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Technical Support Specialist Resume

Washington, DC

PROFESSIONAL SUMMARY:

  • Highly competent technical professional experience in the Network industry, that specializes in areas of mission - critical systems utilizing LAN, WAN, and PRIME Internetworking and Client/Server networks using TCP/IP.
  • Proven ability to manage several multi-tasking computer applications, and proficient in all facets of hardware and software, task scheduling, and monitoring and configuration management.
  • Possesses excellent written, verbal, and interpersonal communications skills and broad range of knowledge and expertise of principles, practices and procedures for the completion of difficult and complex assignments.

SKILLS/TOOLS:

Remedy, SM7, Active Directory, Spectrum, NetIQ Application Manager, Team Track, Windows (95, 98, NT 4.0, 2K, XP), MS Office Suite, MS Dos 6.22, Lotus Notes, Nortel Passport Family, TCP/IP, Frame Relay, Excel, Oracle, IP Physical Layer Testing, HP Open View, UNIX, HTML, SQL, Alcatel, Excel, Cisco, Linux, Fiber Optics, Remote Desktop Imaging.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Technical Support Specialist

Resposibilities:

  • Provide a host of IT services to E-VIP, VIP and non-VIP military and civilian personnel at the U.S. Pentagon.
  • Provide seat management and advance troubleshooting. Configuration, Installation, Repair and Administration of End User Devices and including Software, Application.
  • Facilitated iOS program with the classification, administration and distribution of iOS devices. (iPhone and iPad ) to Military personal.
  • Administration of user accounts, and devices association in Active Directory/ Remedy.

Confidential, Washington, DC

NOC Specialist

Resposibilities:
  • Track and update problems in our trouble ticketing system.
  • Support and monitoring of client's production environment and all servers.
  • Effectively communicate with clients and various levels of management.
  • Create and distribute reports to management and necessary team members.
  • Open trouble tickets, escalate issues to various clients.

Confidential, Fort Detrick, MD

Special Police Officer

Resposibilities:
  • Control access to the NIAD/IR/NIH facility and to ensure only authorized property, material, and items that are brought into the facility.
  • Responsible for screening CCT’V systems as well monitoring alarms and access control system.
  • Monitor scientific research equipment systems for alarms or failures and report to the on duty Supervisor along with contacting the appropriate personnel pertaining to each circumstance.
  • Controlling access and egress to the facility loading dock.
  • Ensuring the safety and security of said building by conducting interior foot patrols.

Confidential, MD

IT Specialist

Resposibilities:
  • Generate Incident reports and manage Remedy ticket queue.
  • Configuring, installing, and troubleshooting applications on the server.
  • Remotely diagnosed and corrected problems for weather observing system when necessary.
  • Assist in developing documentation of the system specifications.
  • Conducted Backups and restoration of new data on the system.
  • Monitor and troubleshoot problem with large systems of computer applications being executed by complex UNIX/LINUX scripts on a High Performance Computing environment.
  • Responsible for providing general support to system users.

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