SUMMARY

Solutions - oriented professional with more than 10 years of experience supporting and enhancing mission-critical information systems to meet business demands, seeking to apply expertise in real time event driven solutions while consistently pursue new knowledge, in fast paced, high pressured environments.

TECHNICAL SKILLS

• enterprise support groups to resolve L3 issues
• Ability to design and troubleshoot robust a DHCP and DNS system
• Establish relationship with vendors to upkeep relationship and propose potential cost saving plans
• Update existing management web tools written in perl, VB, C++, Javascript to new standard using C# .NET and HTML5
• Plan administrative projects with staying ahead of the technology standard curve in mind
• Evaluate and test new solutions in UAT environment

PROFESSIONAL EXPERIENCE

Confidential, System Admin Engineer

• Good understand of the complete life cycle of enterprise systems
• Utilize vCenter 5.5 to manage VMs and templates hosted on IBM HS20 and HP 3PAR storage system
• Manage and design VDI and VDI pools with VMware Horizon View Administrator
• Implement security policies and virus protection using GPO, Symantec Endpoint Protection, and TrendMicro
• Deploy scheduled security updates and patches to systems firm-wide
• Write scripted jobs and configure them using Control-M and Task Scheduler
• Predict system faults and tolerance level with tools such as vCOPs and custom scripted reports
• Create complex scripts to automate tasks, processes, and health checks using PowerShell
• Update existing management web tools written in perl, VB, C++, Javascript to new standard using C# .NET and HTML5
• Plan administrative projects with staying ahead of the technology standard curve in mind
• Evaluate and test new solutions in UAT environment
• Create detailed flowchart, diagrams and documentation for record keeping and cross-team knowledge sharing
• Implement remote office PCoIP optimization via GPO and Teradici Device Management
• Troubleshoot WYSE client and network issues using Teradici PCoIP Monitor, OPNET AppResponse and Teradici Session Statistics Tool
• Manage Active Directory Users and Groups schema, sites, and trusts, SSO, Group Policy and login script
• Configure file share permission, DFS, file replication and backups
• Maintain healthy Microsoft Exchange 2010 environment including Symantec Enterprise Vault, HubCAS and Unified Communication (Lync 2013, Jabber) servers
• Upkeep Blackberry Enterprise Service (version 5 & 10) database, servers and services
• Working knowledge of Cisco IronPort; for example Mail flow rules, content filters, Recipient Access Table, and Host Access Table.
• Familiar with Corporate Compliance software: Enterprise Vault Journaling, Actiance Vantage, Globanet Merg1, ProofPoint Chatter Archiver
• Virtualize applications through Microsoft App-V, Citrix XenApp and VMware ThinApp
• Ability to design and troubleshoot robust a DHCP and DNS system
• Experience with maintaining and querying SQL and Sybase databases
• Ability to troubleshoot complex Citrix XenApp issues and load balancing
• Configure proxy servers and Internet Information Service

Confidential, Consultant 

• Review ticket queue history, such as Remedy, Service-Now, BMC SDE, and identify problems to achieve 80%+ first call resolution
• Troubleshoot L1 and L2 hardware, software, network and market data applications incidents
• Coordinate with enterprise support groups to resolve L3 issues
• Deploy VDI clients for user to access virtual machines hosted on VMware platform
• Migrate users from Windows XP to Windows 7 in an aggressive timeline
• Diagnose remote errors when accessing internal resources through RSA, SonicWall and WatchGuard
• Generate weekly and monthly customized reports and dashboard for executive meetings
• Rebuild PCs and deploy application packages using SCCM
• Support trading desk applications such as Bloomberg, Reuters, and hardware
• Troubleshoot server hardware failures using iLO and Light Path
• Rewrite out-dated Standard Operating Procedures to keep quality of service at its highest level
• Propose new design and technology for environments to improve system response time and provide disaster recovery
• Sought out new vendors for existing purchasing items for competitive savings
• Perform hardware rack & stack and upgrades for desktops, laptops and servers

Confidential, Project Manager

• Establish relationship with vendors to upkeep relationship and propose potential cost saving plans
• Provided cost pricing analysis comparisons for maintenance support contracts
• Collected, reviewed and validated client legal entity / account documentations
• Interviewed for and maintained resource pools
• Oversaw Data Center consolidation and migration for Alliance Bernstein LLP
• Managed Server Break Fix team for HP / CitiGroup in seven sites spread across five states
• Led team that tailored in-house ServiceNow instance in anticipation of deployment projects
• Trained helpdesk technician on client SOW, SOP and related items in preparation to support new clients

Confidential, Field Engineer 

• On call 24/7 server hardware support  including troubleshooting and replacement of faulty system hardware with SEV1 SLA
• Performed on-site analysis, diagnosis, and resolution of complex desktop and printer problems for bank branches and offices
• Installation and swap of new servers, switches, printers, desktops/laptops and peripherals
• Provided solutions and work closely with contracted company in-house helpdesk analyst to resolve day to day activities
• Second tier support for systems related issues as reported by end-users in Netware and Windows environments
• WatchGuard Firebox and Cisco routers and switches troubleshoot
• Maintain accurate client network documentation
• Site observations done for proposals for hardware and application support
• Supervise five full time team members and part-time techs to ensure quality-of-service in all operations
• Manage ticket queue and create work load for each team member to ensure timely delivery of service

Confidential, Help Desk Support

• Perform research on new technologies for implementation in current working network environment
• Under supervision, carried out installation of network services and cable media in LAN
• Schedule and manage weekly backup of servers data to tape devices
• Execute deployment of pre-built Windows XP Professional images to public workstations via Remote Installation Service in conjunction with Symantec Ghost
• Design and tailor templates for Group Policy to fit the need of each Organizational Unit in Active Directory
• Administer and configure Windows ISA Server, to enable remote access Library Licensed Databases for students and faculty
• Monitor Event Viewer on servers for malicious activities and take appropriative actions
• Provide training to staff on software applications, I.E. Microsoft Office, Adobe Suite, McAfee and Symantec Systemworks, operating systems and Audio/Video Equipments
• Troubleshoot computer related problem through e-mail and phone calls
• Coordinate installations and updates of software on workstations
• Created child domain test environment where evaluations could be implemented first before deploying to production
• Troubleshoot Lotus Notes email issues