SUMMARY

• Provides administration, support, maintenance and monitoring of all production and non - production systems, including the analysis, installation and support of patches, upgrades and performance enhancements.
• Performs monthly patch management activities across all environments.
• Reports all issues through appropriate channels and recommends courses of action for resolution.
• Monitor servers, network connectivity using SCOM, WUG
• Perform System Backups, DCPROMOS
• Troubleshoot Domain Controllers, Exchange Servers, Virtual Servers, CGMS and Cutters etc.
• Monitor NIPR and SIPR

TECHNICAL SKILLS 

Remote Helpdesk Support. RDP,Defense Message Systems NIPR and SIPR,Remedy (trouble ticket software),COMSEC Maintenance,Windows XP, Outlook, Excel and PowerPoint, Unix, Lotus Notes, Blackberry Enterprise Server (BES),

Teleprocessing and Telecommunications Center Operations,Peripheral equipment maintainer and monitoring,Software development, troubleshooting, system analysis, local network (LAN/WAN) and system administration, and automation information support

Cryptographic equipment and modems,Cisco routers, decision agents,VTC support,VOIP Support,SCCM,WUG (What’s Up Gold),SCOM,AWS ( Amazon Web Services),WUS,DHCP, LAN\WAN configuration,SQL 2008 R2,Team Foundation Server,C++ note,Documentum,Hyper V,Powershell

PROFESSIONAL EXPERIENCE

Confidential,US 

 Systems Administrator

• Provides administration, support, maintenance and monitoring of all production and non-production systems, including the analysis, installation and support of patches, upgrades and performance enhancements.
• Performs monthly patch management activities across all environments.
• Reports all issues through appropriate channels and recommends courses of action for resolution.
• Analyzes, logs, tracks, and supports application issues, pertaining to both COTS and custom code.
• Works alongside the development team in a supporting role to triage application issues, including the resolution of potential security vulnerabilities.
• Performs system and application level security scans, reports findings through the appropriate channels, recommends courses of action for resolution, and works alongside the necessary team members to see the finding through to completion.
• Assists with hardware and software installations and upgrades to ensure work is properly performed in accordance with company and government policy, using ITIL or industry best practices.
• Assists with the analysis and documentation of weaknesses across all Production and non-Production environments and provides courses of action for resolution.
• Employs configuration management best practices to ensure the production system baseline is maintained in a compliant state at all times.
• Ensures all configuration changes to existing infrastructure are in accordance with appropriate operating procedures, using ITIL and industry best practices.
• Implements and maintains security controls, works collaboratively with other Department of Labor IT security staff members, and continuously reviews new and changing departmental policies as well as external publications.
• Uses best practices to provide additional recommendations towards improving baseline system performance across both Production and non-Production systems.
• Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Confidential, US 

Systems Administrator

• Monitor servers, network connectivity using SCOM, WUG
• Perform System Backups, DCPROMOS
• Troubleshoot Domain Controllers, Exchange Servers, Virtual Servers, CGMS and Cutters etc.
• Monitor NIPR and SIPR
• Account Creations, DHCP, LAN/WAN connectivity, Admin accounts, Symantec updates, mail security and restores. Perform exmerges, and Mep Moves
• Utilize Remedy

Confidential,US

Server Engineer

• Demonstrated ability to design, configure, test, implement and maintain networked system server support activities, and ability to support application programmers working in that environment.
• Ability to provide technical and administrative direction for personnel responsible for systems, servers, and storage design, implementation, and operations tasks, including the review of work products for correctness, adherence to the design concept and to user standards and progress in accordance with schedules.
• Ability to evaluate and resolve system, servers, storage, and processing problems.
• Ability to design, configure and implement system, servers, and storage architecture designs.
• Ability to evaluate performance using hardware and software diagnostic tools.
• Participates in designing, planning and installation of new systems, servers, storage, and hardware. Evaluates changes for operational impact.
• Makes recommendations for approval systems, servers, and storage installations.
• Prepares mile stone status reports and deliveries/presentations on systems, servers, and storage progress to stakeholders, colleagues, subordinates, and end user representatives.

Confidential,US

Computer Technical Support Specialist

• Create and maintain exceptional customer values.
• Resolve technical problems and answers queries by telephone in support of customer computer hardware, software and network.
• Diagnose, identify, isolate, analyze and resolve technical problems and answers queries by telephone in support of customer computer hardware, software and network utilizing historical database records.

  Maintain and update records and track databases and documents actions effectively.

• Conduct phone support only, no desk side support.
• Resolve technical problems in a call center/help desk. Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.
• Support MS Windows VISTA, MS Outlook, Windows 7, XP and use Remedy.
• Support & install Lotus notes version 3.5, Adobe, ABSS, TMT, OCS, PKI Certificates, VOIP and VTC etc.
• Assist customers with network issues/access ( SIPR/NIPR),OWA, Juniper, Citrix, VPN, VOIP, Secure and nonsecure phones.

NOC Analyst

• Provides tier-one user and network support to resolve problems for customers.
• Installation of LANs/WANs and Communications Systems, (e.g., automated data processing equipment, networks, software, client/server configurations, LANs/WANs, communications, etc).
• Responsible for remote monitoring, troubleshooting and configuration of servers, including Blackberry Enterprise Servers.
• Responsible for accessing Active Directory, creating and managing user Accounts. Work with CA Unicenter and Remote Desktop.
• VTC support
• Monitor Networks/circuits, server and server rooms via Spectrum monitoring tool.

Network Support Technician

• Assisted in providing first-tier support and problem escalation for government client service offerings, network operations, equipment, and installations.
• Tier-one network resolution for customers.
• Supported all Windows network operating systems for government customer users.
• Maintained records on customer service requests and resolutions via Lotus Notes/Remedy and other electronic database systems.
• Set up requests for the field and responded, as appropriate, to all calls pertaining to the government client, as a first contact filter. Facilitated issue resolution through appropriate contacts within the organization.
• Followed the established administrative, tracking, and best practice procedures.
• Adhered to the client reporting requirements and standard operating procedures.
• Ensured appropriate security standards and procedures are employed.

PC Technician

• Installed Software and Hardware
• Responsible for the analysis, design, and Installation of Computer Based Systems
• Installation of LANs/WANs and Communications Systems, (e.g., automated data processing equipment, networks, software, client/server configurations, LANs/WANs, communications, etc).
• Provided technical and end-user training on computer hardware and application software.
• Performed systems analysis and plans tests to evaluate equipment performance, hardware capabilities and configurations.
• Conducted tests and prepares reports on findings and recommendations.
• Configured mail systems, system installation and configuration, printer systems.
• Performs direct technical work on projects.
• Selects and adapts plans, techniques, designs, or layouts.
• Reviewed, analyzed, and integrated the technical work of others.
• Coordinated with the SMS Project Manager, GSA COR, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters.
• Supervised other technicians and installs, operates, maintains, configures, troubleshoots, and repairs general purpose commercial automated data processing computer system devices, circuits, cables, components, software, and end-user devices, components, software, and connectivity.

Confidential Fairfax, VA

 DMS Administrator

• Operate and Monitor AMHS (Advance Message Handling System)
• Operate and Monitor MSG and Decision Agent,
• NIPR and SIPR side.
• Perform Courier runs to Capitol Hill Unclassified and Classified Documents
• Operate, monitor and troubleshoot ECGS (Enhanced Comm. Gateway System) circuits for PTC (Pentagon Telecomm. Center) and for Site-R (Raven Rock)
• Process message traffic, setup circuit altroute etc.
• Perform Daily Message Center Functions
• Operate peripheral equipment
• Perform Help Desk calls for Pentagon.

Confidential Fairfax, VA

 Systems Operator

• Operate and monitor PACS (pentagon advanced comm. Systems)
• Operate and monitor DMS and NGC (Defense and National Gateway Center servers)
• Process message traffic, setup circuit altroute etc…
• Operate a monitor ECGS (enhanced comm.. gateway system)
• Operate and monitor MFI, Decision Agents (NIPR and SIPR)
• Troubleshoot and monitor circuits on ECGS and PACS systems
• Daily Communications Center functions
• Operated peripheral equipment tape or disk drives and printers
• Identify and initiate escalation of critical incidents, performance, and capacity issues as required; execute Contingency of Operations (COOP) actions in accordance with local client policies and procedures
• Diagnose, track, and resolve all National Gateway routing problems and DMS non-delivery notifications with the objective of ensuring that all messages are delivered to all addressees

Confidential, MD

Comsec Specialist

• Operated PACS, computer terminals, processors, and associated COMSEC devices
• Performed network trouble shooting and problem diagnosis while working in a telecommunications center
• Monitored and controlled electronic computers, circuits, trunks, servers and all links to process business, scientific engineering and the data according to operating instructions
• Operated peripheral equipment tape or disk drives and printers
• Installed, operated, performed strapping, restrapping, Preventive Maintenance Check Service (PMCS) and unit level maintenance
• Processed message traffic with accuracy

 Stuttgart Germany

COMSEC Specialist

• Provided on the job training of troubleshooting techniques, loads, reloads, and updates on all computer systems and software for incoming soldiers, and DoD employees
• Supervised soldiers responsibly while working in highly classified telecommunications center with no security violations nor technicalities
• Briefed site managers on message activity, equipment status and mission intent on a daily basis
• Utilized Remedy software to accounting for all scheduled and unscheduled outages and restoration tickets within regulations in a timely manner
• Coordinated and performed cryptographic updates/reloads utilizing kyk 13, kiv 7, stu 111, fc 100 and ste equipment
• Operated Defense Message Systems (DMS) NIPR and SIPR using UNIX software.
• Expert of the Comm. Support Processor (CSP) and advanced message handling system (AMHS)