OVERVIEW:

• Extremely focused with an exceptional work ethic and a desire to contribute
• Strong attention to detail with the ability to produce top - quality results in deadline-driven environments.
• Skilled in providing quality service in a fast-paced and highly-visible department.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Microsoft Windows NT / 98 / 2000 / XP / Vista / Windows Server 2003 / MS Server 2008/2008R2, 2012 Windows 7; Installation, updating, migration, configuration, and maintenance;

BitLocker and BitLocker To Go: Direct Access; Mobility options; Remote connections; Manage disks; Performance settings; Backup and Recovery options.

NETWORKING SKILLS: Active Directory administration and design; DNS; DHCP, Routing, Remote Access; TCP/IP and troubleshooting network connectivity; Network Infrastructure; Directory Services; Windows 2003 Directory Services Infrastructure; Network Security and protocols; Network Settings; LAN / WAN topologies; VPN; VPC; UAC; Mobile computing. Knowledgeable of fiber copper color codes; T568 A and B Standard Cat5/RJ45 connectors.

HARDWARE: Routers; Switches; RAID; Hubs; Firewalls; Servers; Desktops; Laptops; Peripherals; Printers; Projectors; RAM; Hard drives; including application compatibility and restrictions.

APPLICATIONS: SAP; SQL Basics, Microsoft Suite including Access and Excel; Windows Mail; Microsoft Outlook with knowledge of PST file creation, storage, location, and archiving; Windows Meeting Space; Remedy Ticketing Software, Symantic ghosting software, Web based applications and proprietary software.

EMPLOYMENT HISTORY:

Confidential - Raleigh, NC

Systems/Server Engineer

Responsibilities:

The infrastructure of the bank consists of 630 windows based servers running multi-faceted programs and operations. A Large portion of these servers are located throughout the southeast at our branches. It is my responsibility to maintain the uptime and availability of these servers, and to troubleshoot and new or ongoing issues. Of the 630 windows based servers, 90% are virtualized using VMWare and Hyper-V. The current environment is always changing and we are in the process of cleaning up the infrastructure from previous bank purchases. Along with the windows based systems we have several hundred citrix servers.

I am also responsible as the onsite and Raleigh office administrator of the SolarWinds software. I am responsible for additions to the environment for monitoring through SolarWinds and for the daily monitoring and troubleshooting of the environment. I am responsible for the creation and administration of new servers on both the MS Server 2008R2 and 2012 platforms. I have recently been assigned and been taking care of the decommissioning of the legacy Confidential servers to include large share transfers and change control. I am also in the process of a complete AD restructure for the bank to include new group policy. I am assisting the responsibility of the backup environment using the InMage software. I have knowledge of and used the HP iLO and DELL iDRAC interfaces on a daily basis. I frequently us the Citrix Xenapp interface to monitor and assist with issues concerning the citrix farm and environment.

Confidential - Superior, WI

Systems/Network Engineer

Responsible for all MS server 2003/2008/2008 R2 maintenance, installation, creation and administration. Responsible for patch management for both servers and work stations. Administration and configuration of exchange 2010. Responsible for creation and proper administration of VMware stack to include new server creation, configuration, maintenance and upgrades. Share server management to include SAN storage administration and configuration. Print server management to include installation of new print devices and acquisition of new print devices. Responsible for hardware and software replacement and installation. Point of contact for all technology purchases. Responsible for DHCP and DNS administration. Serve as SME on Active Directory, Exchange, VMware and workstation maintenance and configuration. Responsible for all system backups and disaster recovery.

Confidential

SYSTEMS ADMINISTRATOR

• Responsible for daily administration of Exchange 2003/2007 and Outlook Web Access. Responsible for administration of Microsoft SMS, MOM and WSUS.
• Responsible for daily administration of Symantec BackupExec 10/12 and I have experience with both administration and setup of backup jobs using said software.
• Responsible for maintaining systems availability and performing regular maintenance on equipment and servers. Responsible for providing user and Microsoft Exchange account maintenance for over 5000 users.
• Excellent oral and written communication skills will several years in managing, analyzing and troubleshooting networks to include DOD/US Army domain level Microsoft Server 2003/2008/2008 R2 Operating Systems, Microsoft Windows XP/VISTA/Windows 7 Operating Systems, and Exchange 2003/2007 server applications.
• Experience in exercising DOD/US Military network security requirements, establishing security protocols and procedures, and maintenting network security. Demonstrated ability in troubleshooting system hardware and software problems to full resolution. Proficient using REMEDY trouble ticket system on an enterprise level.
• Extensive experience supporting both UNCLASSIFIED (NIPR) and CLASSIFIED (SIPR) networks.
• Proficient knowledge on installation, configuration and support of Microsoft Exchange 2003/2007 to include troubleshooting mail delivery problems, optimization of databases and maintenance procedures.
• Responsible for responding to Security Incidents (SI) wherein classified information is spilled over onto non secure networks. Responsible for identification, remediation and reporting of these information spills. Responsible for working with IA to resolve security issues and remediate possible security vulnerabilities.
• Knowledge and use of VMware 4.0/5 to include setup and administration of VSphere and VM Console. This includes the creation and administration of virtual servers and switches and the migration of physical servers and databases to virtual servers.

Confidential

SYSTEMS ADMINISTRATOR - LEAD/SUPERVISOR

Managed a team of network systems administrators. Established work schedules, maintained good order and discipline and ensured all subordinates are properly trained and perform assigned tasks. Reported directly to the Data Automations Supervisor and received direction from military systems managers. Performed all tasks of the systems administrator role listed below.

Confidential

SYSTEMS ADMINISTRATOR

Responsible for Enterprise-class Network. Ensured that the NIPRNET and SIPRNET servers were functioning properly. Ensured that proper security configurations and checks were run against servers. Performed routine maintenance on servers on a regular schedule. Responsible for troubleshooting all e-mail delivery or mailbox issues. Created and maintained distribution lists and public folders. Managed, maintained and upgraded the e-mail boundary servers. Managed the e-mail boundary queue to ensure that quarantined e-mail was sorted and either approved or deleted. Managed the backup systems for NIPRNET and SIPRNET to ensure the highest levels of recoverability of user and departmental data to include e-mail. Created, modified and deleted user and e-mail accounts on the NIPRNET and SIPRNET. Worked as able and as assigned on the planning, designing and implementation of new server systems and domain functions (Enterprise Administration and System Design). Applied IA and CM policies and procedures to all work activities. Performed group policy maintenance, changes and troubleshooting. Assisted with designing, overseeing the implementation and maintenance of server farm and all server-related

Functionality. Patched and tested workstations and servers with multiple deployment methods including WSUS and remote execution and LANGUARD. Maintained and administered file permissions, printer server maintenance, drive and printer mappings and permissions. Maintained and administered DNS and DHCP. Provided tier II/III support to Help Desk Technicians, and provided tier I support as needed.

Confidential

ADPE / SERVICE DESK LEAD

Over see and manage the daily operations of the ADPE department and the Service/ Help Desk. Provide expert guidance and assistance to help desk and ADPE personnel. Assist service members with daily tasks to include: troubleshooting system errors over the phone. Resetting passwords and updating accounts in Active Directory. Creating new accounts in Active Directory to include elevated rights accounts. Provide remote assistance when necessary, and advanced desktop troubleshooting. Use and administration of local Exchange server for email and account creation and troubleshooting. Use and administration of Remedy Incident management console. Installed and assisted users with the installation of approved software and hardware. Manage systems on US Government Enterprise networks to include NIPR and SIPR networks. Manage and maintain the local systems server running Microsoft Server 2008 R2. Manage and maintain current ghosting practices with updated information and images. IMO trainer for incoming and newly assigned IMOs to theater and sites. Cross-trained/assisted current site OSP personnel with fiber and copper installations and troubleshooting. Assisted with installations of fiber optic cable and copper cable in manhole systems. Assisted with fiber optic and copper cable on metal raceways. Punch block experienced.

Confidential

ADPE TECHNICIAN

Provide professional laptop/desktop support and customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Install, troubleshoot, configure and repair software issues for Windows XP, Windows 2000, and Microsoft Office 2000-2003. Troubleshoot and resolve network connectivity issues at the desktop level. Join computer workstations to the local Domains as required. Configure local PC connections to network printers. Perform custom TCP/IP configurations of desktops as required. Troubleshoot Outlook / Microsoft Exchange Server connectivity issues. Install other software as required by the customer. Other duties as directed by ITT management.

MAJOR JOB ACTIVITIES:

• Install, configure, and maintain DOD-approved communications software on government computers and configure the network to allow proper user access.
• Install and configure network printers.
• Responsible for both classified and unclassified computer system stability through the use of
• DOD-approved, Government-furnished operating systems and software.
• Join client computers to Windows NT, 2000 domain.
• Configure Microsoft outlook and manage personal folders in all versions of outlook.
• Install, configure, and maintain security software on military computer systems.