System Administrator Resume

SUMMARY

Analytical, service - focused, and motivated system/network administrator with history of delivering first class customer service; accomplished in information assurance, network/system administration, and desktop support.
Optimize network performance and up time through expert maintenance and administration of hardware, software, peripherals, user accounts, and security protocols.
Adaptive team player with excellent communication and collaborative talents; interface easily with customers and technicians to rapidly diagnose and resolve challenging technical problems.

TECHNICAL SKILLS

Routing and Switching upgrade Fiber Optic and Copper Cabling techniques Windows
Server 2003 Windows Server 2008R2 Windows 7 Windows Vista Windows XP Office 2003, 2007, 2010
Symantec Ghost 11.0 Remedy Action Request System Computer Associates Unicenter ticketing system
Dame Ware NT Utilities and Mini Remote Control MOSS 2007 and WSS 2007 Microsoft Management
Console Remote Desktop General Dynamics KG 175D Taclane Building and repairing Intel and AMD
based PC's and laptops CPU upgrade/installation Memory upgrade/installation Hard drive upgrade/
installation Video card upgrade/installation Power supply upgrade/installation CD/DVD upgrade/installation
Motherboard upgrade/installation RAID drive upgrade/installation

WORK EXPERIENCE

Confidential

System Administrator

Responsibilities:

Performed administration of user and computer accounts in Active Directory.
Maintained Command Post of the Future in a closed - network training environment using all ESX 4.0 and VMware software solutions consisting of 20+ virtual servers.
Knowledge of, and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in the network environment.
Configured desktop workstations and networking hardware to operate in a classified, closed-network, training environment.
Configured and monitored file and print servers for optimum efficiency.
Perform role based access security permissions on file servers.
Ensured all government systems and users complied with Information Assurance regulations and policies.
Participate in organizational planning and policy development, and deliver user technical training and support.
Troubleshoot PKI hardware and software within the network.

Confidential

Information Systems Technician

Responsibilities:

Supervised and managed IT systems and equipment and personnel.
Advised commanders and staff officers of the status of assigned systems and services.
Planned, installed, administered, managed, maintained, integrates, secures, and troubleshoot information systems and services.
Supervised and oversaw the planning and implementation of proprietary information systems.
Assessed and implemented information assurance and computer network defense measures.
Managed life cycle program of automated information systems.
Supervised and oversaw the implementation and use of electronic encryption keys on Type encryptors.
Ensured compliance with operational, administrative, and physical security requirements for government classified material.

Confidential North Charleston, SC

Network Engineer

Responsibilities:

Deployment of routers, switches, servers, and uninterrupted power supplies for a Top Secret classified network.
Responsible for design, configuration, and documentation of IPv4 address space, switch and router configurations, and network documentation.
Traveled to remote sites, deployed routers, switches, and server equipment at the customer site. De rack existing equipment and bring new equipment online.
Configure read-only and writable domain controllers, file and print servers, video teleconferencing equipment, plotters and printers for operation on newly installed network.
Create and manage Active Directory objects within the domain and site Organization Unit.
Image user workstations from bare metal using Windows 7 operating system. Troubleshoot aging hardware and repair as necessary.

Confidential

Help Desk / Communications Manager

Responsibilities:

Provided support by telephone and email for end users regarding issues with client machines, user accounts, security policies and applications on Department of Defense networks.
Advised senior leadership on application of technology and security, playing integral role as the only IT and communications support for entire the organization of 130 users.
Provided subject matter expertise for all IT and radio projects.
Repaired equipment using manufacturers' warranty support.
Developed IT asset tracking system for lifecycle replacement.
Experience with account creation and management, permissions, group and security policies, file share management, software installation, and disaster recovery.
Prepared oral and written reports for management.
Created logical and physical network diagrams to ease in troubleshooting and future expansion.
Troubleshooting technical issues, operating system, and installed software.