Application Support Analyst Resume Queens, NY - Hire IT People

SUMMARY

Provides technical/administrative support for company ERP System,Navision, by:
Creating users and granting permissions
Investigating and troubleshooting user issues
Regulating daily job queue
Developing functions, reports, dataports, flowfields, and other user requests through C/AL coding
Supports Director of Logistics and Purchasing by:
Worked as On - Boarding Technician and provided technical support of the following:
Delivered digital media to partners via ftp client and web services
Migration of partners from current digital supply chain to new digital supply chain
Troubleshooting of product delivery errors through database analysis and manipulation
Creation of technical specifications for partner profiles

SKILLS:

Languages: C++, XML, SQL, C/AL

Operating Systems: Windows, Mac OS, Unix/Linux

Applications: Office: Word, PowerPoint, Excel, Access, Visio, SharePoint. Jira, SOAP, Salesforce,

WORK EXPERIENCE:

Confidential, Queens, NY

Application Support Analyst/Operations Analyst,

Provides technical/administrative support for company ERP System,
Creating users and granting permissions
Investigating and troubleshooting user issues
Regulating daily job queue
Developing functions, reports, dataports, flowfields, and other user requests through C/AL coding
Supports Director of Logistics and Purchasing by:
Creating simple to advanced AD-HOC reports through Microsoft Access and/or Excel
Automation of reports through creation of macros and modules
Maintaining and troubleshooting issues with Access databases through query manipulation
Assisting in warehouse duties such as picking, packing, and shipping items to customers
Accomplishing AD-HOC projects to streamline business operations
Performance of Network/Systems Administrative duties such as:
Server, Firewall, Antivirus maintenance
Creating users and granting/removing permissions through use of Active Directory
Email creation and support through Exchange server
Troubleshooting printer/scanner/copy machine and computer hardware issues
Installing and uninstalling applications for users

Confidential,New York, NY

Consultant

Worked as On-Boarding Technician and provided technical support of the following:
Delivered digital media to partners via ftp client and web services
Migration of partners from current digital supply chain to new digital supply chain
Troubleshooting of product delivery errors through database analysis and manipulation
Creation of technical specifications for partner profiles
Point of contact regarding technical aspects of current project
Technical skills involving current project consisted of but not limited to:
Knowledge of Unix commands such as directory navigation, VI editor, grep, and SSH
Execution of Perl scripts
Data mining through SQL query creation and manipulation in Oracle and Postgres databases
XML file quality control
AD-HOC reporting through excel