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Senior Consultant Resume

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Columbus, OhiO

SUMMARY

Information Technology Leader with unique expertise and talent in managing organizations to deliver outstanding effective and efficient IT solutions and services. Proven ability to creatively manage IT costs under all economic climates while raising technology value and improving customer satisfaction. Excellent leadership skills with a keen understanding of cultural and human factors, with global staffing experience. Builder of strong teaming, cohesive, customer oriented organizations.

CAREER CREDO:

It is all about the Customer, the delivery of exceptional Services and providing outstanding Performance with financial integrity and restraint.

Results - oriented, process-driven senior level IT leader with expertise and vast background in: multiple hardware platforms & operating systems; data center/host center management; infrastructure, operation, network & call center leadership; and skilled in change management, process improvement, quality assurance, business continuity planning, project management & ITIL certified.

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Senior Consultant

  • Independent contractor engaged to formally review and assess risk associated with the mission-critical data center relocations and consolidations. Provided insight, expertise and technical direction to the Lines of Business management, in order to achieve over-all migration objectives. Directly led the mainframe Operating Systems migration team.
  • Restructured professional systems teams at Chase to effectively manage the consolidation of 7 large scale data center
  • facilities into 2 centers of excellence located in Delaware.
  • Accomplished Data Center relocation and migration goals as planned and project was deemed a major success. Individually recognized as recipient of Major Contributor Award 2004.

Confidential, Chicago, IL/Santa Ana, CA

Vice President

  • Oversaw operations of three Confidential (two in Illinois and one in California). Controlled an annual budget of $30M in operating expenses as well as over $20M in capital expenditures. Managed a staff of 95 IT/Network professionals.
  • Directed the restructure and upgrade of an unstable data center environment at Fidelity.
  • greatly improving performance, client satisfaction and significantly expanding the capability for increased workload.
  • Led the restructure of the enterprise data center, so within six months, improved uptime from 96.5% to 99.99%;
  • significantly reduced troubled calls and dramatically increased customer satisfaction.
  • Built redundant host environment to service as capacity overflow and implemented a fully integrated IT DR plan. Implemented new metrics for accountability to boost technical call center response time.

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