SUMMARY

• Determine priority of action and additional resources required, based on severity of service interruption.
• Provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services.
• Interact with field engineers, system administrators, core engineers, and transmission and RF staff regarding ongoing network activities and system outages.
• Ascertain compliance with security, safety, and environmental guidelines. Generate reports on network performance, trouble - shooting results, and routine maintenance of network elements.

TECHNICAL SKILLS

• Requirements Gathering, Systems Analysis and Design, Implementation, System Testing
• UML
• Microsoft SQL Server
• Methodologies (Booch, Coad&Yourdon, OMT, SSADM,SCRUM Developer)
• HTML
• Delphi
• Microsoft Office Suite
• Visio
• SmartDraw
• Windows XP/2000/03/08/7
• Remedy ARS
• Netcool
• SCOM
• RDMS (SQL, Access,)
• COGNOS (BI)
• Crystal Report
• Borland Paradox
• Fundamental understanding
•  UNIX, LINUX, Oracle, Sybase
• CRM
• Service - Now
• Nagios
• HTML
• Delphi
• Microsoft Office Suite
• Visio,
• SmartDraw

WORK EXPERIENCE

Network Operating Center Analyst

• Remedy Action Request (AR) system - used to submit, modify, and search records.
• Provide network and application monitoring using (Omnibus Netcool).
• Provide reliable technical support with no direct supervision.
• Monitor internal platforms utilizing monitoring tool (Omnibus Netcool ) and processes with no direct supervision.
• Strictly manage assigned deadlines such as maintenance window with no direct supervision
• Consistently access and read all NOC communications including shift mail, problem tickets, installation information and technical documentation to keep updated on operational activities.
• Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement.
• Consistently follow documented procedures and guidelines related to monitoring systems and platforms
• Work with technicians involve with proper maintenance and operation of telecommunications systems and equipment.
• Identify network problems, isolates root causes, and initiate corrective action.
• Determine priority of action and additional resources required, based on severity of service interruption.
• Provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services.
• Interact with field engineers, system administrators, core engineers, and transmission and RF staff regarding ongoing network activities and system outages.
• Ascertain compliance with security, safety, and environmental guidelines. Generate reports on network performance, trouble-shooting results, and routine maintenance of network elements.
• Monitor and manage communications during large-scale events
• Interacts with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
• Create accurate and detailed documentation to record resolution activities

Manufacturing Technician

• Identified potential capacity constraints and solutions while prioritizing product and tools.
• Audited inventories to ensure accuracy and monitoring area work in progress (WIP).
• Assistied the production supervisor and engineering areas to address bottlenecks and backlogs.
• Ensured that  scheduled screamers, hot lots, and priority lots are prioritized through the area.
• Investigated slow lot issues and monitoring the upstream and downstream effects on area workstations to eliminate missing queue times.
• Performed ETI (Equipment Tracking Interface) audits to ensure accurate tool logging.
• Send proactive communication of area changes to promote teamwork and utilize redundant tools to improve area efficiency.

Busines Systems Analyst

• Requirements Gathering.
• Entity Relationship Diagram  used to illustrate logical components of the database schema (complete enterprise level data) and  (application view of the data). 
• A document flowchart was used to display the flow of documents between organizational units.
• Created application prototype as a template of the system which included interfaces such as screens, menus, source documents, and reports. 
• Utilized Black box testing to test product.

Business Analyst/Technical Support

• Requirements Gathering, Analysis and Design for core business modules namely; Financial Accounting, New Business Underwriting, Existing Business, Claims, Accounts.
• Developed application that extracted and export Insurers details to the Motor Insurance Database  Developed application using Paradox for Windows and Delphi.
• Produced ad-hoc reports for corporate and staff using Crystal Reports and Paradox databases.
• Provided system training, maintenance, and Technical Support to 250 staff across 5 sites.
• Created user manuals and documentation for end users.

Technical Support

• Provided 2nd/3rd line hardware/software support to call centre.
• Provided system training, maintenance, and Technical Support to underwriters and brokers.
• Produced monthly and ad hoc reports for office managers, brokers and underwriters.