SUMMARY

Offer 16 - year career history with planning, implementing and integrating advanced Information Technology solutions to meet business, market, and customer demands. Solid expertise in administering, optimizing, and supporting network infrastructures under MS Active Directory environments. Specialized problem-solving techniques for multi-site and enterprise-wide Email administration, including email routing, anti-spam, anti-virus, and archiving. Experienced with implementing messaging, security, back-up/recovery, Active Directory, and remote connectivity solutions. Outstanding analytical, time management, communication, organization and problem solving skills; strategically manage time and expediently resolve problems for optimal productivity and improvement. Proven track record of effective interactions with management, users, team members, and vendors.

TECHNICAL SKILLS

Platforms: Microsoft Windows 7, Active Directory, Novell, RACF

Software: MS Exchange 5.5/2003/2007/2013 , MS Outlook 2000 - 2010, TAO Emc2, MS Office Suite, Veritas Netbackup, Vanguard RACF Administrator, Sybari Antigen for Exchange, Trend Scan Mail for Exchange, Compusven Eshuttle, IronMail, Novell, Hitachi ID Management Suite, Quality Center, ZVM RACF

Hardware: Servers, Desktops, Laptops

PROFESSIONAL EXPERIENCE

Software Specialists / Confidential, Columbia, SC

Member of the Data Security Team that establishes system access for new hire employees, maintain system access for existing user accounts, and removes access for employee terminations.

• Create and maintain Active Directory, RACF, and application accounts.
• Maintain access to network files and applications.
• Create and maintain mailboxes, distribution groups, public folders, and mail contacts on Exchange 2007/2013.
• Provide troubleshooting for break fix tickets in email, network access, and application access issues.
• Dispatch tickets to fellow team members for processing.

Key Projects and Achievements:

• Currently participating in the Hitachi Identity Management project creating test scripts for project testing and thoroughly performing system testing.
• Consistently process a high volume of access service requests with minimal errors.

Confidential 

Systems Engineer 

Member of the Information Security Team that administers, optimizes, enhances and supports the company’s Active Directory and email infrastructure, serving more than 21,000 users throughout the United States.

• Manage and support six MS Exchange 2003 and one TAO Emc2 servers, including mailboxes, permissions, public folders and distribution issues.
• Provide troubleshooting in messaging and network access issues.
• Evaluate accounts, while ensuring that security procedures comply with regulations established in the Sarbanes-Oxley Act (SOX). Also research, recommend and facilitate the deployment of new technologies and procedures into the organization to increase efficiency.
• Create and update training documents for users and Help Desk Operators.

Key Projects and Achievements:

• Routinely maintain LAN infrastructure, consisting of MS Windows NT/2000/2003 servers.
• Highly involved in day-to-day “evergreening” procedures for more efficient operations.
• Contributed to team effort that eliminated $80K in proposed vendor consulting fees by apprising management of major issues with an enterprise-wide realignment project.
• Personally provided input to Citrix Terminal Server engineers on common problem areas encountered by users, and recommended enabling/disabling features, leading to reduced Help Desk calls.
• Designed MS Outlook Instructional Documentation for the first level support team: This reduced second-level Help Desk tickets, or work orders, and expedited problem resolution.
• Recommended the development of documentation to address issues experienced by end users during the implementation of the realignment project, and executed other resolutions to minimize email issues associated with this initiative.
• Trained contractors on procedures to migrate Exchange 5.5 mailboxes to new aliases for the realignment project and facilitated the delivery of the project at $50K below budget.
• Participated in the migration from Exchange 5.5 to Exchange 2003.

Messaging Administrator, Confidential 

Security Administrator, Mainframe Technical Support Team 

• Managed and processed Mainframe access requests, and forwarded UNIX and MS Windows access requests to appropriate service provider.
• Analyzed, granted and monitored data file access and usage. Maintained and tracked SecurID Cards for remote users.
• Advanced to provide LAN, Messaging, Security and Back-up administrative services to Roadway Express as a member of the Confidential .
• Managed and supported MS Exchange 5.5 and TAO Emc2 email systems to provide messaging services to more than 9,000 national users. Analyzed and resolved all email routing issues.
• Assisted in administering and optimizing Active Directory LAN infrastructure.
• Executed tape restores and conducted tape management functions.

Key Projects and Achievements:

• Recipient of five Customer Satisfaction Recognition Awards for providing superior customer service.
• Nominated for “Employee of the Quarter” for managing mailbox migration efforts during Exchange 5.5 server upgrade project.

Messaging Administrator/Security Administrator continued….

• Recognized for accurately processing more than 900 monthly security requests, while consistently meeting Service Level Agreements (SLAs).
• Migrated users from TAO Emc2 platform to MS Exchange 5.5, utilizing Compusven E-Shuttle.
• Effectively wrote two articles for Company Training Newsletters to educate users on common Outlook client issues.
• Started as a temporary employee for Caliber Technologies and hired full-time within one year with Affiliated Computer Services.