Administrator Operations Resume Union, NJ - Hire IT People

SUMMARY

Entry - level Linux System Administrator with significant experience as a Linux end user
Certifications: RHCSA, RHCE
Applications: Oracle VirtualBox, inSSIDer, WiFi Analyzer, Wireshark, MS Office 2013 Pro Plus, Good Mobility Suite, Microsoft Visio, and Acrobat Pro
Over ten years of experience as a telecommunications technician performing installation and maintenance, and customer education for major telecommunications service providers

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential,

Headend Technician, Norwich, NY

Apply knowledge of video technologies to plan and install headend equipment and cabling within a CATV headend
Perform node moves to assist customer with achieving return path availability and throughput objectives

Confidential,

Services Technician, Alexandria, VA

Applied knowledge of telecommunications technologies to plan, install, rearrange, and maintain network elements, drop wire, ground wire, network interfaces, routers, set-top-boxes, splitters, and inside wiring for residential and business customers
Met performance objectives such as installation and maintenance jobs per day, installation and maintenance repeaters, and customer experience, by using expert technical knowledge, paying attention to detail, and keeping the customer informed throughout the process
Communicated closely with supervisor, team members and other support staff to resolve issues
Performed WLAN site surveys to determine best channel and location for wireless router to ensure optimal performance throughout the facilities or residence
Configured computers, mobile phones, and tablets for network connectivity

Confidential,

Multimedia Services Technician, Glenn Dale, MD

Applied knowledge of telecommunications technologies to plan, install, and maintain premises wiring for residential and business customers
Performed expanded duties such as rearranging network elements in the fiber deployed areas
Trained newly hired technicians to reinforce formal training and to ensure successful performance in the field
Evaluated customers’ communications requirements and provided premises wiring solutions by utilizing expert technical knowledge and excellent customer service skills

Confidential,

Communications Technician, North Arlington, NJ

Applied knowledge of video technologies to install services from the tap to the network interface and various video termination points
Installed, rearranged, and repaired communications wiring to include drop wire, ground wire, ground blocks, terminating devices, splitters, and inside wiring

Confidential,

Customer Account Executive, NJ

Used the Remedy ticketing system to provide tier 1 help desk services to customers of the broadband product: troubleshooting network connectivity issues
Utilized excellent customer service skills to provide customers with an appropriate broadband product solution
Performed billing and posting of accounts

Confidential,

Administrator Operations,, Union, NJ

Managed the workload for the multimedia services technicians
Provided operational assistance to multimedia services technicians to ensure efficient workflow
Ensured trouble tickets were processed through the Loop Maintenance Operations System
Processed service orders to ensure the commitments on rescheduled appointments were met
Created ad-hoc reports using Excel to document process compliance

Confidential,

Multimedia Services Technician, Dunellen, NJ

Exceeded customer experience objectives by using expert technical knowledge, paying attention to detail, and keeping the customer informed throughout the installation or maintenance process
Promoted to the Administrator Operations management position in November 2000