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Senior Technical Services Professional Resume

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TECHNICAL SKILLS:

Software: 
  • Tivoli Network Manager IP Edition (ITNM)
  • Tivoli Netcool/OMNIbus (ObjectServer, WebGUI, Probes, Gates)
  • Tivoli Netcool/Impact
  • Tivoli Business Service Manager (TBSM)
  • Tivoli Integrated Portal (TIP)
  • Tivoli Common Reporting (TCR)
  • Tivoli Monitoring (ITM)
  • Tivoli Composite Application Manager (ITCAM)

Operating Systems: AIX, Linux, Solaris, Windows, FreeBSD, Cisco IOS.

Programming: JavaScript, HTML, DHTML, XML, XSLT, XPath, Bash, Perl (CGI, scripts and agents for ITNM), SQL, C++, MS Visual Basic, Java (wrote simple applications), DB2, MSSQL, Postgres, MySql, Oracle, Informix.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Services Professional

Responsibilities:

  • I extended previously developed correlation engine with principles of Root Causes and Symptoms management over different aggregation OMNIbus pairs and added possibility to manage the correlation engine by customer specialists using intuitive tools directly from event list.
  • In the solution correlation rules are managed via human readable statements which do not require programming skills.
  • In the project I led technically our service team in the engine implementation till the successful closure of the project in time.

Confidential

Senior Technical Services Professional

Responsibilities:
  • I developed fault management solution for our proposal in customer’s tender.
  • In the proposal I defined architecture which meets almost all of the requirements and explained event management approach.
  • The solution won and customer has started service project in accordance with the offered architecture.
Confidential

Senior Technical Services Professional

Responsibilities:
  • Developed and implemented network monitoring solution that suppresses Tivoli Monitoring Agent availability events by network topology root cause analysis.
  • Finally I reduced by 3 times list of events for operator analysis.
Confidential

Senior Technical Services Professional

Responsibilities:
  • My part was deployment monitoring solution for tracking chain batches and applications in Z/OS.
  • I developed and implemented service tree root cause analysis that allows customer to reduce number of events down to several for human analysis.
  • The automation decreased time to seconds of failing batch determination in complex chains.
Confidential

Senior Technical Services Professional

Responsibilities:
  • In condition of competition we had to demonstrate that Tivoli software is the best for customer.
  • My part was deployment of umbrella monitoring solution.
  • I formalized event management process and implemented solution that receives event flow from system monitoring and opens incident on root cause only automatically in Service Desk.
  • Customer has picked our solution up right at the time of demonstration.

Confidential

Monitoring group team leader

Responsibilities:
  • I managed technical team of cross - regional engineers and business partner to put in monitoring network equipment of all 7 filials. During my activity I moved monitoring operation to newly deployed system.

Confidential

Lead Systems Engineer

Responsibilities:
  • I led technical team for fault management implementation on MPLS network, servers and engineering equipment.
  • 99% of network equipment in Chelyabinsk points of presents was put on monitoring.

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