SUMMARY:

• Highly experienced information technology and technical professional with a record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.
• A builder of high - performance teams and a natural leader, mentor, and motivator who thrives in environments requiring a high-level strategist and a big-picture thinker. Award-winning team builder focused on growing revenues and elevating organizational productivity, efficiency, technical infrastructure, and security. Lead Systems Engineer with experience in Windows, Active Directory, Exchange, Blackberry, Linux, UNIX, Citrix and VMware system administration.
• Talented, results-driven, and versatile IT leader, with a record of success in implementations requiring an in-depth knowledge and solid experience working in administration of heterogeneous LAN / WAN environments, Cisco Core Switch upgrades, Citrix Server Farm and Server installation, VMware physical to virtual migrations, SAN Switch upgrades, and miscellaneous server upgrades using HP hardware.
• Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any management team, able to function in any role necessary to ensure project success and on-time integration.

TECHNICAL SKILLS

Networks: Local Area Network (LAN) / Wide Area Network (WAN), communications, administration, information exchange systems, and maintenance. Skilled in managing user support environments and accounts in Windows Active Directory 2003, 2008 R2, HP-Unix System v11; proficient in X.25, TCP / IP, 802.3, Ethernet, FTP, Telnet, SNMP, IPX, and T1 / T3 Connections.

Hardware: HP Servers (BL 460, DL 380, 385, 560, 580, 585, and HP Blade Server lines), Cisco UCS 5108, Cisco Hubs and Switches (4500 and 6500 series), Brocade 3800, Silkworm3900, Netapp, HP MSA 1000, EVA 3000 and 4000 series, Hitachi Thunder 9200, 9500 Series, EMC Clarion and Symmetrix, ESG80 Storageworks Array, and HP 9000 Servers.

Software: Windows 2008 R2, Windows 2003 Server, XenApp 4.5, 5, 6 & 6.5, XenDesktop 5.6, 7, VMware 3.5, 4, 4.1,5 and 5.1 Microsoft Hyper-V, Microsoft SQL 2005 and 2008, Exchange 2000, 2003, 2007 and 2010, SMS, SCCM 2012, BigFix/Tivoli Endpoint, Mcafee / Symantec Antivirus, Office Trend, Avamar, ArcServe, Netbackup, ITCM DSMe, Bindview, Configuresoft, EventTracker, Trellisoft, HP Insight Manager, Tivoli, Footprint, Remedy, NetCool, Infovista, HP Openview, Microsoft Operations Manager 2005 and System Center Operations Manager 2007, Configuresoft Enterprise Configuration Manager, Sun Solaris, HP-UX v9, 10, and 11, Linux 5.x-6.x, Unix Shell Programming, EMC PowerPath, SRDF, EMC Control Center, Hitachi Resource Manager (DAMP), Microsoft Office XP, 03, and 07, Microsoft Outlook 2003 and 2007, Microsoft Internet Explorer 6-9x, Reflection X, Informix, VISIO, and HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

System Administrator

• Manage AD, Server and virtualization environment.
• Collaborate and act as lead liaison between company and Government Confidential managment branch.
• Manage teams of technical staff to effectively deliver top tier management services to a variety of end-users.
• Monitor and perform maintenance on Exchange, Blackberry Enterprise Server 5.02, Microsoft SCCM 2012, and Hyper-V server administration.

Confidential, Bethesda, MD

Citrix Consultant

• Designing and providing consultant services on a XenDesktop 5.6 deployment at USDA, Food and Safety Inspection Service to support 2500 desktops/machines for users who primarily work remote.
• Services would include creating network designs, providing architectural diagrams and documenting new environment from hardware and software perspective.

Confidential, Washington, DC

Sr. Citrix Engineer.

• Responsible for maintaining Production and Lab Citrix Farms, 300 plus Xenapp servers, 60 Xenservers, 4 Netscalers and several Web Interfaces that support the GSA 10,000 plus user environment.
• Published and streamed applications upon request and provide VPN, server and general network support.
• Configured and architected new solutions for GSA internal and external customers using advanced streaming and or silo configurations.
• Created software packages using CA ITCM-DSM Explorer to deploy to Citrix Servers.
• Provided daily metrics using Netscaler Command Center and Citrix Edgesight to report Citrix usage in terms of logons and application launches.
• Monitored system performance and troubleshooted failed services and used custom vbscripts and citrix command line tools to automate routine maintenance and health checks.
• Troubleshooted application and access issues with customers and applied necessary updates and hotfixes to server environment.
• Upgraded\Built and or migrated Xenserver and Xenapp servers from installation to production using established templates and procedures.
• Supported various teams (application, database, test) by providing hardware/software support at the Operating System and network.
• Coordinated activities such as code staging and deployments with various internal/external stakeholders, including government agencies and data centers.

Confidential, Washington, D.C

Lead Systems Engineer

• Established procedures for maintaining user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment.
• Built and configured ESX 4.0 servers and subsequently built vm machines from standard iso images and templates. Managed and monitored the vmware infrastructure (as well as Red Hat Linux) using VI and vsphere client and performed maintenance as required.
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Troubleshooted and resolved complex system hardware, software and communications problems; creates shell programs and utility scripts; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes.
• Participated in technical research and development to enable continuing innovation within the infrastructure.
• Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
• Recommended and directed software changes and updates to keep department systems up-to-date. Monitors any software changes.
• Provided user support and conducted user software and hardware training to formulate technology solutions and ensure the effective safeguarding and sharing of enterprise data.
• Evaluated requests for hardware and software; researched and recommended solutions to technology needs, compatible with the client's technology architecture and infrastructure and resource constraints.
• Performed and/or overseen daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performed and/or overseen daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Engaged and interacted with user departments regularly to identify computerization needs and determines how the desired results can be achieved. Analyzes existing systems and programs and develops or recommends new systems or modifications to existing systems.
• Conducted periodic systems audits, executed software updates, cleaned up and performed routine systems admin functions.

Confidential, Hanover, MD

Senior Technical Analyst / Manager, Hanover Call Center

• Configured and built Citrix Farm and VMware ESX environment from the ground up using standard iso’s based on established standards and procedures.
• Migrated 1400 plus PC users to HP Thin Clients(published server desktop) supported by a Citrix server backend
• Managed SAN and backend storage for Citrix and File and Print environment using HP EVA 3000 and (2) Brocade Switches.
• Upgraded Citrix 4.5 Presentation Server to Citrix Provisioning Servers and reducing server count to half allowing organization to save money and return hardware for credit dollars from HP.
• Configured and setup Xendesktop in a lab environment for 20 test users leveraging existing Xenserver environment. Tested deploying and managing desktop images and pushing updates as required to complete proof of concept.
• Setup and configured switch zoning, and LUN configuration for all File Servers and modified as necessary. Was also responsible for upgrading, patching and applying updates as necessary and grew LUNs and storage space as disk requirements were warranted.
• Managed Solaris\Unix server used for ACD and call center reporting.
• Built and configured ESX 4.0 servers and subsequently built vm machines from standard iso images and templates. Managed and monitored the vmware infrastructure using VI and vsphere client and performed maintenance as required.
• Assisted in management of Customer Service Requests (CSRs), trouble tickets, and other miscellaneous issues, supporting Windows- and Linux-based hardware operating systems and third-party applications in transaction-intensive, 24 / 7 domain.
• Administered and standardized processes for general corporate Windows infrastructure applications, documenting and thoroughly understanding application architecture / system configuration across platforms.
• Collaborated with customer support teams to communicate root cause outages and application issues, analyzing and recommending steps to resolve issues.
• Built and maintained Citrix Hardware based on HP C7000 Blade Chassis Enclosures. Responsible for setup, monitoring and routine maintenance that served as the primary hardware platform for entire Call Center.

Confidential, Washington, D.C

Senior Windows Administrator / Engineer / UNIX Administrator.

• Supported internal business units on Citrix and providing daily management of published applications, server and associated storage backend.
• Managed SAN using EMC and Hitachi disk array and presented storage LUNs upon request or made available for applicable business units.
• Managed 500 plus Window server environment, apply monthly patches. Performed P2V migrations in relation to Business unit server consolidation.
• Managed and tracked all voice communication costs, analyzing and compiling reports on cost reduction / streamlining initiatives.
• Assisted with the management and support of five Fannie Mae regional offices and over 40 Partnership offices, maintaining support for critical phone and communication systems for corporate headquarters and regional offices.
• Negotiated contracts and implemented outsourcing distribution for telecommunication assets, resulting in the offering of an Employee Cellular Telephone program for Fannie Mae, District of Columbia employees.
• Participated in strategic / tactical planning and marketing efforts toward successful negotiation of corporate national agreements for cellular, paging, and audio conferencing.