair and prevention, etc.

Confidential

Sr. System Engineer

  • Installed, configured, maintained and operated the mobile Windows 2003/2008 NIPR domain for 3rd Brigade, 82nd Airborne Division at FOB Loyalty and 2nd Brigade, 10th Mountain Division at FOB Hammer, Iraq. Made configuration changes and operated part of their SIPR domain servers.
  • Provided top tier technical support to brigade server operators and to field IMO technicians maintaining workstations and break/fix issues.
  • Installed Windows 2003/2008 Enterprise on 11 Confidential and SunFire servers to create a mobile NIPR domain for 3rd Brigade including necessary server hardware work. Configured Active Directory containers, groups and GPOs to do such things as reduce the number of Domain Administrators from 44 to 10 while maintaining field IMOs functionality and productivity and adhere to KISS principles. Configured a GPO to disable workstation USB mass storage devices only while maintaining the functionality of other USB devices. Configured AD Sites and DNS, including running diagnostic utilities in preparation for Exchange 2003/2007 installation. Configured FSMO roles, NTP time server and ADSIEDIT to resolve DNS zone location duplicates.
  • Installed 2 Exchange 2003/2007Enterprise servers and did all configuration including SMTP connectors, Exchange system policies, groups, public folders, automated NT backup of information stores to a share, digital sender relay, etc. Configured Account Operator rights to create mailboxes without having to give full administrative rights to the Exchange organization.
  • Installed and operated WSUS, Languard 9.0, Retina and QTip servers for system updates and IAVA scans. Installed 2 of these servers as virtual servers after installing Microsoft Virtual Server. Exported and imported WSUS metabase between servers. Resolved long term systemic 364 error on WSUS that prevented it from successfully downloading updates.
  • Configured and used NT Backup and Backup Exec to schedule automated backups of system data and user data. Also restored items from backups as needed due to loss or corruption.
  • Configured and administration of various databases such as EDB and SQL for proper operation of Active Directory, Exchange, Sharepoint.
  • Installed and operated a Symantec Endpoint 11 server and Symantec Mail Security for Exchange. Configured all policies and settings through the administrative console. Produced removal instruction documents for detected malware.
  • Installed and maintained 2 print servers running Windows Server 2003
  • Produced technical documents and ” how to” tutorials as training aids for field IMO technicians.

Confidential

Sr. System Administrator

  • Maintained and administered 35 servers for Iraqi AFIS (Automatic Fingerprint Identification System)
  • Maintained and administered 8 servers on a domain including installation of Win Server 2003, configuration of DHCP, DNS, Active Directory, Group security policies and implemented WSUS and Norton AV servers
  • Diagramed the topology architecture of the network data path for 2 domains
  • Utilized various utilities such as Ghost 8, MS SteadyState, Acronis Imaging
  • Installed HP tape library, maintained EMC2 SAN and APC 40K VA UPS
  • Repaired and maintained all server hardware problems on HP Proliant and Confidential servers

Confidential

Communications Officer

  • Installed a number of Windows 2003 domain controllers with associated services such as Active Directory, AD objects, DHCP, DNS, WINS, WSUS, NortonAV server and established all Group Policy Objects and User Rights.
  • Developed the methodology to install, Ghost and push out workstations onto the network. Installed and configured a Ghost 7 Multicast Server.
  • Project management of E-Ministry and TIPS 130 including defining technical requirements and producing technical solutions for a wide variety of issues, defining equipment requirements for installation, advised the Iraqi Computer Directorate on the structure, operation and maintenance of an IT Department and an authenticated network and worked closely with the Iraqi Computer Directorate to develop a plan for future growth and efficient utilization of their data network.
  • Researched existing Iraqi national connectivity infrastructure architecture, service providers and initiatives to provide a solution for local connectivity to police stations in Baghdad and outlying provinces.
  • Defined requirements in developing the technical specifications and pricing of equipment that will be required to establish a data network at the Baghdad Police College which will be used for training and administration of Iraqi police students. At a savings to the Coalition Forces of an estimated 2.5 million dollars, our advisory group will install and configure the BPC data network.

Confidential

System Administrator

  • Resolved network connectivity issues as they occurred from on site servers to client machines.
  • Resolved hardware issues on servers and client machines in a challenging Middle East environment.
  • Created user and machine accounts, resolved profile issues, implemented local data backups.
  • Assisted in planning and implementation of infrastructure and Active Directory changes.
  • Flashed various type computer ROM for update purposes.
  • Installed Windows Server 2003 and brought production WSUS/Symantec AV servers online.
  • Installed and configured for production Windows System Update Server (WSUS).
  • Installed and configured Symantec Antivirus Enterprise Server for auto AV updates.
  • Installed and configured MS Exchange 2003 production Server
  • HarrisSTAT certified and Retina trained for implementation of IAVA network security.
  • Day-to-day Active Directory system administration for all Local Area Networks (LAN), to include the
  • non-secure internet protocol network (NIPRNET) and secure internet protocol network (SIPRNET).

Confidential

Network Analyst 2

  • Resolves network connectivity issues as they occurred from on site servers to client machines.
  • Resolved hardware issues on servers and client machines in a challenging Middle East environment.
  • Created user and machine accounts, resolved profile issues, implemented local data backups.
  • Assisted in planning and implementation of infrastructure and Active Directory changes.
  • Flashed Motorola radio ROM with frequency settings and changes
  • Defense Intelligence Agency.

Confidential

  • Small business and homeowner network, operating system, software and hardware support.

Confidential

Senior System Analyst

  • Building Lead of technical support for the highest volume building in the complex providing support for a wide variety of issues.
  • Extensive work with roaming profiles and registry changes.
  • Instrumental in resolving building problem of not being able to fully utilize its 100TX network infrastructure.
  • Developed atmosphere that greatly improved users opinion of the IT department.
  • Helped develop a team that could successfully address the high volume technical support need of the building and its various departments utilizing Remedy software database.
  • Provided support for home users using dial-up, cable, ISDN and VPN remote access.
  • Supported the implementation of Microsoft Office 2000 and Windows 2000 on new hardware platforms.
  • Provided support and consulting to resident departments that prevented them from purchasing unnecessary items from outside vendors saving thousands of dollars.
  • Gave support to various departments to address special needs.

Confidential

Network Engineer

  • Became certified in Microsoft Exchange Server 5.5 and taught Microsoft certification courses.
  • Work on US Army tactical network to include network administration through active directory, directory replication, setting up multi-domain trusts, auditing, performance monitoring, installation of operating systems, software, drivers, utilized Ghost MultiCast Server and Norton Anti Virus Corporate Edition, hardware installation/configuration, configure X-400 Exchange connectors, troubleshoot network, e-mail, client issues.

Confidential

Network Administrator

  • Installed/Configured IBM NetFinity 5500 servers with NT 4.0 and installed/configured/ administration of Informix database with ODBC driver on the server.
  • Recommended design changes for existing network.
  • Setup user accounts with related user rights, profiles, password policy, groups and file security for proper access.
  • Installed/configured Informix 32bit and 16bit ODBC drivers with related software on workstations.
  • Troubleshoot problems with network connectivity, drivers, user policy, security and hardware.
  • Utilized Ghost to make images and G-Disk to format and partition hard drives.
  • Configured TCP/IP on workstations. Edited config. and ini. files.
  • Trained NT/Informix server admin. personnel on use, configuration, setup and security policies for the server.

Confidential

Network Support and Administrator

  • Integrated NT 4.0 servers into Novell 4.X network.
  • Setup various user accounts on NT server.
  • Resolved NT server utilization issues. Tested installed hardware Raid 5 system. Some basic admin. work on Novell NDS.
  • Overlayed Win 95 (ver.b) over Win 95 (ver.a) and reconfigured software and reinstalled all network connectivity protocols and Netware Client 32 on client machines.
  • Resolved many hardware conflicts and issues.
  • Resolved network connectivity problems. Utilized DOS and DOS boot on Windows machines to connect to Novell 4.X servers for network access of resources.
  • Unpacked and setup Prolient NT servers on site. Network install, upgrade and configuration of many end user applications such as Office 97, Lotus Notes, Outlook and a number of third party applications.
  • Troubleshoot network printer problems utilizing LPR printing. Change out Apple computers with IBM compatibles saving users personal data to network servers. Converted Apple documents to Microsoft based documents.
  • Evaluated network auto-install software and auto-inventory and tracking software. Installed/Configured Exchange 5.5. Did technical study of Novell 4.X.

Confidential

Project Engineer

  • Developed scripts for automated factory server install of customer images to include hardware integration and hard drive partition and format for customer image.
  • Utilities used included Biscotti, Ghost, G-Disk, Thompson’s Toolkit, Perl. Hardware integration for NT, Win 95&98.
  • Helped develop written technical specifications for integration requirements. Tested hardware compatibility with different operating systems. Edited .ini, .bat and NT .sif files.

Confidential

Tech. Support

  • Server install/configuration WIN NT, Exchange/Outlook, Office 97 & related software; hardware upgrades and troubleshooting.
  • Configured Compaq and IBM Laptops with hardware profiles for both network and remote access.
  • End user training and tech support.
  • Unpack and install Xerox image on new machines (Image from network). Troubleshoot connectivity problems.

Confidential

Network Support

  • Installed and configured hardware and related drivers for modems, network adapter cards, video cards, sound cards, tape drives, controller cards, ram and hard drives.
  • New installs of WIN 95 and WIN NT 4.0 with related boot disk for CD-ROM use.
  • Netware Client 32 configuration and support. 2400 Nodes, migration to WIN NT and WIN 95 from Win 3.1.
  • Intensive end user training and Tech. Support.
  • Troubleshoot network connectivity to both Novell 4.X servers with IPX/SPX and NT Domains using TCP/IP.
  • Setup network printers and resolved connectivity problems. Configured Laptops for both network and remote access connectivity. Some Lotus Notes configuration.

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