SUMMARY

• Project Management 13 years 2/2010 MS SQL Server 2000 2 years 12/2005
• Network Administration 16+ years  Windows NT 4.0 / 2000/ 2003/ XP 13 years 
• Cabling / Server Rack building 3+ years 12/2009  Protocols, Routers & Switches 1½ year 12/2005
• Clustering 5 years 12/2009  Software 16 years 
• Novell 3.11 / 3.12 / 4.11 5 years 12/2001 Network & PC Technical Support 24 years 
• TCP/IP, WINS, DNS, DHCP 13 years  IIS 4 1 year 6/1999
•  Exchange 5.0 / 5.5 / 2000 3 years 1/2001 Tivoli / Legato / Veritas Support 7 years 3/2010
• Technical Trainer 4 years 12/2005  Outlook 13+ years 
• Computer Repair and Support 24 years * Lotus Notes 7 years 3/2010
• SMS 2 years 12/2005 VMware Management Console 3 years 03/2010
• Vantive / Remedy / ServiceCenter 6 years 3/2010  Director / Insight Manager / Patrol 5 years 3/2010
• Various Performance/Monitoring tools 13 years 3/2010  Data Protector 6.0 2+ years 3/2010
• Windows Vista 3 years *  Server Staging and Support 13+ years 

TECHNICAL SUMMARY

Twenty - four years of computer experience (beginning with DOS 2.1) including Project Management, Network Engineering and Administration, Helpdesk, email support using various applications, Sr. Tech Support, Systems Analyst; 1st-2nd-3rd tier level support, NT Backup, Exchange 5.0 / 5.5 / 2000, MS Outlook 97 / 98 / 2000, IIS 4.0, Internet Explorer, UNIX, QA, PC Anywhere, testing, technical writing, LAN/WAN Administration, PC design and hands-on building and upgrades of PC clones, and many other computers including desktops and servers; Designed, installed and configured Novell 3.x & 4.x, Windows NT 4.0, Windows 2000 / 2003, Windows 3.x, Windows 9.x, and other network operating systems. Seeking better knowledge and experience with  routers, UNIX and/or LINUX.

EXPERIENCE

Confidential,Atlanta, GA

Senior Windows Server Administrator

• Staged, configured and maintained 2000/2003/2008 servers within The Confidential Company and field sites
• Shared responsibility for monitoring performance issues and problems for all 1362 (plus) 2000/2003/2008 systems on-site and worldwide, the majority of the time being solely responsible
• Managed rollout of Data Protector migration from Veritas in all the field sites
• Provided Tier III support for clients throughout the Confidential enterprise on server issues that include a wide range of issues
• Took the lead on proactive Windows server system maintenance plan making sure hardware drivers were up to date
• Managed 300+ VMware servers through VMware Console which included maintaining and troubleshooting VMware issues, also managed  Blade servers using  storage which included boot-fromservers
• Installed software including Tivoli and Veritas Backup  Data Protector, LANDesk, to name a few
• Interacted with hardware and software vendors for timely resolutions to any issues not resolved by Tier I and Tier II support teams
• Monitored all onsite system backups for missed and failed backups connected to the Tivoli silo. Afterward, participated in troubleshooting any and all missed and failed backups through examining dsmerror.log file and then editing the dsm.opt file for the appropriate error (if necessary).

 Systems Engineer / NT Administrator

• Installed, configured and maintained NT/2000/2003 servers within the region
• Shared responsibility for monitoring performance issues and problems for all 247 NT/2000/2003 systems onsite and remote
• Project lead for  automation systems for 36 servers and numerous thin and thick clients using Terminal Services
• Provided proactive server system maintenance
• Setup Terminal Services on NT/2000 systems and maintained security for  users
• Setup and maintained Print cluster
• Maintained all print server administration on-site and provided off-site support 

 System Analyst / Sr. Technical Support

• Administered and maintained 48 Windows NT and Windows 2000  Exchange servers as a contractor for  with 80,000+ users in a mixed environment. Some of the servers were, bridgehead, and  gateway servers.
• Assisted Project Lead for Microsoft Exchange migration and account move/add/change and backup & restore activities along with managing software configurations to ensure maximum availability and reliability.
• Provided technical and operational second and third tier client/LAN support for all of Bellsouth supporting systems that included Windows (2000 Professional, NT Workstation, 95/98) as well as PC Office Automation Systems using Office 2000, Vantive, Terminal Server, SMS, and others
• Shared responsibility for cabling, rack building and mounting servers
• Analyzed and tuned servers to ensure optimal performance while supporting apps, system software and hardware-related problem resolution, including problem identification, cause analysis and resolution.
• Tested, planned and executed the process of software distribution and server-related upgrades (usually service pack releases
• Analyzed process for continuous improvement and reengineering of Exchange servers and related infrastructure through forecasting future utilization using the output of performance analysis and server usage in order to initiate and manage capacity plans in reference to future user migrations