SUMMARY:

• Over a decade of experience providing Dell and Lenovo PCs, Switches 2900s, 3500s, Cisco Routers Integrated, Cisco ASA Router configurations and Client/Server tech support for small to medium sized businesses.
• Experienced diagnosing. Troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
•  Provided desktop support for over 120 clients by phone or in person as needed to minimize down time for Administration for Children Services Child Welfare organization and Take ownership of user problems and be proactive when dealing with users issues.
• Planed and lead training sessions for new and existing clients as part of the Goal Team initiative; facilitate at least two sessions per month.

SKILLS:

• Experienced in providing support in Windows 7 Migration by using USMT tools.
• Managed all network hardware equipment, including routers, switches, PBX, Hubs, and UPSs.
• Proficient knowledge in Cisco Internetworking Operating Systems (IOS), Enhanced Interior Gateway routing Protocol (EIGRP), Open Shortest Path First (OSPF)and Border Gateway Protocol (BGP), VSphere and VMware
• Experienced supporting & configure Cisco routers and Switches, wireless architecture (WISM and 5508 based controller)
• Experienced supporting & configured Cisco ASA firewalls, VOIP Gateways.
• Configured Cisco router interfaces, ASA Router Firewall, Access - Lists, SMTP, SNMP, IP addresses.
• Implemented routing protocols IP, IPX, RIP, IGRP, Enhanced IGRP, OSPF and BGP and Cisco Routers WISM Console.
• Configured ROUTER ON A STICK, implemented layer3 packet Switching, VLANs and Trunking on Catalyst Switch.
• Configured Access-List, Access group, Access-Class, Line VTY, Telnet, IPsec, VPN, TACAS and AAA for securities.
• Experienced supporting and configuring Cisco VOIP Gateways, Cisco Data center 7K, 5K & 2K platform.
• Installed and configured device drivers, print drivers, network interface cards and Wireless Network.

EXPERIENCES:

Confidential, Philadelphia P.A

Network Engineer

• Setting up new PC, transferring customer s data and ensured customer new system is working to his satisfaction and maintained familiarity with all hardware and software supported. ( Client Wells Confidential Advisors )
• Assisted in maximizing company productivity by taking personal ownership/ responsibility for end users problems and overall satisfaction issues. (Client Wells Confidential )
• Assisted with planning, acquisition, tracking, maintenance, replacement and disposal of all enterprise wide desktop, laptop and software and set up Windows and Workstation initialization.( Client Wells Confidential )
• Migrated Windows XP to Windows 7 and Backup win7 on old Pc and restored it to new PC. ( Client Wells Confidential )
• Migrated Windows XP to Windows 7 using User State Migration Tool (USMT) with Automation Migration Kit (AIT) Scan State and Load State. (client Wells Confidential Advisors)
• Installed Windows 7 to an existing O.S. (Wipe and Load) and installed it in a new hardware (Side by Side) and copied over settings and Data and supported and maintained user account information including rights security, systems group and Active Directory and maintained, analyzed trouble shoots and repair computers systems, hardware and computer peripherals, documents, upgrade or replace hardware and software systems. (Client Wells Confidential Advisors and Bank).

Confidential,Philadelphia P.A

I.T. Field Service Analyst.

• Devices supported: Desktops, Laptops, Displays, POS Registers, POS Printers, Laser printers, Sig Caps, Digital Media Player, Transition Media Converter, Fiber cable jumper and pigtails, Access Point, Scan-gun, IBM system storage server N3240, Cable management, UPS Cyberex unit, Messaging and telephony Server ( Indyme), CISCO ASA 5510 series firewall and switches 2960s.
• Performed service repair or installation of company products including Systems Hardware, Software and PC s to client/ customer satisfaction.
• Provided technical support to customers on operational or maintenance aspects of systems equipment.
• Served as customer contact on technical and service related issues.
• Diagnosed mechanical, hardware, software and system failures using established procedures.
• Determined most cost effective repair/resolution to minimize customer downtime that increase Confidential  productivity by 70%

Confidential, Philadelphia P.A

• Network Systems Engineer (On call Consultant)
• Clients: Perfect Solutions Software City of Confidential ; Confidential
• Assigned and configured VPN groups for Remote Access to network.
• Integrated and assigned VPN group to domain controller and create VPN access group in Active Directory.
• Configured and assigned Static IP and open applicable ports
• Allowed Remote IPsec ASDM Access.
• Configured the Cisco ASA (Adaptive Security Appliance) to allow management access on an interface.
• Showed how to allow ASA, ASDM (Cisco Adaptive Security Device Manager) access on the inside interface, using either Command Line Interface (CLI) or the ASDM Graphical User interface (GUI).
• Configured IPsec VPN and SSL Web VPN technology to provide access to resources for remote users.
• Worked in a new project to install ASA Firewall CISCO Router and 2600s and 2960s switches that has been increased the security issue presented by the I.T manager by 99%.

Confidential, New Jersey

System Configuration Technician Consultant

• Clients: CompuCom Consultant with Walgreen, Ride Aid, Cisco
• Utilized knowledge of the Systems Development Life Cycle.
• Analyzed, tested, troubleshoot and evaluated existing network systems, such as L.A.N/W.A.N and internet systems or a segment of a network.
• Installed new hardware or software systems or components and ensuring integration with existing network systems.
• Tested computer software or hardware, using standard diagnostic testing software and equipment.
• Swapped out hard drives, break and fix Laptops, desktop, Printers and peripherals
• Performed network maintenance to ensure networks operate correctly with minimal interruption
• Maintained the network infrastructure and implemented new technologies and solutions.

Confidential, New York, NY 

Site Security Supervisor

• Clients: Dior Store, LVMH, Lacoste
• Backup video security disk for decision making.
• Implemented new security protocols for a better security systems
• Monitored and responded to security events.
• Assisted sales managers in resolving customer issues.
• I made decision with Managers from the back office computer desk for a better security.
• Suggested that a new security system be implemented to reduce theft at the store. The new system saved the company over $2millions through theft reduction.
• Leaded the implementation of clock - in/ clock-out system, which saves the company several millions of dollars per year.
• Maintained the security infrastructure and implemented new technologies and solutions.

Confidential,New York, N.Y

IT Support Specialist Consultant

• Clients: Rockefeller Center, Christian Dior
• Provided I.T. consultancy services to businesses in the New York City area.
• Configured TCP/IP networks, DNS, DHCP, RAS, and NTFS.
• Troubleshoot network issues
• Configured NFS and NIS, use NS lookup or research to check information in the DNS.
• Received general instructions for new duties from Advanced System Administrator.
• Integrally involved in seamless migration of 100 plus users from various local servers onto the main corporate Unix Server in aggressive two month time frame.

PC Support Specialist

• Clients: Administration for Children Services 
• Monitored and enhanced system performance
• Analyzed system logs and resolved system anomalies
• Managed user file system and provided support as needed
• Administer and lead a small site alone or assisted in the administration of a large larger site.
• Worked under the general supervision of a senior System administrator.
• Leaded several continuous improvement initiatives, one of which was to reconfigure the router system to increase the bandwidth by more than 60%.
• Implemented new I.T support, which reduced Help desk Tickets by 80% and increased response time by over 90%.