­SUMMARY

Experienced Systems Administrator versed in implementation, maintenance, and troubleshooting of many different networked systems. Strong “hands on” technical knowledge of Microsoft Windows systems and software, as well as Cisco networking equipment including LAN, wireless, and security. Excellent interpersonal and communication skills with the ability to interpret complex topics. Ability to quickly build strong functional knowledge and thorough company knowledge.

TECHNICAL SKILLS

• Configure & troubleshoot LAN/WAN networks
• Setup/Configure routers, switches, and bridges
• Build & maintain PC/Server systems
• Network Design and related topologies
• TCP/IP Protocol and Subnetting
• Microsoft Load Balancing
• Terminating & building network cables
• System Center Configuration Manager 2007
• Wireless networks and Encryption
• Printers and Print/File Servers
• AD/DHCP/DNS/ADFS Servers
• Configuring ACLs/ECLs on Cisco devices
• VNC, VMware, Ghost, Office applications
• Windows 98/ME/XP/Vista/7 and Cisco IOS
• Punch downs and Patch Panels
• Configure, Maintain, & Troubleshoot Server 03/08

PROFESSIONAL EXPERIENCE

Confidential —Westminster, MD  

Systems Administrator

• Manage Lawson Server and Security system as well as API Time Clock and badge reader systems
• Manage and support cash register system
• Implement new application systems and upgrades as well as assist engineers in project decision making
• Provide secondary support for network upgrades and troubleshooting
• Implement a centralized desktop application management and deployment system
• Research and test new applications and develop project plans
• Lead Migration Project from Google to Office 365; Manage Office 365

Network Specialist

• Perform hourly and half - hourly system checks to verify functionality
• Verify and initialize daily/weekly required tape backups
• Monitor network traffic, exchange queue traffic, BES issues, SCOM alerts, and Orion Net Alerts
• Monitored CRAC temperature and humidity and Datacenter access
• Maintain a log of all checks performed as well as datacenter access and work performed.
• Troubleshoot general network issues, create and assign tickets to the appropriate specialist team, if needed
• Create change requests for any changes that need to be made
• Act as a backup to user service desk at night and in the case that the service desk is not available
• Maintain accurate documentation in tickets of all troubleshooting steps performed
• Initialize, update, and finalize all tickets for network outages, maintenance, and scheduled work that affect either the network infrastructure, or 2 or more users in any way

Confidential, Clarksburg, MD 

Advanced Applications Support Specialist - Level 3

• Upgrade, maintain, and manage System Center Configuration Manager 2007
• Implement Symantec Workspace Streaming and Virtualization with a failover design, as well as manage provisioning, package new software, and integrate provisions with Active Directory
• Manage and support the Footprints ticket system—integrate it with SCCM 2007 - Asset Intelligence
• Manage floating licenses on a triad, update and troubleshoot license, vendor daemon, and port issues
• Perform hardware and software installs, troubleshooting, and account maintenance in the Secure lab
• Provide support for applications such as the IBM Rational Suite, Electric Cloud, and many others
• Troubleshoot advanced applications and servers in a Windows Server 2003 and 2008 R2 environment (both physical and virtual - vSphere)
• Managed projects as well as assisted in upcoming project decision making and planning
• Research and test new products as well as setup development environments for testing

Confidential,  Baltimore, MD 

Network Technician- Night Shift

• Troubleshot T1, DS3, OC3, DSL, and Dial-up outgoing lines
• Troubleshot many different models of Cisco routers, Cisco switches, Anda and Hatteras Boxes, Windows Server 2003/2008 boxes, and also VMware ESX servers
• Troubleshot many different routing protocols including OSPF, BGP, EIGRP, and RIP
• Used System Center Operations Manager 2007 to run Windows patching on many servers
• Used Putty and SecureCRT to telnet and SSH into many anda boxes and Cisco router and switches to troubleshoot remotely
• Worked with Verizon/MCI and XO to do loopback testing on downed T1 lines and DS3
• Escalated tickets to proper personnel for application and database issues
• Escorted people in and out of the datacenter
• Migrated servers among racks and well as implemented cable management techniques

Confidential

 Help Desk Analyst 

• Answered Phone Calls and created new tickets for problems
• Routed Help Desk Tickets to appropriate personnel
• Uploaded a Ghost image from the Ghost Server for new systems being Deployed for use
• Performed a Quality Assurance Check on all new systems before Deployment
• Performed Remote Troubleshooting and Remote Software Installs for Clients
• Troubleshot, Replaced Parts, and Repaired Down PCs and Laptops
• Created new parts request orders for Clients or to replenish stock
• Reset Passwords, Unlocked Accounts, and moved accounts in Active Directory

Confidential —Westminster, MD 

Lead PC Technician

• Configured high speed wireless bridge to facilitate in-store system builds and updates
• Ensured Microsoft security patches were up to date on customer’s systems
• Removed Viruses, spyware, Ad-ware, and other malware from Customers’ Computers
• Replaced Defective hardware and installed drivers as well as any software needed
• Installed and Configured Windows Operating Systems; Clean installs and Upgrades
• Recovered Data off of Hard drives with logical failures
• Tuned-up Customers’ Systems, as well as diagnose issues & recommend upgrades
• Performed System Restores and Recovery from non-repairable errors and crashes
• Set-up Peripherals such as Printers, Scanners, etc. for Customers’ systems
• Selling and advising Customers on PCs, laptops, networking equipment, and many peripherals.

Confidential —Westminster, MD 

Help Desk (Internship)

• Setting up, troubleshooting, and repairing Printers, PCs, Cisco Switches, and Cisco routers
• Uploading a Ghost image and installing software on new PCs
• Swapping cordless phone extensions in VoIP system for telecommunications department
• Answered phone calls and sent work order to the appropriate personnel.
• Applied patches to PCs across the network by mapping network drives, SAN, and file servers
• Organized Cables under PC desks and in switch closets

Confidentia Westminster, MD 

Student/Lab

• Setting up, Configuring, and Troubleshooting the LAN Lab in the Technical Support and Networking Classroom
• Setup and Configured Cisco Routers, Switches, and PCs
• Troubleshoot Cisco Routers, Switches, and PCs
• Setting up Punch downs, Patch panels, and learned how to terminate and test Cat5e/6 Cables
• Designed network layout for 16 PCs, 8 Cisco LAN routers, 8 Cisco switches, and 2 Cisco WAN routers
• Supervised building of new network
• Installed and Set up Netgear 24 port switch in a different classroom for the tech center
• Made punch downs for wall outlets in classroom with Netgear switch