OBJECTIVE:

• Certified Systems and Storage Administrator with extensive hands - on experience seeking a potential long-term Systems Admin position.
• Demonstrated ability to deliver and implement technical solutions to meet critical business needs.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008/2003, Exchange Server 2003, Windows 8/7/XP, UNIX, Linux

Technologies: Active Directory, Exchange, LAN/WAN, DHCP, DNS, WINS, VPN, SSL, Firewall, Virus Scanner, Load Balancing, Digital Signature, Storage Encryption, NetApp FAS 6000/3000/2000 series, Data ONTAP, WAFL, RAID-DP, Virtual filers, Snapshots, SnapMirror, Deduplication, Operations Manager, Protection Manager, Performance Advisor, SnapVault, OSSV, Veritas Backup, Dell PowerEdge server, E3 switch, routing, switching

Protocols: TCP/IP, UDP, LDAP, SNMP, POP, SMTP, IPSec, CIFS, NFS, FTP, SSL/TLS

Languages: Java, HTML, C++, C, Visual Basic, SQL

Applications: Norton Ghost and Anti-virus, Adobe Photoshop CS, MS SQL Server, MS Office Suite (Word, Excel, Access, Outlook, Visio, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Systems Administrator

• Support and maintain over 5000 Thomson One price servers that provide trading and real-time market data.
• Respond to, and resolve alerts from in-house monitoring system Monet to ensure all price servers and communication links availability 24 x 7. Dispatch and work with IBM or B-Line Field Engineer to perform troubleshooting and hardware replacement (PERC battery, RAID, RAM, etc.).
• Maintenance of TCP/IP WAN consisting of 3000 routers and Wide Area Links. Escalate with Telco vendors (Verizon, AT&T, Allstream) and run loop testing to isolate circuit problem. Coordinate with clients for Telco dispatch. Provide RFO (Reason for Outage) report to management and clients.
• Take initial calls from clients for Thomson One workstation and application connectivity issues. Collaborate, delegate or escalate to other team as appropriate with minimal oversight or assistances.
• Identify, track, troubleshoot and diagnose bandwidth issues to optimize real-time stock market data delivery. Provide recommendations, communicate effectively and follow through on solutions.
• Build price server with updated package and existing Network configurations. Guide Field Engineer in replacing server. Check server's communications by verifying tickers, symbols and processes.
• Troubleshoot printers that print confirmations of trades and checks. Add printer to print configuration files.

Confidential, New York, NY

Information Security Administrator

• Implemented a global deployment of NetApp DataFort encryption systems to protect sensitive data with secure access controls, storage encryption and secure logging. Ensured accuracy and efficiency of remote data backup in NAS and SAN environments.
• Collaborated on the design, administration and development of key management database. Extracted cryptographic keys from static keyset based on secure facility requirement. Imported keys into Lifetime Key Management (LKM) server.
• Created and distributed system recovery cards and two-factor authentication administrator credentials. Configured appliance and built image in a standalone network environment. Performed remote deployment over the network. Retrieved and imported SSL certificates into deployed DataFort.
• Provided technical support via ServiceNow ticketing system to 100+ Datafort environments globally. Activities included Access Management, Systems and Network troubleshooting, cluster integrity maintenance, keyset modification, data backups and restorations. Engaged Network, Storage, Backup teams and vendors to proactively resolve issues prior to production impact.
• Conforming to ISO 27001 requirements, managed and administered Entrust and VeriSign certificates as Certification Authority (CA) for e-mail clients, web servers and web browsers. Participated in ISA and Engineer group meetings regarding testing and functionality enhancement of enterprise CA.
• Issued certificates and performed certificate key recoveries on a 24/7 basis. Tracked and reviewed validity period of certificates. Reissued expired certificates or revoked compromised profiles, accordingly. Coordinated entitlement review. Manipulated Entrust root search base for easy queries.
• As a Subject Matter Expert (SME), efficiently provided support to a global community of over 20,000 users for all problems regarding registration and distribution of certificate processing. Activities included web server SSL certificate installation and renewal, support of email and file encryption client software, troubleshooting encryption issues for Outlook users, etc.
• Adherence to corporate Public Key Infrastructure (PKI) standards and polices. Developed project plans and streamlined deployment process. Incorporated in new staff training. Proposed and presented next-generation Data Encryption and key management solutions to upper management.

Confidential, New York, NY

UNIX/Systems Administrator

• Configured and delivered NetApp FAS 6000/3000/2000 filers to support bank’s NAS infrastructure.
• Collaborated with Project Managers and Storage Services Engagement Representatives to review capacity and DR requirements. Created Aggregates, Volumes, NFS exports and CIFS shares. Managed share and NTFS permissions, deduplication and compression. Setup SnapMirror for replication and disaster recovery.
• Continually assessed, monitored and mitigated technical issues that represent financial or reputational impact. Created change controls to address replication and performance issues.
• Engaged various teams to proactively resolve configurations and issues prior to user impact.

Confidential, New York, NY

Professional Services Engineer

• Installed, configured and supported NetApp storage controllers that serve Confidential user home directories, roaming profiles, shared directories and Video Surveillance. Helped customer define a high-throughput and high-growth NAS architecture for storage, backup and DR.
• Managed over 500 TB of storage. Provided support to a domestic community of over 12000 users. Performed daily monitoring and diagnostics using Operations Manager. Provided in-depth performance analysis and solutions to enhance application performance.
• Promptly responded to system failover and hardware failures. Ran diagnostics and cooperate with NetApp Technical Support Engineers on core file analysis. Coordinated between customer and NetApp Global Support Center on hardware replacement. Provided incident report and recommended new technical controls to improve system stability.
• Created installation procedures and Visio. Performed on-site installations and upgrades. Configured remote management interface (RLM) and virtual network interfaces (VIF). Assigned disk ownership. Configured CIFS and joined to Active Directory. Applied Group Police Objects (GPOs) to CIFS server.
• Backed up volumes and qtrees using NetApp disk to disk SnapVault backup. Backed up Windows servers, UNIX servers and VMware ESX servers using Open System SnapVault (OSSV). Managed backups and restores using Protection Manager. Generated utilization, chargeback and growth trends reports.
• Assisted with business continuity (COB) planning, capacity planning, and DR testing. Helped plan, design and execute regional data migrations (500+ TB) with zero data loss and minimal downtime.
• Performed integration testing for Data ONTAP upgrades, firmware and hardware upgrades.
• Served as company liaison on implementation requirements, recommendations, issues, questions and follow-up. Developed strong relationships with sales, delivery, and support teams to effectively and efficiently resolve customer’s challenges.
• Designed, implemented and supported NetApp data encryption appliance (DataFort) for customers like Merrill Lynch on a project basis.

Confidential,  New York, NY

Broadband Technical Support Level 2

• Provided technical assistance to Internet and digital phone customers in a timely and professional manner.
• Diagnosed LAN/WAN connections using Mac to IP tool, StormWatch and Cable Modem Information Tool. Identify troubled network segments through analyzing customer service patterns.
• Troubleshot network connectivity and email accessibility problems. Escalated the unresolved tickets to corresponding department. Coordinated and scheduled field technicians to service home cable connections.
• Generated 18 % revenue growth for company by actively promoting products and services to potential customers. Received high acclamations for efforts and diligence from managementz