SUMMARY

Talented, knowledgeable Windows System Administrator who possesses an Active Secret Clearance combined with years of experience installing and managing multiuser computer systems and local area networks. Excellent academic qualifications including the receipt of three important certifications including  Security +, CompTIA A+ CE, and Microsoft MTA - Windows Servers Administration. Extremely professional with expertise in creating and supporting organizational webpages that drive company growth and support technical innovation. Experienced at providing customer support to clients and delivering completed work within strict deadlines. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline driven environments.

TECHNICAL SKILLS

Operating Systems: Windows Server 2008 R2 and 2012 R2, Windows 9x/NT/2000/XP/Vista/7/8, Windows Server 2003/2008, MS-DOS, Windows PowerShell.

Packages/Tools: Active Directory, Dell Laptop and Desktop, Tumbleweed/Active Client, SCCM 2012, VMware vCenter 5.1.

Software: Microsoft Office Suite, Remedy, Mobile Armor, McAfee Endpoint Encryption, Lotus Notes, Point-Sec Encryption, Group Policy Manager, Google Docs.

PROFESSIONAL EXPERIENCE

Confidential, Virginia

 System Administrator

• Built the eSLAM development environment, install the operating system, and promote the DC, AD, VMs, DNS, GPO, KMS, and WSUS.
• Efficiently maintain IP scope and system assignment.
• Ensure all necessary cable management documents relating to the operating system are current.
• Setup and manage NETAPP SAN, Active Directory, WSUS, ESXI servers, and VMs through the utilization of vCenter.
• Effectively manage and monitor all accounts for eSLAM.
• Utilized Putty for managing and configuring Brocade switches and NETAPP SAN.

 Migration Specialist

• Successfully migrated over 5,750 desktop machines and 250 laptops to Windows 7.
• Ensured the entire migration process was done through SCCM.
• Consistently verified all users were up and operational POST migration.
• Managed an average of 12 daily tickets in relations to the Windows 7 migrations.

 Migration Team Leader

• Professionally planned and executed the SOP for the Pentagon with their task of migrating to Windows 7.
• Efficiently worked to resolve issues with hardware and software from the migration.
• Setup new desktop and peripheral hardware to accommodate the migration.
• Cross-collaborated with the office point-of-contact to schedule and execute daily tasks required to complete the scheduled migration.
• Worked closely with the Federal POC and the PM to formulate a process to resolve the issues that arise with any massive migrations.

System Administrator

• Safely and effectively worked overseas in Kabul, Afghanistan on HQ ISAF for the Army’s 25th SIG BN.
• Effectively supported the warfighter’s with everything from the Tier I level up to the Tier III level.
• Created and managed users account for log-in as well as their email account through MS Exchange.
• Utilized BCM Remedy to accommodate the heavy volume of daily tickets to input.
• Utilized Active Directory heavily for management of user account and computers.
• Professionally answered the phone and offered expert Tier I support during the night shift.
• Imaged and prepped machines that arrived in country for immediate field deployment.

 Helpdesk Analyst 

• Created and inputted new user accounts.
• Imaged and prepped new workstations to ensure they were operating efficiently and ready to deploy.
• Expertly employed Remedy to update asset records and work daily tickets.
• Knowledgeably troubleshot clients Windows and applications issues.
• Created accounts for AD and Data Armor.
• Set up VPN and Mobile Armor.
• Successfully led Wi-Fi and Printer’s Refresh projects.
• Delegated tickets and work-stoppages to tier II techs.

 Data Recovery and Restoration Technician

• Managed and kept records of all data backup from users laptop and desktop.
• Utilized digital forensic tools and physical kits to recover data from damaged or dead drives.
• Replaced and restored users data to new HDD from old damaged or failed hard drives.
• Established a filing system for a physical hard drive library for retired HDD that may still have vital information on it.
• Migrated data from physical hard drive library to SAN.
• Break-fix damaged Dell laptops from motherboard to cracked LCD screen.

Server Integrator

• Install the operating system onto IBM servers.
• Install all required core software, features and roles.
• Terminated Category Ethernet and Serial cables for input/output devices.
• Mount IBM servers, Juniper switches, and Belkin KVMs to designated server racks.
• Implement cable management as required per DOD SOP.
• Ensure all finalized server racks are operational through testing and QA checklist.

IT Support Administrator

• Provided tier II desk-side support with minor tier III and tier I support.
• Built custom high end computers for the customer based on their job role.
• Manage software license for users computers.
• Kept records of company software and established a software library on a NAS.
• Provided troubleshooting support for hardware and software.
• Maintained weekly and month backup for users computer and local server.