SUMMARY

• Extensive experience with Windows Enterprise implementation, which involves designing, planning, and configuring a large scale Network environment whose ultimate goals were High Availability (HA) and Disaster Recovery (DR) solutions which stood up to the requirements of a 24/7 operation.
• Experience configuring and setting up servers and configuring Active Directory and primary domain controllers. Experience setting up and administering users and computer rights in AD and setting up GPO. Extensive network administrative skills involving multiple operating systems (Windows 2000, 2003, XP, Windows 7, Windows Server 2008 R2, and various Unix - like operating systems), coupled with installing, configuring, and supporting Enterprise network servers and various wintel-based applications.
• Experience working with and supporting Exchange servers. Which include collaboration and supporting Blackberry (RIM). Experienced working with supporting Lotus Notes and GroupWise messaging solutions. Experienced working with and supporting Microsoft Office SharePoint Server (MOSS) which enabled users to create "SharePoint Portals" that include shared workspaces, applications and other documents accessible through a Web browser. This also involved administration of both these mail/application servers with "hands-on", 2nd & 3rd Level experience.
• Extensive knowledge and qualifications at supporting and maintaining large network environment with varied protocols (DNS, TCPIP, LDAP, DHCP, FTP, NDMP, etc) along with being responsible for maintaining smaller ones and network connectivity using Ethernet, Fiber, Token Ring, WiFi and at times VoIP for LAN technology .
• Experience working with Backup administration using VERITAS Netbackup, CommVault, backup tape management and Backup Exec.
• Experienced working with various storage systems; EMC, Solaris, NetApp, HP and Dell.
• Experienced with various Windows servers applications, which include using MS Clustering, Virtualization, VMware ESX 3.5, VMware Clustering, various Citrix products, Active Directory, web-based servers (IIS 5 and 6), SQL database, etc.
• Experienced working with and understanding the Change Management process which involved implementing updates, patches, and most importantly firmware updates (Altiris Server Management and SCCM for deployment),
• Experienced working in and for a Call Center for large network environments which utilized the latest monitoring tools whether MOM, SCOM, SCCM, and SMS or various other third party applications. Experienced working with BMC Remedy and ADDM. Familiarity with setting up MOM and/or vendor application for servers (HP, Dell, & IBM) which would monitor disk space, memory utilization, and other pertinent issues which could be a detriment to the network’s performance.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Systems Administrator 

• Work with remote administrators to provide Wintel "hands/feet" support for all Window servers supported b
• Perform remote administration, support and management of multiple Citrix farms utilizing Citrix Provisioning Services, EdgeSight and XenApp 5.0.
• Implementation and support with various applications using Citrix XenDesktop with Remote PC to secure IBM client's environments.
• Provide Windows/Unix/AIX/VMware System Administration and excellent service delivery for Windows/Unix/AIX/VMware servers including software, hardware, problem resolution, SAN etc with 90% support going with Windows servers
• Create change requests (RFC's), obtain approvals, and represent changes at CAB meetings Involved in installation, maintenance, technical planning, & upgrades of OS software as well as other software products required by the customer
• Lastly adhere to all standards & processes (esp. security, change, and problem management)

Confidential, Washington, DC 

Network Windows Admin

• Maintain and support the HHS agency for Administration on Aging (AoA) local network and web server environment to ensure virus protection, patch management and security configurations are tested, continuously monitored, and up-to-date according to Federal standards.
• Ensure the installation of software for continuous monitoring, securely configure and maintain AoA’s internal networking environment in accordance with Federal guidance.
• Troubleshoot connectivity and network service issues as they may arise.
• Install and maintain virus software and operating system updates and configurations as mandated by HHS policies and procedures.
• Install and maintain security certificates on web servers as required for secure access and communications.
• Coordinate network administration activities with the Office of the Secretary Office of Information Technology and Infrastructure Operations (ITIO) division as needed.
• Report on all activities at the Chief Information Officer level.
• Update the Network Operations Manual, incorporating server and network infrastructure, as well as configuration changes that occur.
• Maintain the AoA local network environment security configurations and associated security documents to ensure compliancy to the Federal Information Security Management Act (FISMA).

Confidential, Herndon, VA 

Systems Admin & Backup Engineer/Admin

 Consultant

• Supporting and installing Windows Server 2003 and Windows Server 2008 R2 servers, along with Unix and Linux servers
• Worked in an environment utilizing SCCM and SCOM for monitoring and deployment of updates and upgrades on servers throughout the organization
• Supporting and installing network services and various protocols, i.e. DNS, DHCP, SMTP, FTP, HTTP, etc
• Working as backup administration using VERITAS Netbackup for disk to disk backup and duplication to tape for offsite retention; along with CommVault 9.0.
• Also part of team working at migrating the entire network environment from VERITAS 6.0 and 6.5 to CommVault backup solution. VERITAS 6.5 are Unix platform along with CommVault master and media agent servers.
• Installing and configuring CommVault client on all servers ready for migration. These include Window and UNIX servers.
• Configuring and supporting various storage devices (NAS, SANS, and NetApp filers) using NDMP protocol and fibre channel.
• Configuring and supporting media libraries for backup solutions (VERITAS and CommVault) along with support VTL (virtual tape library).

Confidential, Washington, DC 

Server Engineer/Systems Admin 

• Supporting and installing Windows Server 2003 and Windows Server 2008 R2 systems utilizing an Altiris Deployment server to push preinstalled images
• Supporting and installing network services and various protocols, i.e. DNS, DHCP, SMTP, FTP, HTTP, etc
• Supporting various firewall security solutions the HSG environment; preferably Checkpoint and Forefront
• Configuring and troubleshooting IBM e-series server hardware
• Configuring and troubleshooting IBM DS3400 and EXP 3000 storage hardware
• Working with storage area networks, including zoning, LUN masking, etc.
• Diagnosing and troubleshooting server and storage performance problems, including the use of perfmon and other tools available, SCCM, SCOM, & MOM management applications
• Working in production environments where change management is utilized for updates and maintenance of servers and applications using also SCCM and ORION for deployment
• Worked with Citrix Virtualization environment (Citrix XenDesktop and XenApp) environment and with Microsoft Hyper-V

Confidential

Exchange Administrator/Specialist

• Assigned as a consultant working as an Exchange Administrator. Tasked with administering multiple clustered Exchange servers throughout the GE Corporate.
• Worked with Exchange System Manager on Exchange 2003 and 2007 along with Active Directory to perform 90% of daily work which was required.
• Duties included not only administrative tasks for Exchange but also maintaining and troubleshooting issues for Blackberry from the server-side.
• Another major component of this assignment is ensuring that daily backups are maintained for the entire Microsoft Exchange environment using VERITAS Netbackup for disk to tape backups and NTBackup for disk to disk.
• Tasked with performing various Exchange duties such as Exmerging, moving mail boxes, migration and creating and working with new and existing VBScripts and Powershell. Performed the mass migration of Exchange 2000 to 2003 and was part of the on-going implementation of a mass migration this year of Exchange 2003 to 2007 and ultimately to 2010. Periodically we are tasked with performing mass migration of mailboxes across the network involving multiple clusters for load balancing purposes.
• Tasked also with supporting and troubleshooting multiple Blackberry servers which setup using VMware Clustering. Supported various antivirus applications such as Trend Micro, Sophos, along with Ironport and Postini for spam filtering for our mail system.
• Lastly, tasked with participating and performing the Change Management process for all the servers and other pertinent devices such as storage units and possibly even applications. During this change management process, we would install firmware updates for devices, drivers, and parts and updates for applications and operating systems. Tasked with working in lab to test updates and/or upgrades such security patches and migration and utilizing SharePoint web portals for internal documentation resources. Also in lab and QA environment, we were tasked with working on servers for production utilizing DNS and various protocols for implantation and deployment throughout multi-facet and global network environment. All servers and our daily tasks are maintained, supported, and monitored through management applications specifically SCOM 2007 and MOM 2005.

Confidential, Atlanta, GA 

Call Center Specialist

• Contract position working in Detroit MI as Call Center Technician whereby 200-500 calls per day were placed, 30% of which are resolved by the first call.
• Worked with BMC Remedy Service Desk at resolving up to 60 kinds of password resets and other application support resolutions within in this call center environment. For calls that cannot be resolved, tickets were then created for Desktop Support team. Utilized Tivoli IDM as a mode of administration for network.
• Supported Lotus Notes, Sametime, Blackberry, and Outlook issues as they relate to the client-side. Supported Active Directory issues within various MS windows server platforms and in a multi-domain environment. Also handled network issues which related to DHCP, DNS, and other network services.

Confidential,  Buffalo Grove, IL 

Systems Engineer/System Admin

• Assigned as Networking Security Analyst functioning as high-level technical support to manage DHFS department-wide security administration for network accounts, directories, asset management, and system administration.
• This position also assisted in implementing the One Stop security processes in DOA/DET (Dept of Admin\Div of Enterprise Technology).
• Duties included using Active Directory and ConsoleOne for Netware as the necessary tools for network, Web and SQL administration; providing support via help desk ticketing system; and with using various SMS management solutions for remote access.
• Worked on numerous agency web sites which we used to access shared workspaces and documents, as well as other specialized applications and many other forms of applications from within a browser.

Confidential

• Assigned as a consultant to implement technical documentation and planning for a Business Resumption and Disaster Recovery project for Wisconsin’s Investment Board.
• Tasked with providing a comprehensive and detailed plan for business resumption in the event of a disaster. Include documenting each phase of setting up a new and identical environment whereby SWIB would be able to continue and perform the duties of its office.
• Duties included installing and configuring equipment (PC’s, printers, routers, hubs, and servers) and migrating entire network to a designated location in Madison, WI that would serve as the makeshift work environment for SWIB staff in the event of an emergency.
• Tasked with setting up hub, switch, routers, and with running cable for this mirrored network. This also involved migration of data from one central Data Center to another which was to be used in event of a unforeseen disaster.
• Tasked with reconfiguring multiple servers using Windows Server 2003 to mirror the existing environment which consisted of Wintel applications such as Web, Exchange, and SQL Databases along with domain controller and file servers and a hardware and software virtualization. Configuring and setting up network services for new environment to include DNS, DHCP, and other various protocols to mirror the existing LAN.

Confidential, Columbus, OH 

IT Risk Administrator

• Assigned as a consultant in the Risk Management & Compliance department as a Network Administrator and IT Risk Administration.
• Duties were to ensure the stable operation of the corporation users, hardware, and network connections. This included planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links.
• Tasked with analyzing and resolving end user software program and connectivity issues in a timely and accurate fashion, and, if needed, provide end user training.
• Extensive use of Active Directory and IDM to initiate a SSO method of administration for the entire network. This position was more or less a highly advanced help desk support role.

Confidential,OH

Server Engineer

• Consultant position as a Systems Engineer for ODPS whereby my responsibilities were to provide the necessary hardware, software, and services for implementation of the ATPS (Automated Title Processing Software) project which include replacing servers, tape library backup, UPS, and backup software for all 88 counties; upgrading server operating system to Windows Server 2003; upgrade and migrate the Oracle database; network reconfiguration (i.e. Active Directory, DHCP, DNS, LDAP, FTP, etc); upgrade to VERITAS Backup Exec version 10 and configuring the systems according to backup schedules rearranged; and lastly provide training to all county clerks upon completion.

Confidential, Columbus, OH

 Desktop Support 

• Worked on a Switch Project, which involves the deployment and upgrade of all users (approx. 10,000) to Windows XP. This involves also replacing certain users with new PC’s and upgrading the units which were still fairly new.
• Technology used in this process is both Ghost and PowerCast imaging software along with scripts which were created for this roll-out which lasted for six months. After the rollouts were completed over the weekend, the preceding days were designated as troubleshooting any issues which may have occurred during the rollout.

 PC/LAN Admin

• Maintain the LAN/WAN environment; responded to server and network problems in a timely manner; provided “help desk” via phone and ticketing system for the local and remote staff; troubleshoot PC, network, backups, firewall, and printer problems, which include, when necessary, print servers, and assisted users with any difficulties they may encounter; responsible for installation and maintenance of peripheral devices, including printers, Cisco routers, hubs, etc.; and lastly, maintain the e mail systems which included both Lotus Notes (v6.0), HP Palm devices, and Exchange clients (Outlook). Resolve outstanding Notes tickets/issues for 1,000+ Notes users. Handled 2nd Level Pre Production-, & Post-End User Migration Support of migration of GroupWise and Lotus Notes to Exchange.
• Troubleshoot Client installation issues associated with this mass migration. Setup and installed What’s Up Gold v6.0 to monitor and maintain network traffic and devices such as routers, servers, and network connectivity through a paging and alerting system. Fully accountable for maintaining integrity of Intranet, e-mail communications, SPAM relay prevention, virus protection, automated back-up and tape management. Extensive use of Active Directory to maintained administrative duties or other security concerns and extensive use of DNS, DHCP, and IP address assignment for supporting the network environment.
• Worked as a consultant for IBM at Chase Manhattan Mortgage  and administrator which I was tasked with supporting Wintel server-based applications for Chase’s home equity section.
• This position entailed configuring multiple High Availability (HA) solutions for Window 2000 and 2003 servers to be used as web-based and .NET solutions developments and designs (IIS 5 and 6 and SQL Databases) utilizing the best practices set forth using tools based on ITIL.
• We were also tasked with setting up a virtualization environment using VMware Infrastructure to consolidate physical resources, simplify deployment and administration, and reduce power and cooling requirements. These servers were used for the public domain and as intranet servers.
• Lastly, tasked with administering the health and well being of each Wintel server through the development and testing process and upon completion for production.

NETWORK/SYSTEM ADMINISTRATION

• Responsible for the day-to-day management of hardware, operating system, and system support software for all High Availability commercial Windows 2000/NT, AS400 and Linux Servers which included anti-virus management and updates and operating system patches using SMS whenever they are available.
• Configured, supported and maintained all Wintel servers whether on-site or off-site using remote access technology such as VPN, Dameware, Citrix, terminal service, or other remote access applications; and with local network utilizing various protocols, i.e. DHCP, DNS, FTP, SMTP, TCP/IP, etc.
• Tasked with setting up various SQL and web-based application servers to operate as Clustered servers in order to insure availability and failover. Interfaced in collaborative manner with a cross function of personnel consisting of engineers, developers, and customer service personnel on all Wintel database, application, and web servers, as well as assisting our external customers as needed.
• Worked with development and applications owners to specify and acquire the necessary hardware for commercial purposes. In charge of installing and maintaining the operating system environments and managing all backups for all servers using Veritas Netbackup and EMC and Clarion storage technology.
• Backup administration duties included maintaining a viable and reliable tape management system by rotating and coordinating offsite storage of tapes. Tape management was accomplished using the latest Veritas Netbackup application along with EMC products and solutions. Participated in designing fault-tolerant server configurations and installing and managing all system level proactive alerting mechanisms using third-party system management solutions such as Microsoft SMS, HP Openview, NETIQ, BMC Software, etc. Worked mainly on Dell, HP, and Compaq servers.
• Daily system administrative duties include creating/modifying user accounts and passwords; keeping a system log to maintain the health and well being of systems; maintaining security of hardware and software for server environment; and lastly, perform and administer daily backups. Assisted networking/communication group with hub, router and firewall issues.

Confidential

SR. PC LAN SUPPORT ANALYST 

• Handled PC/LAN support calls dispatched by first level helpdesk and from a designated in-house work queue. Provided project support with new PC/LAN technologies. Provided and maintained wired LAN technology with the use of token ring and re-wiring to Ethernet.
• Tasked with running cable from desktop to the hub. Provided assistance with software problems, email issues involving Lotus Notes 4.5 and 5.0 and the conversion to Microsoft Exchange 5. Before the migration to Outlook, I was tasked with providing 2nd/3rd Level Notes / Domino Admin Support.
• Installed and configured software applications as needed. In charged of rolling out new hardware whenever needed using the latest technology such as Ghost and/or like software. Troubleshoot remote issues with VPN and other forms of wireless communication. Participated in LAN/WAN scheduled outages and was on-call 24/7 when scheduled.