DIRECTOR OF INFORMATION TECHNOLOGY

Solutions-driven IT executive offering a strong balance between business and technical savvy. Possess a proven track record of 20+ years of experience successfully aligning technical resources with end-user needs and business requirements through skillful management of all IT operations. Leverage expertise in systems engineering and administration to develop, install, configure and maintain networked infrastructures and enterprise systems that effectively support the day-to-day operations of diverse organizations – most notably in the manufacturing, healthcare and government sectors. Capitalize on superior communication, analytical and troubleshooting skills to quickly diagnose and resolve business critical hardware, software and network issues. Build and spearhead top-performing technology teams and organizations, providing the strategic guidance, training and support needed to meet and exceed all expectations. Core competencies include:

• Technology Planning & Budgeting
• IT Project Management
• Systems Development Lifecycle
• Business Analysis
• Requirements Gathering & Analysis
• Infrastructure Design & Implementation
• Network Administration
• Customer Support
• Technical Documentation
• Troubleshooting
• End-User Training & Mentoring
• Communication & Interpersonal Skills
• Client & Vendor Relations
• Team Leadership

PROFESSIONAL EXPERIENCE

Confidential, Columbia, South Carolina 2010 –Present
Director of Information Technology
Managed the day-to-day IT activities for the cooperative . The IT department supportes 16 sites around the state. Cisco Voice over IP approx 250 phones. Windows 2003, Exchange servers. Managed and maintained the TW-telcom metro network, consisting of Cisco 8545 router, ASA 5510 firewall, and 3750 switches. Cisco IP Phones 7962, 7942, 7911 Wireless AP’s AIR-LaP1142N. Websense web filtering software. Approval IT software purchases. Managed VPN connections to Cooperative’s home office and between vendors for support. Call Manager 7.0, Unity Connect, UCCX. Symantec antivirus. Untangle Web filtering.

Financial Highlights:

• Reduced the cost of vendor support cost by training current staff members, and helping staff achieve Certification
• Setting/managing IT Budget
• Wrote Helpdesk software for IT department
•  Strategic planning of IT goals for the organization

Operational Highlights:

•  Project manager of the conversion of EMR Mysis Allscripts to new EMR System EHS across all sites.
•  Project manager for all connectivity, e-mail EMR access in new business additions.
•  Developed new Intranet/Internet website for the Cooperative (Microsoft expression 3.0)
•  Cisco Callmanager, Cisco Unity, UCCX, Management
• Introduction of Ipads to the health care Providers
•  Virtualization of EMR, Exchange, Dentrix, Visual Pharmacy server systems.
•  Developed disaster recover plan for organization
•  Configured WebVpn/client solution for users
•  Re-designed WAN/LAN infrastructure reduced monthly cost also increasing bandwidth between sites (metro-e)
•  Managing working relationships with vendors, (Infrastructure, copier, and software)
• Mentor staff members, assist staff members in further development IT skill set.

Confidential, Georgetown, South Carolina · 2007-2009
Director of Technology
Coordinate all day-to-day operations of the IT department tasked with supporting 1.5K+ users, 6K+ desktops, 780 laptops, 80 Novell NetWare 6.x servers, 20 Windows 2000/2003 servers and 173 Cisco routers and switches located throughout the district. Chair the Technology Standardization Committee charged with masterminding strategic plans to ensure IT alignment with end-user needs and functional requirements. Conduct buy versus build and cost benefit analyses prior to approving all technology requisitions for the district. Oversee the entire lifecycle of diverse IT development, implementation, configuration, conversion and upgrade projects to ensure the on time and within budget delivery of high-quality solutions. Hire, train and evaluate the performance of up to 25 staff members consisting of business analysts, database administrators, network and telecommunications engineers, system administrators and helpdesk personnel dispersed throughout the district’s 20 schools. Prepared and exercised full P&L management authority over an annual $1M+ budget.

Financial Highlights:

• Secured $3M+ worth of reimbursements for the 2007/2008 school year through skillful management of the government E-Rate Program designed to ensure that all eligible schools and libraries have affordable access to modern telecommunications and information services.
• Decreased WAN costs while increasing bandwidth for connections from 1.5Mbps to 100Mbps after converting WAN links from T1 to metro-E networks.

Operational Highlights:

• Minimized the risk of communications failure after devising and implementing a disaster recovery plan for restoring all of Georgetown County School District’s communications hardware and data.
• Improved wireless coverage by installing 20 to 41 wireless access points per school within the District Wireless Control System (Cisco AIR-LAP1252AG).
• Reduced the response time needed for technicians to close blackberry work orders after installing a Blackberry Enterprise Server and new helpdesk software that streamlined support operations.
• Championed a project to install, maintain and support Meals Plus (SQL) systems throughout the district.
• Successfully managed projects to upgrade the district’s technology infrastructure, including Cisco routers and switches, Dell workstations and servers.

Confidential, Kirksville, Missouri · 2006-2007
Director of Information Systems
Managed all aspects of the Information Systems Department to ensure the smooth and continuous operation of all systems within the hospital and remote locations. Set the strategic direction for the technology department and communicated regularly with IS personnel and hospital managers to ensure compliance with corporate IT strategies. Served as a key member of the Facility Compliance Committee tasked with ensuring adherence to corporate policies, internal controls as well as Sarbanes-Oxley (SOX) and HIPPA regulations. Collaborated with end-users throughout the organization to devise and implement IT project plans that effectively addressed their business needs and functional requirements. Oversaw the entire lifecycle of diverse IT projects, which involved designing, configuring and administering enterprise systems, network infrastructures and related components. Acted as Technical Helpdesk Lead in charge of quickly resolving escalated issues. Cultivated strong vendor relationships in addition to hiring, developing and monitoring the performance of 6 technical consultants, database administrators, network engineers and system administrators. Exercised full P&L management authority over an annual $800k+ budget.

Operational Highlights:

• Skillfully managed and supported all AS400 iSeries Backup Operations to ensure compliance with data backup procedures, disaster recovery plans and computer security (Evault) best practices.
• Documented the Hospital’s network infrastructure to accelerate the diagnosis and resolution of network issues.
• Expedited the resolution of open Blackberry work orders after installing Blackberry Enterprise Server and a new helpdesk system (Track-It) that streamlined technical support operations.
• Setup Northeast Regional Medical Center’s enterprise and select agreements with Microsoft and Novell.
• Successfully managed projects to install Telerad Server (Medweb), setup T1 connections for remote locations and rollout new PCs throughout the organization.
• Provided comprehensive IT training and support to 200+ employees at Northeast Regional Medical.

Confidential Kings Mountain, North Carolina · 1994-2006
Manager of Network & Computer Support
Oversaw all day-to-day network and computer support operations to effectively align technical resources with the manufacturing and distribution company’s business needs and functional requirements. Leveraged strong project planning and management skills to coordinate all IT development, budgeting and production activities. Conducted buy versus build analysis to determine the most cost-effective IT solution. Analyzed, qualified and negotiated purchasing contracts with ERP system and hardware suppliers. Recruited, trained and supervised computer programmers and network support specialists tasked with handling all design, installation, maintenance and customization efforts. Played a key role as a member of the SOX Team tasked with ensuring that the company’s network infrastructure met certified standards for cabling (TIA-568A/568B) and phone systems (Nortel). Instituted standard operating procedures in addition to specifying all system and project requirements to facilitate the achievement of end-user goals and business objectives.

Operational Highlights:

• Developed, implemented and tested EDC’s disaster recovery programs to minimize system and network downtime in the event of emergencies.
• Spearheaded a project to develop the infrastructure of EDC’s WAN, LAN and Messaging network – which used Multiprotocol Label Switching (MPLS) and T1s – to enable Internet access in all company sites located throughout North America.
• Streamlined the storage and retrieval of CD music masters after leading the successful design and implementation of WamNet subnets using HP SAN and 10 terabytes of storage space.
• Negotiated and setup enterprise and select agreements with Microsoft and Novell for EDC North America.
• Coordinated the successful set up of Active Directory and Blackberries for EDC North America.
• Successfully installed and maintained EDC’s production system database using Oracle, MS SQL Server; white carousel storage systems using FoxPro; manufacturing execution systems using WonderWare’s Intouch and Intrack products; as well as Kronos Time Keeper and Ultipro Payroll systems.

EDUCATION

Master of Arts in Information Systems Management (Coursework)
Confidential University

Bachelor of Science in Computer Science 
Confidential University

CERTIFICATIONS

Project Management Professional (PMP) Certification – In Progress
Cisco Certified Network Associate (CCNA)

TECHNICAL SKILLS

PLATFORMS: Microsoft Servers 2003, Microsoft Windows XP/Vista, 97, 95, NT DOS, OS2, Windows (95, 98, NT, XP, Windows 7 ), Windows Server (NT, 2000, 2003), Windows SBS,Novell (3.12, 5), Cisco (IOS), Linux (fedora) Active Directory, e-directory, Blackberry BES server. Call Manager 7, Call Manager Express, Cisco Unity Connect.

HARWARD: Network Servers, Desktops and Notebooks, Printers, Scanners, Wireless System. IBM 370 Systems, Iseries 520, LDAP server, Pix 501,506,515 Firewall, ASA 5510 Firewall Cisco 3845,3750,3550, 2950,4000, 1841, 5505, 6506, 6509 Routers/switches Cisco Wireless Aironet Cisco Air-lap1252ag, Cisco 1142agn HP Series SAN. Cisco 7962, 7911, 7942 Cisco VG202

NETWORKING: TCP/IP, IPX/SPX, NetBIOS/NetBEUI WAN RIP 1&2, OSPF, EIGRP, PPP, SMTP, SNMP, Cisco VPN tunnels, VLAN, Trend-Micro Web security Suite, TCP/IP, LAN; WAN; Telecom, Websense (internet filtering) Untangle. SCCP, MGCP, H.323, SIP

EMAIL: Microsoft Exchange/ Outlook, Lotus Notes (6.5), , GroupWise, GroupWise, Zen works Gwava (e-mail filtering).

Voice: Cisco Unity Connect, Cisco Call Manger, Call Manager Express, UCCX

WEB: Microsoft Front Page/Expression 2.0,3.0

LANGUAGES: COBOL, Assembly, PL1, Pascal, FORTRAN, RPGII, and SAS. PC Based C, Visual C++, Visual Basic, PC Cobol, Clipper, dBase IV, Fox-Pro, Microsoft Access, Visual Basic Scripts, PC-SAS.

APPLICATIONS: Personal Oracle, Microsoft SQL, Microsoft Word, Excel and Access, AutoCAD – Lite, Rumba, Windows 2003 Server, SQL 2000, MS ISA Server 2003, MS IIS, VERITAS Backup Exec, SQL Server, IIS, Server (2000,2003), Medical application Prosolv, Promed, Pixis, Symantec Antivirus, Symantec Backup, Norton Antivirus, McAfee antivirus, Ghost, Cisco VPN client, Adobe.

HELPDESK TOOLS: Track-it, School Dude, Everything Helpdesk.