PROFESSIONAL SUMMARY

A responsible and experienced Unix / Linux / Storage / Backup Engineer with 13 years of experience in managing designing, implementing and supporting the network systems needs of Tier 1 clients and specific experience working for large, nationally known storage hardware, software and service providers.  Significant experience troubleshooting network/storage related issues, documenting issues / resolutions, managing firmware and managing SAN related projects as required.  Also I have vast experience practicing ITIL guidelines when working with customers.  Experienced providing 24/365 remote and on - site client support for network systems.  Achieved multiple HP, SUN, IBM, EMC, VMWARE,CITRIX, SYMANTEC and Cisco related certifications.  I possess excellent time management skills and broad-based business knowledge.  I'm very detail oriented with a focus on customer satisfaction, and a team player that works will with people of all levels within an organization

• Installation, configuration, upgrades/patches, troubleshooting and maintenance of production and development systems running HP-UX/Linux/Solaris and HP Service guard
• Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements.
• Highly experienced with system integration, capacity planning, performance tuning, system monitoring, system security, operating system hardening, load balancing and dynamic reconfiguration.
• Excellent knowledge with storage management, implementation and support mission critical SAP environments (HP, IBM, EMC, Sun).
• Analyzed and resolved system related incidents on HP-UX 11.23, and Sun Solaris 9 /Solaris 10
• Managed SAN and NAS Storage
• Installed and Configured VMware Citrix Virtualization Server.
• Experience implementing and supporting enterprise Backup / Recovery and Disaster recovery solutions in production, development and quality assurance data center environments.
• Proficient in Unix/Linux shell scripting within the following shells, sh/ksh//bash.
• Knowledge of change control processes, service level agreements and incident/problem management software.
• Extensive knowledge in system implementation, management, monitoring, support and decommissioning in 7x24 enterprise heterogeneous client/server data center environments (ranging from small to large in size).
• Experienced in providing on-call, duty pager, evening/weekend support and remote system administration.
• Administer operating systems, hardware, and peripheral components, and maintain databases.
• Prepared status reports, technical diagrams, and flowcharts.
• Work directly with Vendors in collecting data for platform specific outages, bugs, and other anomalies.

TECHNICAL SKILLS:

Configuration: TCP/IP, Veritas Volume Manager. HP Service Guard

Scripting: Awk, Perl shell script (Korn, Bash)

Database: Oracle 8i, Oracle 9i, Oracle 10g, Oracle 11g, My SQL.

Server: HP 9000 Superdome, PA-Risc, Itanium, Superdome, Apache,

Storage: HP EMA, HP EVA, EMC Clariion, IBM DS Series Brocade SAN Switches,

Operating System: Unix and Linux

Backup Technology: EMC Networker, Netbackup, Symantec BackupExec

PROFESSIONAL EXPERIENCE:

System Support Engineer

Confidential, Cleveland, OH

Responsibilities:

• Oversaw, Installation, Support, Maintain, Backup/Restore Virtualization environment
• Installation, Support, Maintain, Backup/Restore Windows, Linux and Virtual Systems
• Provide, Maintain and Manage EMC Storage Infrastructure
• Manage Storage and Database infrastructure
• Maintain Information System Securities
• Support IBM AIX and Power Servers

System Support Engineer

Confidential, Cleveland, OH

Responsibilities:

• Oversaw, Installation, Support, Maintain, Backup/Restore Virtualization environment
• Installation, Support, Maintain, Backup/Restore Windows and Linux Based Systems
• Provide, Maintain and Manage network infrastructure
• Manage Storage and Database infrastructure
• Maintain Information System Securities

System Support Engineer 

Confidential, Chicago, IL

Responsibilities:

• Planned, designed and implemented SAN/NAS/DAS storage platforms at customer's facility to ensure full functionality according to specifications.  Reviewed performance reports and documentation from customers and field representatives, and inspected malfunctioning or damaged products to determine nature and scope of problem.
• Oversaw Installing, patching, tuning and performance monitoring for HP-UX 11.23 /Sun Solaris 9/10,
• Oversaw Installing, patching, tuning and performance monitoring Redhat Enterprise Linux 4/5, servers, and peripherals.
• Reviewed customer issues and repaired, recommend solution or replaced the faulty equipment.  Coordinated problem resolution with engineering, customer service, and other personnel to expedite repairs.  Provided on-site technical assistance to help diagnose and repair equipment.
• Maintained records of performance reports.  Analyzed reports of technical problems to determine trends affecting future design, production, service, maintenance processes, and recommended modifications to eliminate future problems.  Provide 24x7 support to Confidential . customers
• Provided a communication link between the customer and the company to help ensure that effective service was provided to the customer.  Provided team leadership and/or provided guidance and work direction to less experienced Field Engineers
• Implemented and configured Brocade, McData and Cisco SAN switches.  Configured and installed server Host Bus Adapters (HBAs) for Windows Server 2000/2003, Windows Server 2008, VMware ESX Server, Unix and Linux systems.  Diagnosed and resolved Fiber Channel SANs and connectivity.
• Support HP Serviceguard and Linux Clustered systems

System Architect 

Confidential

• Do pre-sales and technical implementations regarding the projects’ requirements.
• Worked closely with the customer to help define the desired system based on required functionality, cost, form factor, and performance
• Narrowed down the product selection to a system definition that will work and exactly meet customer expectations
• Built and maintained senior level relationships with customers and channel partners, owning all technical activities and communications with prospective customers, including training, product demonstrations, responding to RFP's, utilizing a home office with phone/email/collaboration tools or onsite
• Participated as a key member of the product team providing client feedback and requirements to the development teams in the form of business requirement and use case documents
• To position the products and make feasibility analysis makes presentations directly to the customer.
• Reported to senior management.

Unix / Linux / Storage / Backup Administrator 

Confidential

• Oversaw tuning and performance monitoring for HP-UX 11.23 /Sun Solaris 9/10, Redhat Enterprise Linux 4/5, servers, and peripherals.
• Monitored, troubleshot, and resolved issues involving Operation Systems and Clustered Systems Veritas (VCS) and HP MC Service Guard
• Monitor and maintain Oracle ~1TB 9i / 10g DB
• Administered workstation configuration and connectivity to servers, databases, and applications.
• Service management tool HP Openview
• Responsibilities as a Unix System Administrator include monitor and tune system to make sure of the optimum level of the performance.
• Support HP Serviceguard Cluster systems
• Backup critical systems with EMC legato networker, Veritas Netbackup
• Implemented and documented systems for high-volume production environment.
• Supported LAN servers, peripherals, network nodes, data warehouse, and enterprise management.
• Participated in on-call rotation to provide 24x7 technical support.
• Provided technical support for hardware, software, server, networking, and peripherals for ~5000 users.
• Keep a track of the appropriate software and upgrade the software packages.
• Responsible for the support of the moderately complex data and also helps in the design and configuration of system landscape.
• Develop and maintain the documents, library and procedural documents of the system.
• Interact with the clients to talk about the problems and request regarding the complex system issues
• Responsibility includes maintenance of the system by installing and upgrading the application packages.
• Install and configure the modem, routers, hubs and LAN terminal servers.

Unix System Administrator  

Confidential

• Oversaw tuning and performance monitoring for Tru64 UNIX, Digital storages / Linux workstations, servers, and peripherals.
• Implemented and documented systems for high-volume production environment.
• Monitored, troubleshot, and resolved issues involving operating systems.
• Administered workstation configuration and connectivity to servers, databases, and applications.
• Supported LAN servers, peripherals, network nodes, data warehouse, and enterprise management.
• Monitored and maintained Oracle 8i/9i DB
• Backup with Veritas Netbackup
• Service management tool BMC Remedy
• Participated in on-call rotation to provide 24x7 technical support.
• Wrote scripts for automation and information gathering using Korn /
• Provided technical support for hardware, software, server, networking, and peripherals for ~1500 users.
• Responsibilities as a Unix System Administrator include monitor and tune system to make sure of the optimum level of the performance.
• Keep a track of the appropriate software and upgrade the software packages.
• Responsible for the support of the moderately complex data and also helps in the design and configuration of system landscape.
• Develop and maintain the documents, library and procedural documents of the system.

System Administrator

Confidential

• Supported 100 total users in 4 locations as well as corporate office users.
• Performed desktop migration from Windows 95/NT4 to Windows 2000. provided technical support for corporate client/server systems.
• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.
• Administered all local and remote server backups