SUMMARY

Information Technology professional with diversified applications experience in Finance, Human Resources, Marketing, Retail, and  Human Services. Solid background in systems development and project managment. Excellent communication and presentation skills. Expertise includes:

• Recruitment and Team Building
• Business Unit Strategic Planning
• Project Cost Justification/Prioritization
• Operational/Productivity Improvement
• Vendor Management/Contract Negotiation
• Data Warehousing

TECHNICAL SKILLS

• Hired to lead the transition of the  Child Support Enforcement System  from the consulting firm of Accenture to the State. Recruited and hired a team of forty - five business analysts, programmers and production control staff in less than one year to participate in aggressive transition plan. With the transition complete in June 2005, annual cost savings to the State is $3.3 million.
• Responsible for all development, technical and production support for a mainframe system consisting of 3500 programs, 400+ DB2 tables, 370 batch processes and 430 online processes. The system distributes an average of $2 million in Child Support daily.
• Currently leading the team in implementing major State and Federal legislative initiatives.
• Led the development and implementation of the Query Interstate Cases For Kids  application, electronic communications tool used by multiple Child Support state agencies to share data. The data exchange is accomplished through a central government server where queries are received/transmitted to and from States’ web servers utilizing a State Services Portal 
• Designed and developed systems for ad hoc analysis and reporting, providing users, including the Governor’s office, with rapid access and improved accuracy of information on Tennessee’s welfare reform program.
• Involved in all phases of extract, transformation and load of data captured from the welfare and work and training legacy systems.

EXPERIENCE

Confidential,

INFORMATION SYSTEMS DIRECTOR ,Nashville, TN

• Hired to lead the transition of the Tennessee Child Support Enforcement System (TCSES) from the consulting firm of Accenture to the State. Recruited and hired a team of forty-five business analysts, programmers and production control staff in less than one year to participate in aggressive transition plan. With the transition complete in June 2005, annual cost savings to the State is $3.3 million.
• Responsible for all development, technical and production support for TCSES, a mainframe system consisting of 3500 programs, 400+ DB2 tables, 370 batch processes and 430 online processes. The system distributes an average of $2 million in Child Support daily.
• Currently leading the team in implementing major State and Federal legislative initiatives.
• Led the development and implementation of the Query Interstate Cases For Kids application, electronic communications tool used by multiple Child Support state agencies to share data. The data exchange is accomplished through a central government server where queries are received/transmitted to and from States’ web servers utilizing a State Services Portal 
• Responsible for all  Safeguard reporting including the State’s compliance with  security standards regarding the safeguarding of Information. Worked as a member of the Department of Human Services Security Oversight Team in developing agency security policies and procedures.
• Business requirements definition complete for a replacement system to be configured in a web based distributed server environment.
• Incremental modernization projects to be completed before the replacement system is in place include a Data Warehouse and a Document Management System.

 Brentwood, TN

• Designed and developed systems for analysis and reporting, providing users, including t with rapid access and improved accuracy of information on  welfare reform program.
• Involved in all phases of extract, transformation and load of data captured from the welfare and work and training legacy systems.

Service Merchandise, Brentwood, TN

• Developed project management tracking procedures that became the standard for the entire IT department. Provided consistent data to supply senior management with resource utilization statistics required for strategic project prioritization.
• Achieved operational efficiencies resulting in a 20% improvement in daily on-line systems availability. Dramatically improved year-end financial close by providing on-line inquiry capabilities during batch processing as well as improved planning and job scheduling.
• Converted twelve remaining Honeywell applications to Amdahl resulting in improved turnaround in nightly processing and reduction in monthly operating expenses of 45K.
• Presented, cost justified, and directed the development and implementation of Gift Registry kiosks utilizing touch screen technology and radio frequency scanning. This cost effective, user friendly system replaced the manual process of registering, providing a dramatic improvement in customer satisfaction. Further cost benefits were gained by using the radio frequency network for scanning in shipping, receiving and year-end inventory.
• Directed the development and pilot of self-service shopping kiosks utilizing touch screen, audio/video and imaging technology.

MANAGER, SERVICE SYSTEMS 

Nashville, TN

• Implemented new administrative systems including a Client Information System, Service Authorization System, and Management Reporting System.
• Defined and implemented standards for systems development life cycle methodology and quality assurance.