SUMMARY:

Accomplished IT professional with years of experience in roles of increasing responsibility and technical complexity, utilizing a broad base of experience in numerous technical disciplines. Exceptional communications and collaboration talents facilitate an ability to lead and liaise effectively with diverse groups and peoples. A skilled leader with proven abilities in motivating teams to maximize productivity. Successfully implemented strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Easily adapts to new environments and is able to quickly learn and apply new concepts and methods.

• Leadership
• Team Building
• Operations Management
• Project Management
• Training & Instruction
• Mentoring & Coaching
• Multi - Tasking
• Vendor Relationship
• Oral Presentations

TECHNICAL EXPERTISE:

Operating Systems: Windows clients 9X/ME/4.0/XP/Vista/7, Windows Server 4.0/2000/2003/2008/ 2012 , Novell NetWare 4.11/5.1/6.5 , MS DOS 6.22, HP-UX 9, Linux 6.1/7.2, OS2

Hardware: Cisco 4000m/ 3900/3600/3000/1600 series Routers, Cisco 4000/3550/2900 series Switches, Riverbed (Virtual) Steelhead 250, 3Com & Netgear Switches, Hubs, Laptops & Workstations & Servers (HP, Dell, Micron, Compaq, IBM), RAID, SCSI, PBX (Mitel & Avaya), Polycom & Tandberg Conferencing Equip., Network Cards, Memory, Printers, Plotters, Scanners

Software: ZFD 3x/4x/6.5, Exchange 5.5/2000/2003/2007/2010 , Lotus Notes Client and Server R4/R5/R6, Blackberry Administration/Enterprise Server, Citrix Client, MS Terminal Server, MS Proxy Server, MS IIS Server, MS SQL Server 7.0/2003/2005 , WSUS, mySQL, SAP R/3 (ERP/MRP), WonderWare SCADA/PLC & AspenTech InfoPlus 2005, Bentley-Nevada, Rumba, Btrieve, ODBC, WireShark, Ethereal, Checkpoint FW-1, PIX 506E, HP Jet Admin, ONYX/Remedy, Veritas Backup Exec & NetBackup, McAfee AV, Right Fax, Symantec AV Ent. 8x, PC Anywhere, FrontPage 2003, MS Office Suite, AutoCAD 2006, MS Project 2003, Visio 2003, Suretrak 2.0 & 3.0, Primavera Project Planner (P3) 2.0 & 3.0, Webster & Pervasive SQL 7.0 & 2000, Acrobat X Pro

Networks/Protocols:  LAN/WAN, TCP/IP, IPX/SPX, NWLINK, NETBEUI, DLC, WINS, DNS, DHCP, SMTP, FTP, ICMP, TELNET, VPN, RAS, RIP, IGRP/EIGRP, MPLS, OSPF, VLAN, TFTP, RADIUS, QoS, Frame Relay, T-1, DSL, Fiber, OC-3/DS3, CAT5, Ethernet (802.3 i, u, z), Wireless (802.11 a, b, g)

Programming:  Visual Studio .Net, OOP, OOD & OOA, C++, C, Python, SQL, HTML, XML

PROFESSIONAL EXPERIENCE:

Confidential, Newark, DE

Network Operations Manager

• Managed network refresh (switches & firewall) performed by outside consulting company resulting in better network response.
• Researched a hosted VoIP solution to save money (25K) and provide better remote work access.
• Manage IT budget of 500K.

Confidential, Martinsville, VA

Systems Engineer

• Researched a cheaper offsite tape storage solution resulting in a savings of $4800 a year.
• Work with other team members to design and implement disaster recovery plans for all applicable areas of responsibility.
• Manage an IT budget of $750K for the MDT group.

Confidential, Martinsville, VA

IT Manager/CIO

• Lead initiative to outsource MS CRM which would save approximately 20K a year.
• Work with third part vendor to upgrade ERP and make use of new web client in MS Great Plains which would save approximately 30K a year.
• Re-configure switches with STP

Confidential, Sierra Vista, AZ

Senior Systems Engineer

• Participate on Change Control board to make recommendations for changes to policies and procedures in order to maintain rigid Change and Configuration management.
• Establishment of a standardized security policy for client and internal security procedures.
• Establishment of standardized procedures governing all aspects of the day-to-day operations of the data center.
• Establishment of IT policy regarding spillage of unclassified and classified data.

Confidential, Jackman, ME

Senior Network Administrator

• Managed a combined budget of $1M for the 8 sites.
• Responsibility for ensuring compliance with an established Service Level Agreement of 99.5% uptime for all hosted client systems.
• Special Projects - Perform any hardware or software upgrades/installations that cannot be performed during normal business hours.
• Regularly meet with all supported departments and obtain feedback on the level of service they are receiving, as well as recommendations on how we could better meet their needs.
• Analyze current capabilities and provide recommendations for enhancing these capabilities to facilitate and support growth within the organization.
• Interface with engineering groups to implement new systems and assume support responsibility for those systems as they go into production.

Confidential, Olathe, KS

IT Consultant

• Installed and configured a LAN for a small medical practice of 6 personnel, which provides health services to a community of 753 people.
• Ran CAT5 cabling, cut out drywall for flush mount wall jacks, and created drops for equipment. Installed NIC’s in PC’s and PCMCIA card in laptop.
• Installed and configured Active Directory, DHCP/DNS/WINS on a Windows 2000 server for a local setup.
• Installed and configured Veritas Backup Exec and a Lexmark network printer, which required installing TCP/IP printing and creating a new port with the TCP/IP address.
• To provide disaster protection, the server was configured with a RAID 5 array and an APC UPS (Smart UPS 700) was installed.
• Setup a small wireless LAN, which consisted of a Linksys access point and an Orinoco PC card in a Sharp notepad with Windows CE.

Confidential

Squad Leader

• Assisted in building local MI network and installing workstations and peripheral equipment.
• Assisted in setting up database to assess threat of our electronic signals.
• National Defense Service Medal, Army Commendation Medal, Army Achievement Medal, Good Conduct Medal, Southwest Asia Service Medal w/1BSS, Saudi Arabia-Kuwait Liberation Medal, Air Assault Badge