Rack Mount Server Verification Test Engineer Resume

OBJECTIVE:

System Engineer/Network Specialist/ Account Manager / Support Rep looking to secure a full time position by providing World Class Engineering, Project Management, Procurement or Support for both sustaining and pre - sales products and solutions.

PROFESSIONAL EXPERIENCE:

Confidential

Rack Mount Server Verification Test Engineer

Responsibilities:

Responsible for signing off on functional operation of rack servers for large scale projects (Bing, Facebook, etc..)
Ensuring cluster functionality is working as designed and all components updated and active
Delivery on time to POD location for successful customer satisfaction is a must

Confidential

Cell Tower Upgrade Crew Lead

Responsibilities:

Obtained NSN (Nokia Siemens Network) certification
Responsible for Cell Tower 3G/4G Radio, Antenna and Controller upgrades
Site verification and sign off to complete installations
Report completion data back to Nokia/Siemens

Confidential

IT Engineer for the Americas

Responsibilities:

Responsible for data structure analysis for Cloud Computing conversion to unified data center
Porting diverse email systems to a common platform for companies being bought by RG
Remote field hand instruction for usage of Citrix XenClient and/or folder redirection usage
Active Directory user management and configuration setup
Microsoft Exchange server user management
Project Manager for network upgrades and fiber backbone installs at multiple sites

Confidential

System Engineer/Project Manager

Responsibilities:

Pre and Post Sales Sustaining Engineering Support - Commercial Desktops 3LS
Work With Engineering Design Teams to Resolve Product Shortfalls and to Increase Product Functionality
Main Focus on Networks, both WiFi and Wired as well as Serial (rs232 connectivity with DEC VAX, Wyse and various HP and other legacy equipment) Communications.
ODM (Original Design Manufacture), Partner and Supplier Main Interface/Contact Driven By Product Issue
Team Lead for High Priority and Fortune 500 Company Issues
Saved Many Large Company Sales Deals by Finding Root Cause of Issues and Providing Timely Solutions
Held Weekly Meetings With Intel, Broadcom, Global HP Support Personnel and Others
Supported New Initiatives (Consolidated Client Infrastructure (Desktop Blade PC) & Retail Point Of Sale Solutions)
Lab Network Manager

Confidential

System Engineer

Responsibilities:

Product Issue Escalation Support - Desktops Level 2 Customer Service
Team Lead for Network (WiFi and Wired) Communications
Provided Network and Communications Mentoring for Call Agents
Setup and Replicate Customer Issues Escalated from Call Agents and Field Support Teams
Interface With Product Division 3rd Level Support for Product Issue Escalations
Lab Network (Wide Area and Local) Manager

Confidential

Product Specialist / Project Manager

Responsibilities:

Real Time Software and Hardware Support for Project Management Company
Provide Solutions for Issues Causing Project Delays & Excessive Costs for Fortune 500 Companies
Customer Onsite Presentations and Demo’s of New Software & Hardware Features
Customer Onsite System and Project Management Application Software Updates
Annual User Association Presentations

Confidential

Field Engineer

Responsibilities:

Onsite Turnkey System Maintenance for Fortune 500 Companies Using HP 1000 Series Mini Computers
Onsite System and Project Management Application Software Updates
New System Installations and Training
General Customer Support for Assigned Accounts

Confidential

Test and Assembly Technician

Responsibilities:

Receive, Unpack and Validate HP 1000 Series Mini Computer Functionality
Configure, Test and Burn In Customer Systems Before Shipping to Field Team for Installation
Configure and Test Processor, Memory, Hard Drive, Terminals, Pen Plotters, Printers, Power Distribution and Battery Backup Systems

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