System Administrator Resume Woodbridge VA - Hire IT People

SUMMARY

Prioritize and schedule customer service calls. Record, track, and document the help desk request problem - solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Duties and responsibilities include daily operations, support, upgrades, and maintenance of the corporate LAN/WAN and field offices nationwide.
Provide customer support of clients in all aspects of daily operations as related to national support of customers for Inserts, (Immigration and Naturalization Service Easy Research Transmittal System), which STI wrote and developed to support mission statement.

TECHNICAL SKILLS

Software:Novell CNE, CNE, A+, MCSE-NT, Open Text (First Class), Microsoft Office, Lotus Notes (FAA Level 1, 2),Windows 95 thru Windows 7

Hardware:Hardware competencies include a wide variety of most OEM and compatible PC systems, terminals

Professional Experience

Confidential

System Administrator

Field incoming help requests from end users via both telephone and e-mail in a courteous and Professional manner.
Document all pertinent end user identification information, including name, department, contact information, asset information and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule customer service calls. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software. Install VPN Software, COTS.

Confidential

Sr. Desktop Systems Administrator.

Responsible for intake, documentation, First Call Resolution (FCR) of TASC's satellite facility ADP.
Install, configure, assemble, maintain, troubleshoot for in-house corporate computer networks consisting of level 1, 2 and 3 customer support.
Remote support of personnel off campus using utilities such as LogMeIn or TeamViewer or Cisco VPN for remote access to the corporate LAN.
Perform system updates (Tech Refresh) and upgrades of LAN hardware and software components, PC Migrations-Roll outs as required.
Arrange for loaner travel laptops. Hardware support for Dell, HP, Lenovo desktops-laptops, servers.
Conduct hardware acquisition recommendations. Install, configure, assemble, network infrastructure peripherals such as scanners, printers, create shares. Represent team(s) as liaison to the end users and customers.
Mentor and consult with team members and other organizations and vendors on complex issues.

Confidential

Network Engineer / Sr. Systems Analyst

Duties and responsibilities include daily operations, support, upgrades, and maintenance of the corporate LAN/WAN and field offices nationwide.
Provide customer support of clients in all aspects of daily operations as related to national support of customers for Inserts, (Immigration and Naturalization Service Easy Research & Transmittal System), which STI wrote and developed to support mission statement.

Confidential

Senior Network Engineer

Designed and implemented the technology architecture for the firm’s offering as an ASP.
Provided initial research and development in company initiative that was the first in the industry to push a security software suite down to the user’s desktop.
Led the technology team to implement a secure e mail offering with remote mail server operations.
Management and oversight responsibility for all client technical customer service issues.