TECHNICAL SKILLS:

Software: Windows NT - 2008/Terminal Server, VMware ESX 3.5, Microsoft OCS 2007, Blackberry Enterprise Server 4.1.6, MS SQL 2005, IIS, Windows 7, Citrix XenApp 5.0, Unix, AIX 4.1.2, Track-It (Helpdesk Mgmt.), Office 2003-2007, Crystal Reports, MS Exchange 5.5-2K7, Symantec Endpoint Security 11.0, Veritas Backup Exec, Active Directory, Wireless 802.11, Nortel Bus. Element Mgr, VOIP Cisco Call Mgr 4.2, Checkpoint Firewall, Cisco VPN, and Sonic Wall VPN.

Hardware: IBM RS 6000, Compaq, Dell, HP Proliant, Cisco, HP Mini Netbooks, Symbol, IBM Intel-based x series, Metrologic, and Activcard.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Delivery Mgr./Infrastructure Planner

Responsibilities:

• Oversaw and owned the technical (infrastructure) component of IS projects.
• Responsible for updating server patching windows for app/database clients.
• Worked with application teams to ensure resolution of infrastructure migration issues.
• Handled decommission process for outdated/unused server and storage infrastructure.

Confidential, Charlotte, NC

Systems Engineer

• Oversaw and owned the technical (infrastructure) component of IS projects, including management of vendor technical resources, monitoring work quality and status.
• Responsible for managing infrastructure inventory for entire application footprint.
• Worked as part of application team to ensure smooth transitioning of messaging and archival data for new 3rd party application migration into Banking system.
• Worked with vendors to ensure proper testing and functionality of 3rd party applications/tools.
• Performed test procedures and powers shell scripts for UAT servers in messaging environment.
• Ensured proper database, storage, VM/server decommissioning/reclamation for inventory consolidation.
• Handled/validated assignment of new storage to VMs replacing physical servers across application environment.

Confidential, Charlotte, NC

Implementation Engineer/Design Team Lead

• Designed, coordinated, developed, tested and implemented infrastructure migration solutions.
• Developed cost analysis for project hardware, software, and total expenses.
• Worked with Application Mgr./PM to determine infrastructure project design, budget, time estimations and procedures.
• Fulfilled Project Manager and Technical Subject Matter expert duties/responsibilities.
• Responsible for components of complex engineering and/or analytical tasks and activities.
• Provided guidance on infrastructure (RHEL/Windows OU, storage and server) expertise.
• Liason between business application team and technical subject matter experts for migration processes, decisions and testing.
• Influenced and directed activities of team related operations.
• Responsible for documenting and understanding the current environment for each design request, as well as accurate, timely delivery of project artifacts based on the Project Management Model.
• Worked closely with the Technology Project Manager, Product Management teams, Capacity Planning, and other technology SMEs in order to provide fully documented infrastructure technology solutions based on standard product offerings.
• Provided Subject Matter Expertise for Hardware, Platform (Windows/Unix/VM), Storage (SAN/NAS), Middleware (Tomcat/IIS), Load balancing (global/local) and Messaging infrastructure components.
• Generated, reviewed and updated design documentation using Microsoft Office Tools.
• Used the Six Sigma DMAIC framework for all design projects. 

System Support Analyst

• Maintained Windows 2003, Exchange 2003, MS System Center Config. Mgr. 07 and Citrix XenApp 5.0 server farm environment.
• Troubleshot Blackberry, Cisco VPN, Citrix and Exchange issues.
• Managed Symantec Endpoint Security console/environment for network monitoring.
• Installed/configured/tested Cisco VOIP phones and MS System Center for network users.
• Set up voicemail and call forwarding for users and groups in Cisco Unity voicemail system.
• Created edited user accounts for Exchange, Windows, Citrix, Blackberry, and Cisco VOIP system.
• Troubleshot server issues thru Power Shell.

Confidential, Charlotte, NC

Systems Engineer

• Maintained VMware VSphere, Windows 2003-2008 Intel, Exchange 2007, Linux Ubuntu 8.10, MS Sharepoint 07, Live Communications Server 07, Nortel Bus. Element Mgr, and Blackberry Enterprise Server 4.6 environment.
• Managed DNS, DHCP, Active Directory, Sharepoint, SAN, and Exchange Servers in a Virtual (ESX 3.5) environment.
• Installed/configured Windows 2008 servers on Active Directory network.
• Implemented VMware P-V (physical to virtual) migration and relocation of server environment.
• Managed group policies and security procedures using Power Shell for Windows network.
• Designed, tested, and evaluated networked systems to determine/meet compliance and performance requirements.
• Maintained security for network servers, pcs, wireless routers (WEP), and remote users.
• Installed Symantec Virus protection on networked servers and pcs for network security.
• Acted as a liason for firewall issues and MPLS router configuration changes to the networked infrastructure.
• Created security groups for file sharing, network access levels, MS Sharepoint access, and shared drive access in accordance to network policies and procedures.
• Monitored/troubleshot Sonic Wall and Checkpoint UTM VPN/firewall activity and configuration for network security.
• Managed Remote Desktop Server using Power shell.
• Troubleshot Exchange Server email transmission issues and mailbox permissions.
• Handled all account creations for exchange/active directory, v-mail/ext., and blackberry users.
• Main point-of-contact for all MPLS and wireless telecommunications for the company.
• Managed BES Server user account creation and enterprise activations for Blackerry phones.
• Saved the company $300K in annual revenues by implementing new standards, procedures, and plans for the wireless, conferencing, and MPLS infrastructure.
• Handled all wireless service accounts and equipment activations for cell phones and aircards.
• Managed all computer equipment for all corporate in-house users and remote field techs.
• Ensured proper deployment/imaging of servers, pcs and laptops for LAN/WAN users.
• Implemented new security standards for online account management of overall/structural wireless lines and devices.

Confidential, Charlotte, NC

System Administrator/Engineer

• Implemented policies and procedures for network users.
• Installed Windows 2003 Active Directory servers.
• Designed, tested, and evaluated networked systems to determine/meet compliance and performance requirements.
• Ensured proper deployment/imaging of networked systems for LAN/WAN users.
• Maintained VM Ware, Blackberry and Windows 2003 active directory servers/network.
• Maintained security for servers, pcs, network shares.
• Troubleshot any network or MS Exchange/Outlook email issues.
• Managed server backup and recovery operations.
• Installed/upgraded hardware and software operating systems.
• Troubleshot and repaired pc’s hardware, software, printers, and scanners.

Confidential, New Brunswick, NJ

System Administrator

• Provided technical support for Windows Active Directory servers and users.
• Monitored/troubleshot Windows 2003/VM Ware server configurations and network issues.
• Ensured proper deployment/imaging of networked systems for LAN/WAN users.
• Created and managed active directory/exchange user accounts, quotas and profiles.
• Designed, tested, and evaluated networked systems to determine/meet compliance and performance requirements.
• Troubleshot Lotus Notes email and network printer issues.

Senior LAN Support

• Migrated network using Active Directory Migration Tool from Windows 2000 to Windows 2003 and Exchange 2000 to 2003.
• Designed, tested, and evaluated networked systems to determine/meet government compliance and performance requirements.
• Troubleshot issues relevant to the Active Directory migration as well as the Exchange migration.
• Managed and maintained Win 2000-2003 servers, IIS server, and all Active Directory objects on domain.
• Provided email support for Exchange web access, mobile access, and desktop access.
• Created/edited user accounts while providing access rights to shares from Contol SA console.
• Administered back-up process for Wintel and SAN Servers (HP Proliant) and oversaw back-up tapes/drives maintenance.
• Ensured proper deployment/imaging of networked systems for LAN/WAN users.
• Trained site personnel on proper use of IT hardware/software in accordance to company policy.
• Assessed network performance; provided support for network and Outlook 2003 users.
• Oversaw and managed all IT equipment on site (pcs, laptops, switches, routers, servers, software, printers, fax machines, etc.)

Confidential, Norfolk, VA

System Support Coordinator/Systems Administrator

• Migrated NT 4.0 network and Exchange 5.5 users to Active Directory and Exchange 2000.
• Troubleshot issues in relation to Exchange email routing/delivery failures for Outlook users.
• Managed Windows 2K server cluster and load balancing for network users.
• Supported Citrix Metaframe Server 3.0 farm with published applications as well as VPN setup for remote connectivity.
• Implemented Checkpoint firewall rules and Cisco VPN site-to-site connections.
• Installed/configured settings and roaming profiles for Citrix published applications.
• Maintained Active Directory, DNS, DHCP, Exchange, Unix, and Citrix servers.
• Headed security procedures of backup, network files, and network activity.
• Created/administered user accounts/quotas according to policies and procedures for Unix, NT, Win2K, Exchange, voice mail, and Nortel PBX phone system.
• Liason for department supervisors and IT department for user training and application requests.
• In charge of computer inventory and rebuilds of all pc’s and laptops.
• Created exchange accounts, reconfigured Outlook settings and migrated data into new account.

Confidential, Washington, DC

Delphi Coordinator/Systems Administrator

• Liaison between sales staff and Delphi for designing and writing reports.
• Maintained security for database, MS SQL, NT servers/ terminal servers, backups, and intranet.
• Developed and coordinated staff training, according to policies and procedures on Delphi application and NT network security.
• Administered and authorized NT user policies, permissions, and user accounts.
• Installed/configured Citrix Metaframe XP 1.0 clients for remote access and LAN/WAN connectivity issues.
• Oversaw and managed all computer equipment on site (pcs, servers, printers, laptops, etc.)