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Wan Team Support Professional  Resume

Rockville, MD

EXPERIENCE

Confidential, Rockville, MD

WAN Team Support Professional 

  • Support the WAN team for installations of Cisco Routers, Switches, Wireless Access Points, and IP Phones in over 220 locations.
  • Responsible for switch configurations including IP Addressing and Vlan Trunking
  • Data Center Cabling - fiber optic and copper Gigabit and 10Gigabit
  • Enterprise server rack mounting and connectivity
  • LAN End-user Troubleshooting

Confidential,Rockville, MD

IT Systems Specialist

  • Under general supervision and guidance performs first level support for technology hardware and software in schools and offices Coordinating hardware maintenance and repair activities installing, maintaining, and upgrading workstation or server software.
  • Use Active directory users and computers, create and schedule jobs in Altiris Management tool.
  • Ensure use of local area network best practices. Acts as liaison for assigned school or office to secure other technology services (such as training or second level support) tracking all requests and problems until fulfilled or resolved

Confidential,Rockville, MD

Instructional Data Analyst

  • Enter data into and extracted data from system-wide databases preparing reports for use by teachers and administrators.
  • Use Microsoft office and proprietary software to analyze data and to develop spreadsheets, reports and presentations that provide formative and summative data useful in evaluating and improving instruction.
  • Assist with the collection, analysis and dissemination of instructional data in elementary and middle schools.

Confidential, Rockville, MD

Plant Equipment Operator

  • Routinely serviced heating and cooling equipment and performing a variety of facilities maintenance duties at moderately sized schools.
  • Maintained a strict hourly inspection of boiler plant during the heating season. Checked mechanical function of automatic burner controls, water levels and steam gauges. Repaired belts and pulleys and oiled motors as necessary.

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